Premium Tech Support > Ya know

Ya know

Does that mean if you pay for their so called "Premium" tech support they'll refund you when they give bad advice that screws up your computer and help you fix it.
I don't think so.
It's just another way to screw more money out of users.

reply to David
I think that if you buy the retail version of the software, there are two free support calls...
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The two biggest things: the universe & human stupidity --Albert Einstein

reply to ifarrell
Don't know in that regard

but I or SBC should have still got that $40..

If memory served me correct, they did not do a thing except charged his credit card and transferred him over to our customer service division..

[text was edited by author 2003-03-13 22:17:40]

reply to IAmTheEvilest
We'll I think that when you people call in for tech support there should be a charge.. I do SBC support.. and what we have to deal with are stupid problems from these people who can't listen or even do something on there own.. Or they are just down right pathetic. We get losers all day I am not saying that any person here is but most of the people I deal with are.. most of the people that call want to know if there is a issue when they just heard the recorded Network Status Update message like say this for example the NSU says " texas is down" and the customer is like yeah I am in nevada is that affecting me?? UMM NO WE MEANT IT WAS CANADA DOWN SORRY BUDDY YOUR LINE IS FINE NEVER MIND THAT RECORDED TEXAS IS DOWN MESSAGE... WE JUST PUT THAT ON THERE FOR LAUGHS.. next its people that want us to support there network when we will never do that.. oh yeah and everyone loves that call when you have to tell them to turn there modem off, WHEN IT WAS ON THE RECORDED MESSAGE.. Most techs are just like me and stressed out because we don't get half the pay that we should just to deal with these people who should not even have a DSL line.. If tech support charged then people would learn to only call when needed....

PLEASE START THE CHARGES FOR SUPPORT!!!!

a very stressed out tech..

reply to David

said by David:

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what kills me is M$ is charging for thier tech support, and the price of thier software still is about $90-150


It seems that no one complains when they pay this $40/incident to report a problem. I watched a guy pay $40 last year for a known microsoft problem and they told him it was an SBC dsl problem. What happend.... I took him to the microsoft update website, updated his IE to 6.0 and his problem was solved. I think I should have gotten the $40 not microsoft

#1 the problem was solved in a later revision...

#2 The problem was not even an SBC dsl problem to begin with.

So yes, I should have gotten that (or SBC in this case) should have gotten that $40 because Microsoft did not solve the problem..

Just my $0.02 as usuall.

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reply to David
a 5260 modem?? That is an ethernet based modem and has no drivers what so ever.. The only software he was using was RASPPPoE. I knew it was not a modem, because he had a good line when I checked it. He stated surfing was fine, but every time after connection established, logged in, he would open the browser and get his problem was he had to hit the refresh button to open the page, every time he opened internet explorer 5.x he would get the page cannot be displayed, refresh or f5, page there. IE 6.0 did not do this because 6.0 recognized PPPoE as a connection protocol. So yes the problem was M$ and I proved it. Reason being is once I did the upgrade, the problem he was complaining about went away. I would have thought for $40 that M$ got they would have did that..

[text was edited by author 2003-03-17 18:55:54]

said by David:

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every time he opened internet explorer 5.x he would get the page cannot be displayed, refresh or f5, page there. IE 6.0 did not do this because 6.0 recognized PPPoE as a connection protocol.

[text was edited by author 2003-03-17 18:55:54]

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reply to David
WHat ever he had on his would not do it, I was advised that it was a quirk with 5.x not sure of the version, anyway IE 6.0 Fixed it what ever it was..


Something I felt M$ should have done from the beginning..


That is my whole point
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I am always running around. Catch me if you can... The Hammer.. Year To Date Stats: Current weight: 339lbs, total loss: 245!!

reply to atechintechsupport
You are paid to help customers, not sit on your fat ass and read your star trek messageboard.

Have you ever taken your car in and had a mechanic treat you like shit? No? Why not, because it is their job and they understand fixing your car is how they make a living.

Get a work ethic and a clue jackass.

reply to David
Did you even get my point??

No i do not read star trek message boards, I do not work for M$ and

The thing that burns me about it was the fact that it was an M$ problem. and they should (being microsoft) have solved it or applied the patch

By having the correct tech support diagnose and fix the problem means less transfers and less time wasted. I felt the end user was wronged by this $40 he was charged when the M$ tech should have known about the issue. That clearly sends a message to this tech that M$ techs only took the money and ran. Had the M$ tech did further research he would have found the problem, or upgraded the end user to IE 6.0 (which only took 15 minutes) and the end user would have been fixed. Instead he waited 45 minutes to speak to one of us. That translates to 45 less minutes he (customer) would not have to have been on the phone. Furthermore, M$ would have earned the $40 that they graciously robbed.

At this point if you want to debate further that is fine, I do not appreciate trolling or rude comments. I have stated my piece and leave it at that..

No need to get nasty about it, if it was directed at me.
--
I am always running around. Catch me if you can... The Hammer.. Year To Date Stats: Current weight: 339lbs, total loss: 245!!

reply to atechintechsupport
Unfortunately, I worked tech support too, and I think that charging for support wouldn't keep the idiots from calling, you'd just get idiots calling and complaining about having to pay for it, too.

I currently work retail and people complain when I tell them to bring the computer in and I'll fix it for free. They actually want me to drive to their house for free to fix something they did wrong or can't figure out. I once told someone 3 times how to fix the 'black bars' on the sides of their monitor screen and finally forced them to bring it in and I punched the buttons for them. Very very frustrating.