 DHRacerFire Survivor
join:2000-10-10
Lake Arrowhead, CA
 ·Charter
 ·Verizon Online DSL
| Nothing new... This is nothing new. Look at Microsoft and others who followed suit:
In the old days, companies released software that you paid retail to buy, and it came with free tech support. It was nice that when the program had a defect or a bug that it cost you nothing to report it and get it fixed.
Now, companies release the same software (newer versions) that you pay retail to buy, but now, when the program doesn't work or it has a bug, it costs MORE money to get satisfaction. And it usually isn't remotely cheap, ie: Microsoft's $40 per incident, etc.
In the company's eyes, this is great. They are not obligated to put out clean working products since they can make money off the original purchase and then rake in more when people call in to tech support to get things fixed that should never have been problems in the first place! You'd think that with all the extra these companies are making that they could make the retail price a little cheaper, since they make it up in the long run. Anyone? Nope. Still expensive.
What a scam. I hated companies that started to do this, yet they all do it now. Verizon is no different. We already pay and exorbitant amount of money for the service. Now, to get someone to solve your problems without waiting hours on tech support and talking to people that can only read a script you have to pay more.
That means I'll just have to figure it out myself when things break, which is how I learned computers in the first place. No more of my money is going to support that crap!
Just my 2 cents. |
rradina
join:2000-08-08
Chesterfield, MO | This is a bit off topic but whenever I've called Microsoft with our support contract, they don't charge me an incident if it's a bug. I do specifically ask for a credit and they don't give me any grief. Am I lucky? |
