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| the issue isn't black and white Have a good friend who happens to work as a tech support persons and amongst other thing she tells me:
a) a relatively small number of people responsible for most calls
b) she has most problems with a group of people who think about themselves as experienced -- they muck around, screw up something, then call tech support and telling that the service has problems, and expect tech support to fix their problems.
I have no problem if frequent callers (when the provider is not at fault) are charged more, either through a premium plan, or through a rebate to those who don't need support.
I had DSL with Verizon and Covad, and called the tech support of each exactly one time, and in both cases it was the companies' fault. (Verizon provided incomplete installation instructions, the Covad provided PPPoE SW was bluescreening my PC under heavy network traffic) | | |
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| said by aurgathor:
Have a good friend who happens to work as a tech support persons and amongst other thing she tells me:
a) a relatively small number of people responsible for most calls
b) she has most problems with a group of people who think about themselves as experienced -- they muck around, screw up something, then call tech support and telling that the service has problems, and expect tech support to fix their problems.
I have no problem if frequent callers (when the provider is not at fault) are charged more, either through a premium plan, or through a rebate to those who don't need support.
I had DSL with Verizon and Covad, and called the tech support of each exactly one time, and in both cases it was the companies' fault. (Verizon provided incomplete installation instructions, the Covad provided PPPoE SW was bluescreening my PC under heavy network traffic)
What happens when Vz "Mucks up?"
I mean, Vz DSL dis-connected me a while back and told me that I requested the dis-connect. I didn't. They said the customer said "Not Needed, Not Used".
Maybe I should have charged them extra for the hassle. Oh yeah and the money they owe me for double charging me never got fixed.
I hate anything and everything about Verizon. I've never had more problems with any other organization.
murdok610 | |
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