| While they're at it.... why not charge me less because i don't need to use their support?
seems fair...people who use the service pay for it, people who don't need it don't pay. |
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 seaquakePremium,MVM
join:2001-03-23
Millersville, MD
 ·Verizon FiOS
| Your cost goes into the "overhead" of the company, which includes tech support. Just like us folks who don't have kids, we still pay taxes which is used to send other people's kids to school....and they get tax deductions for having kids! It's just the way things go.
It would be interesting to see how many people have signed up for Dell's Priority support. Yes, even Dell gives you the option to pay more to get to support "faster".
Now, we get to the word at hand: "Faster". What is faster? If they said something like "you will talk to a human being within 1 minute of calling", I'd consider that fast. If you "jump" in line ahead of other callers, but no guarantee on how much sooner you get help, I call that bogus.
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"Are you on the Distributed Computing Map?" |
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 audiomaxAll Else Fails Pull The Plug
join:2002-02-20
Grand Rapids, MI | reply to some guy
said by some guy:
why not charge me less because i don't need to use their support?
seems fair...people who use the service pay for it, people who don't need it don't pay.
you may be on to something  i never use tech support so they can deduct it from my monthly bill.
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is it friday yet? |
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why not charge me less because i don't need to use their support?
seems fair...people who use the service pay for it, people who don't need it don't pay.
I have no problem with tiered support. If you don't need it, don't pay for it. If you use a lot of it, pay more for it.
However here is what will probably happen. "Regular" tech support will deteriorate to a phone menu of pre-recorded FAQ's at the end of which you will be urged to upgrade to "Premium" support. "Premium" support will become what you get now. Which is about the time Verizon will introduce "Platinum" support--for an additional fee, of course--and the vicious cycle will start all over again. |
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| How about Pay per use Tech support ? I bet folks would stop screwing around with their PC's if they had to pay for support every time they changed settings |
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