 nixenRockin' the BoxenPremium
join:2002-10-04
Alexandria, VA | Standard Practice While to the primary consumer of residential services, this may seem a bit odd, tiered pricing for different support levels is rather common in the business world. In this case, it's simply a matter of Verizon needing to prove that the higher tiers are worth the price differential. For most individual users, it probably won't be.
What I would be really concerned with is the "extra support paid for on a per call basis". This sounds to me like they are considering charging extra if your problem goes beyond their 1st-line script readers and requires resolution from someone that actually has a clue. After all, not every problem is simple, and many of the complex ones are the fault of the provider and not the consumer.
Watch out...
-tom
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You can be only -so- accurate with a sledgehammer. |
| Having worked tech support myself (not for Verizon, but for Roadrunner), it's not a bad idea if you have top talent. Everyone who has worked in tech support knows that you have geniuses and buffons within the same center. The ones with real knowledge and talent(like myself) will move on as soon as a better opportunity comes along. You have to be thick skinned to talk to customers all day, especially ones who have no clue about computers or think they know everything and won't listen.
[text was edited by author 2003-03-14 10:18:16] |
