 sadowskiI Am My Own DoppelgangerPremium,MVM
join:2000-04-14
Buffalo, NY | Read The ACTUAL Thread I suggest everyone read the actual thread here
»Speakout Against Fees for Support to see that
the idea was basically thrown out for subscribers input and quashed by the lack of a positive response. That while it raises some concerns it also shows that Verizon is open to user input since the idea was presented to us in an unformulated state specifically to get our input as to what might and what might not constitute another level of desired support.
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In this world of sin and sorrow, there is always something to be thankful for; as for me, I rejoice that I am not a Republican. -- H.L. Mencken |
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 PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY | Thank you Paul.
I think it's great that an ISP would run ideas by the users rather than shove them down their throats.
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support the Hunley |
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Well let me tell you the IDEA was met with some very strong objections which were all considered and replied to by Scott Brooks in 0.verizon.discussion-general.
As I posted in the VZ forum, looks like this IDEA in it's current form has pretty much become a dead issue.
The whole matter came up as a result of a Verizon customer bringing the IDEA up in the same NG a few months ago and Scott thought it was worthy of discussion in the ISP only NG.
Nothing concrete was proposed. In fact, the discussion never progressed beyond what would define "premium" tech support |
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 Sedated3Shooting Rubberbands At The StarsPremium
join:2002-11-02
Brooklyn, NY
| said by Voyager2K2:
Well let me tell you the IDEA was met with some very strong objections which were all considered and replied to by Scott Brooks in 0.verizon.discussion-general.
As I posted in the VZ forum, looks like this IDEA in it's current form has pretty much become a dead issue.
The whole matter came up as a result of a Verizon customer bringing the IDEA up in the same NG a few months ago and Scott thought it was worthy of discussion in the ISP only NG.
Nothing concrete was proposed. In fact, the discussion never progressed beyond what would define "premium" tech support
YES.
First, I am surprised no effort was made to prevent the gentleman's email address or last name from appearing in this (arguably self-serving) article.
Verizon's Scott B. hosted a discussion and solicited opinions on improving service in general. One of the ideas they were throwing around was some form of premium support which seems to have been shelved due to negative user feedback.
None of us want to be relegated into a service ghetto, but then again, most of us who are with Verizon are happy with our ISP exactly because of employees like Scott.
DSLReports has done a huge disservice by giving this non-issue the spin of the front page comments.
KUDOS TO SCOTT FOR ASKING THE USERS. These messages are in by no way unique - there are often lengthy discussions on means to improve telephone support service and other aspects. Verizon LISTENS. I am very happy with Verizon just to make that point clear, and I am a power user and by that I don't imply a warez/mp3 kiddy.
When did your ISP ask you about any aspect of changes they were considering in service? NEVER. That's when.
Voyager2K I can see what you so rightly meant by the "Toothpaste is out of the Tube", a thread I just read.
I don't know what pulls my gord more- the original idea or this front page BS.
Is scavenging ILEC support groups really the only way DSLR can find news these days? If so I might be in the wrong place.
With regards, a paying member of the VZ club,
Sed
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Regards,
Sedated! [1500/128 @ 1515/136 VZ] ..."I'm warm... I'm well fed... And gosh I feel so sleepy! Yawn!"
[text was edited by author 2003-03-14 02:03:55] |
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lesopp
join:2001-06-27
Land O Lakes, FL | reply to Voyager2K2
Between the lines Everyone through words and actions provide insight to their motivations.
Why does someone in charge of Verizon support not ask customers what they think? I'll put my money on the fact that the people running Verizon really don't care. This is one of the reasons I dropped Verizon and went with Vonage. |
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| reply to sadowski
Does Your ISP Listen????????? On Fri, 14 Mar 2003 06:30:05 GMT, Sed wrote:
>
> "Pathfinder" wrote in message
> news:to9ca.16393$68.2800@nwrdny01.gnilink.net...
>>
>> On 13-Mar-2003, "Tom Schmidt" wrote:
>>
>>> As someone that hangs out at Broadband Reports a lot Verizon has gotten
>>> pretty good marks overall for the last year or so. The level of
>>> satisfaction
>>> is pretty high. Service is reliable, Verizon took on the RIAA and the
>>> acceptable use policy is less restrictive then most Cablecos.
>>>
>>> I see nothing wrong with Scott floating this idea. I applaud him for
>>> asking
>>> the user community for input. He had no way to know what the response
>>> would
>>> be and our comments provide useful feedback about how to structure
>>> support/customer service in the future.
>>>
>>> /Tom
>>
>> Tom, I agree wholeheartedly. I'm sure there will be some flaming at BBR but
>> having dedicated people here on the NGs willing to float ideas by the users
>> is head and shoulders above what other ISPs are doing. I think it's great
>> that Scott would come here and present this idea. (no matter how much we
>> disagree with it.)
>
> Ditto to all the above. Spin excluded.
>
>
> Sed
That is all we are trying to do here... I think I have plenty to report
back. 
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Once again thank you for your business,
Scott Brooks - Executive Support VOL Operations
Contact Information, including PGP public key:
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Last Updated: 09/26/2002 |
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 93254336Weapons Of MasturbationPremium
join:2001-10-20
kudos:1 | reply to Voyager2K2
Re: Read The ACTUAL Thread I understand the intention of Scott's message, but it really came across as:
"We're trying to figure out a way to charge you more for technical support, but we don't know exactly what it is that you'll pay more for, or how much you'll pay for it... so you tell us what you'd like to be charged additional fees for, and perhaps we'll actually go ahead and do it."
In retrospect, some concern could have been alleviated with a preamble stating that any such plan would not affect prompt support for DSL service failures (e.g. "loss of sync"), etc.
- Dan |
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