Anybody heard anything final about IBS Networks? in http://www.dslreports.com/forum/r630576 en Sun, 06 Dec 2009 02:51:56 EDT Sun, 06 Dec 2009 02:51:56 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,1261781 PatientGuy : All right! I'm glad to hear of your victory. BTW IBS just shut down my E-mail account. It still functioned even though I had received my refunds months ago. So long IBS.]]> http://www.dslreports.com/forum/remark,1261781 Fri, 10 Aug 2001 22:03:10 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,1255909 bflong : Yeahh!!! I just got reimbursed by my Visa card company for the $330.00 remaining on my 12 month contract. I did have to submit tons of documents, but luckily I kept them all including my recept for insured and registered return of my IDSL modem.

I have DEFINITELY learned to charge any contractual purchase like this in the future just for the added insurance.

I wish the best of luck to others.

I am now a RoadRunner customer and absolutely LOVE my service, it's 15 times faster than my IDSL and very reliable - although it is more than what I would like to spend since I am not a cable customer, I am joping for more competion in the future.]]> http://www.dslreports.com/forum/remark,1255909 Thu, 09 Aug 2001 21:10:22 EDT Talk about a Cheesy Website! http://www.dslreports.com/forum/remark,1033514 hndrcks : Sure, I'm going to trust my network security to people who place rainbow marquee trailing streamers on the mouse cursor?

Once again, Dave Frank shows that his lack of business ethics are only exceeded by his horrid website design skills. Did anybody else think that the IBS page sucked ass too? Where does he find these web designers? Under a rock?]]> http://www.dslreports.com/forum/remark,1033514 Tue, 26 Jun 2001 10:25:36 EDT Re: Rats on a sinking ship. http://www.dslreports.com/forum/remark,1017336 mallomar : Unfortunately, I paid for my contract last August, so I'm way beyond the 60-day rule. And I just called the credit card people to confirm that.

I'm filling out the bankruptcy claim form now (since it's due by June 28), although I'm sure I won't see a nickel of the money IBS owes me.]]> http://www.dslreports.com/forum/remark,1017336 Fri, 22 Jun 2001 14:32:40 EDT Re: Rats on a sinking ship. http://www.dslreports.com/forum/remark,1017261 PatientGuy : I split paid my $1400 two-year contract with two cards. One MNBA Corporate Master Card from work and one Bank of America personal Visa check card. I reversed charges 4 months after the charges appeared on the statements. Both banks had the 60-day rule. First I called the banks and ask for the forms to reverse charges. Bank of America took the info over the phone and asked me to send a letter of confirmation. MBNA just sent me a form to fill out. I assembled copies of my contract, copies of the E-mail letter of termination, copies of IBS Web statements regarding residential customers and I wrote a letter describing the situation. I explained that unlike most purchases, there was no way to know if the services had been rendered until the contract had run out. On the MBNA form I checked off "Goods or Services not received" as my reason for the request. I sent this package to both banks and both credited me without another word. It's worth a try. It's the only way you'll ever see a dime from IBS and you get ALL your money back.]]> http://www.dslreports.com/forum/remark,1017261 Fri, 22 Jun 2001 14:17:12 EDT Re: Rats on a sinking ship. http://www.dslreports.com/forum/remark,1016898 mallomar : How does the reverse-credit-card-charges thing work? My credit card was charged (for my IBS residential DSL contract) in August 2000, so I assumed it was too long ago to be reversible.
[text was edited by author 2001-06-22 12:51:49]
]]> http://www.dslreports.com/forum/remark,1016898 Fri, 22 Jun 2001 12:51:10 EDT Re: Rats on a sinking ship http://www.dslreports.com/forum/remark,1011601 biv : Amen to that! (although I wish you wouldn't disparage rats that way)]]> http://www.dslreports.com/forum/remark,1011601 Thu, 21 Jun 2001 11:37:57 EDT Rats on a sinking ship. http://www.dslreports.com/forum/remark,1006485 PatientGuy : IBS tried disputing one of my reversed credit card charges yesterday. I got a call from the bank asked me to write down my complaint and sign it (which I did before BTW). The women from the bank said IBS claims to have offered me alternative residential service. An absolute blatant lie! IBS is just astonishing. They will say and do anything for a buck. I am honestly considering calling the Virginia States Attorney office and complaining about their business practices. These people belong in jail not in the ISP business.]]> http://www.dslreports.com/forum/remark,1006485 Wed, 20 Jun 2001 09:22:39 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,996547 deltat2000 : Just some info for those still seeking refunds:

Dave can be contacted at the following:Registrant:

Frank,Dave (SECUREDOTNET2-DOM )
PO Box 551 Herndon, VA 20170 US
Domain Name: SECUREDOTNET.COM
Administrative Contact, Billing Contact: Frank, Dave (DF12356 ) dave@ibsnetworks.com
Frank,Dave
PO Box 551 Herndon, VA 20170 US
703-709-7770
123 123 1234
Technical Contact: Frank, Dave (DF1341 ) dave@GOIBSDSL.COM
IBS Networks 485 Springpark Place Suite 550 Herndon, VA 20170
703-709-7770
Record last updated on 25-Feb-2001.
Record expires on 08-Feb-2003. Record created on 08-Feb-2001.
Database last updated on 17-Jun-2001 21:44:00 EDT.
Domain servers in listed order:
NS1.GOIBSDSL.COM 216.32.95.130 NS2.GOIBSDSL.COM 216.64.236.3
--
The Future Is Purchased By The Present!]]> http://www.dslreports.com/forum/remark,996547 Mon, 18 Jun 2001 08:30:02 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,986589 PatientGuy : ROFLOL Man talk about the last people in the world I would trust my network security to. It's got to be a joke, tell me it's a joke.:)]]> http://www.dslreports.com/forum/remark,986589 Fri, 15 Jun 2001 18:55:25 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,986542 kingdomware : Well, it seems the beast is trying to grow a new head. »www.securedotnet.com/

I knew I should have sold them my bridge. :)

Answer me this Batman, how can someone have money to run another website, but is bankrupt when it is time to issue refunds?

I don't know Robin, maybe it's time for the Bat juice. :)
[text was edited by author 2001-06-15 19:12:04]]]> http://www.dslreports.com/forum/remark,986542 Fri, 15 Jun 2001 18:41:53 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,982985 mallomar : Well, I figure the worst that can happen is that they throw out my claim if I fill out the form incorrectly.

And since I doubt that I'll ever see any of the money IBS owes me, I wouldn't be too bent out of shape.

But I do want to try filing the claim -- I think everyone who got shafted by IBS should submit a claim -- just so it's on record, in case IBS emerges from Chapter 11.

Please let me know if you get any answers on how to fill it out. The form has to be submitted by June 28.

Thanks!]]> http://www.dslreports.com/forum/remark,982985 Fri, 15 Jun 2001 00:34:11 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,982150 PatientGuy : I'm not a lawyer but I'll try to find someone who is to help you. It sounds like your doing fine so far. I'm sure the court isn't going to be to harsh on you if make a error anyway.]]> http://www.dslreports.com/forum/remark,982150 Thu, 14 Jun 2001 21:49:45 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,981848 mallomar : Although I'm sure it's a waste of time, I'm trying to fill out the claim form for the IBS bankruptcy case.

The form has to be submitted by June 28, and I'm not smart enough to fill out the darned thing.

Has anyone submitted the form? If so, what did you specify for:

Basis for Claim (maybe "services purchased but not received"? Or something like that?)
Date debt was incurred (I'm guessing this should be the date the DSL line died)

And would this be considered an "unsecured priority claim" which can include "up to $1,950 of deposits toward purchase, lease, or rental or property or services for personal, family, or household use"?

Mallomar]]> http://www.dslreports.com/forum/remark,981848 Thu, 14 Jun 2001 20:34:38 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,881756 towjohn : Has any one had luck getting money back thru their credit
Card company? ]]> http://www.dslreports.com/forum/remark,881756 Fri, 25 May 2001 12:56:19 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,876905 anon : Im suprised I have not heard anything from IBS after my last message. It must suck to be them.]]> http://www.dslreports.com/forum/remark,876905 Thu, 24 May 2001 10:32:31 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,848739 PatientGuy : I wouldn't return the modem until I got my money back. My bank said they would credit my account immediately but that I should wait at least two weeks before spending the money in case IBS disputed the refund. (IBS hasn't disputed the refund and it has been well over a month). I would wait until you are sure the reversal of charges is permanent before returning the modem. Certainly you are you are within your rights to withhold their dues until yours are satisfied considering they broke the contract and have shown no signs whatsoever of being trustworthy.]]> http://www.dslreports.com/forum/remark,848739 Thu, 17 May 2001 17:22:28 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,847305 anon : This message goes out to Dave Frank of IBS Networks.

As you seen the other day I posted the following

"My contract had no mention of the modem in it as well. I have my contract which was the same contract sent to IBS.

IBS has 10 days to contact me regarding a refund or I will be forced to to contact my credit card company for a full refund for their willful non compliance of our agreed upon contract."

Well yesterday in the mail I received letter from IBS Networks, in it was a copy of my contract another release a letter telling me to sign the release and a bill for $399 for my modem.

On my contact IBS was kind enough to highlight the part of my contract which talks about my modem. In which it says...

"The modem provided to you is the property of IBS Networks, you may use the modem at no charge as long as you maintain DSL service in good standing with IBS Networks. if you wish to keep the modem or router, you may purchase the modem for $399."

First off IBS is claiming the modem is theirs, I wonder if Northpoint knows this, as there is a sticker on the modem saying that the modem is property of Northpoint.

None the less, I am not going to argue that. The line that gets me is the "you may use the modem at no charge as long as you maintain DSL service in good standing with IBS Networks."

Because my account with IBS is indeed in good standing ( I am paid for another 7 months of service) then IBS is violation of the own contract, which basicly makes the contract null and void

Also attached was a BILL for the modem is $399 with a Due Date of May 30th with a statement highlighted in yellow "REMIT BY DUE DATE TO AVOID COLLECTION PROCEEDINGS"

I never laughed so hard in my life, if IBS already wasn't in the hole already I would sue them. First IBS owes ME money for not providing me their service for which I have a contract for. Second of all IBS Networks does not even know my real name, Graham is NOT my last name. So trying to sick the collections guys on me will not work.

All the documentation clearly shows that indeed that IBS is in violation of their contract for not rendering the contracted service, a service for which I have pre paid for.

Sorry Dave you won't win this one. I am not signing the release you sent so that you can get off the hook for bending over all your residential customers.

I will happily ship back the modem to you, please send a PRE PAID shipping box and I will send back your modem. I am not returning this modem on MY DIME when YOU OWE ME MONEY.

Also Dave if you are not going to provide me service you should release my line which is still active to the telco, I still have sync on my modem to the telco.

Perhaps after I send this message to DSLReports I will fill out this paperwork I have received from the bank to get a full credit of $468.00 on my credit card, because you and your company have not honored your contract. Its too bad, as when your service was online it ran rather well.

Again if you want the modem please ship me a pre paid shipping box so that I can return it to you.

Sorry Dave

Scott]]> http://www.dslreports.com/forum/remark,847305 Thu, 17 May 2001 11:18:37 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,836551 anon : I finally went to the courthouse in Alexandria and looked through the IBS file. There are hundreds (maybe even thousands) of claims from individuals. Most of the claims are for about $300 to $2000 for prepaid service that was disconnected. There are claims in the $10000 range from Verizon, other companies, and from various publications for advertising fees. There's also a claim from a bank (see the docket in a previous append) for a loan on a van that the bank financed for IBS. There appear to be only two stockholders of IBS, Deborah and David Frank, so it looks like there aren't any venture capitalists that invested in IBS. I didn't see any claims from any unsecured lenders (individuals, banks, or other companies) that provided funds for the business, so it looks like it is primarily the Frank's who stand to lose their investment if the company does not recover.

The clerk at the court told me that since this is a chapter 11 filing, the case could go on for several years while the company tries to regain liquidity. The other possibility is that the company might not recover and would be liquidated, but that remains to be seen.

In the meantime, IBS has to send the court copies of their bank statements and lots of other financial information each month, so anyone who wants the latest information on IBS's financial condition can go to the court and see the condition of the company.

IBS has agreed to pay the lawyers $40,000 to handle their bankruptcy case.
]]> http://www.dslreports.com/forum/remark,836551 Mon, 14 May 2001 23:24:11 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,831478 anon : My contract had no mention of the modem in it as well. I have my contract which was the same contract sent to IBS.

IBS has 10 days to contact me regarding a refund or I will be forced to to contact my credit card company for a full refund for their willful non compliance of our agreed upon contract.

Regards,

Scott & Eva Graham
Newington, Connecticut]]> http://www.dslreports.com/forum/remark,831478 Sun, 13 May 2001 20:11:16 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,822829 PatientGuy : My contract doesn't say word one about the modem. ]]> http://www.dslreports.com/forum/remark,822829 Fri, 11 May 2001 14:38:28 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,822405 anon : Wonder what's going to happen with all of this? Thankfully, I'm now back online w/Megapath (although now the monthly fee is an outrageous $140.00 - hopefully my company won't go TOO nuts when they start seeing the expense reports!

Otherwise, I haven't received any communication (electronic or snail mail) from IBS. There were mentions of the 'blank envelopes' that seem to be circulating around. I'll wait and see. As for my modem/bridge, I've got to dig up my contract to verify it, but I'm sure that I paid about $250 or so for the modem when I joined up, and it was specified that I was BUYING it, not leasing it. IBS is probably counting on people not reading or remembering the verbage of their contracts.

Hope others are getting back up. Dial-up is almost unbearable after you taste the Fat Pipe!

JCB]]> http://www.dslreports.com/forum/remark,822405 Fri, 11 May 2001 12:24:35 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,815399 anon : "WITHDRAWAL by Praecipe" simply means that one of the parties (normally the requester, which in this case is a bank) requested that their previous motion be withdrawn. It usually indicates that the bankrupt party has made some concession.

IBS is certainly still in bankruptcy. Their will be more motions and responses, hearings, and so forth. I don't remember the exact date of the "main hearing" where the court will decide who gets which assets, but I believe it is later this month (May). The best thing to do is to go to the courthouse and look at the file. Anyone has the right to personally review the file. ]]> http://www.dslreports.com/forum/remark,815399 Wed, 09 May 2001 19:51:34 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,814720 PatientGuy : I don't know what the "WITHDRAWAL by Praecipe" means. I've called the court twice and left messages but they have never returned my calls. They must have caught a bug from IBS :) (Any lawyers out there know what "WITHDRAWAL by Praecipe" means?)
I got my bank to reverse the charges on my credit card. I sent them a copy of the statement with the IBS charges, a copy of the IBS e-mail announcing the termination of service and a copy of the original contract. Pretty iron clad case huh? They reversed the charges and that was the end of it as far as I'm concerned. If they have withdrawn the bankruptcy you might get an attorney to force them to comply with the terms of the contract since you correctly did not sign the release. I think it's probably best to just get your money back and stay as far away from these schlemiels as possible.
PS you might also change your DSL Reports personal profile to say IBS sucks instead of "they're ok". I think that if any ISP sucks it's IBS.]]> http://www.dslreports.com/forum/remark,814720 Wed, 09 May 2001 17:26:12 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,812880 anon : Does this mean that IBS is out of Bankruptcy now?

I never sent back my release (as my contract never said anything about paying for the modem)

Should I now contact IBS for a refund or should I just request a full credit from my bank on my credit card as they did not honor the terms of the contract?

Scott]]> http://www.dslreports.com/forum/remark,812880 Wed, 09 May 2001 10:16:20 EDT Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,791795 PatientGuy : IBS has removed all mention of there bankrupcy from their web site. Try the Virginia Circuit Court for updates: »www.vaeb.uscourts.gov/scripts/de···1-10705
IBS can't hide that from anyone.
Click on "View Docket" for more info.

[text was edited by author 2001-05-04 00:12:39]]]> http://www.dslreports.com/forum/remark,791795 Fri, 04 May 2001 00:08:42 EDT Any news lately about IBS Networks / Legal issues? http://www.dslreports.com/forum/remark,788671 bjames : Just wondering.. I'm local to the VA office and would be happy to join the lynch mob anytime..]]> http://www.dslreports.com/forum/remark,788671 Thu, 03 May 2001 09:56:45 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,752447 PatientGuy : If they owe you anything, like remaining time on a prepaid contract, DON"T SEND THE RELEASE. It lets them of the hook for refunds. See
»User reviews - IBS Networks
for more comments on this subject.]]> http://www.dslreports.com/forum/remark,752447 Mon, 23 Apr 2001 23:05:52 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,751586 anon : I just received a "settlement agreement and mutual release" document. It says that if i send in the release document, 'customers' can keep the modem. Since, Northpoint crashed and I don't get DSL anymore, does that mean i'm not a customer anymore and do I have to return the modem? I don't want to send them crap.

Since I don't have service anymore, I'm officially not part of IBS anymore? I'll call them too, but I think this discussion board would probably be more reliable. ]]> http://www.dslreports.com/forum/remark,751586 Mon, 23 Apr 2001 19:54:25 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,751317 mallomar : Did you get the latest snail mail from IBS (funny that they send them out in unmarked envelopes ...)?

They want their modems back, but I dug out my contract, and I own mine. So, although it's probably worth no more than $10, I'm not sending it back.]]> http://www.dslreports.com/forum/remark,751317 Mon, 23 Apr 2001 18:57:13 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,749573 bjames : I was in month 10 of 18..]]> http://www.dslreports.com/forum/remark,749573 Mon, 23 Apr 2001 09:18:28 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,708292 PatientGuy : I know exactly what you mean. I was on month 4 of a 24 month contract. ]]> http://www.dslreports.com/forum/remark,708292 Thu, 12 Apr 2001 12:22:01 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,708043 mallomar : I do have copies of their FAQ -- one I made yesterday and one from March 26. It certainly seems to imply that e-mail and web services will continue. That's why I was so surprised to find my web site gone. I figured the LEAST they could do was continue domain hosting (I think about five years of domain hosting would equal what IBS owes me).

I had a cable modem installed (on March 26, before the NP network actually croaked -- the suspense was killing me), and they don't offer domain hosting, so I had to find an "outside" service. I was looking at a couple of places that offer domain hosting for cheap (about $10/month), and then a friend offered me free hosting.

So at least I don't have to shell out additional money for domain hosting, although I'm still reeling from the shock of losing that big chunk of money I prepaid to IBS for 18 months of DSL.]]> http://www.dslreports.com/forum/remark,708043 Thu, 12 Apr 2001 10:54:53 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,707336 PatientGuy : The thing about continuing the web and E-mail service is in their FAQs. Look quick, they're liable to remove it as soon as they hear someone might actually expect to get what they paid for. I've saved a copy of a few of their web pages so if you need it E me. ]]> http://www.dslreports.com/forum/remark,707336 Thu, 12 Apr 2001 02:36:21 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,707074 mallomar : I don't know how to IM!

When I signed up for service, I was told that since I was prepaying for 18 months of DSL service, I would also have to prepay for domain hosting (which I think was $10 a month) at the same time. However, there is nothing in the contract about domain hosting (it's their standard DSL contract), so I don't have anything in writing pertaining to the domain hosting. So it probably wasn't technically part of the bundle of services -- I guess you could call it an add-on.

So I can't document it -- although the fact that they have provided me with web/e-mail hosting since August might constitute some kind of proof.

I received 8 months of DSL service, so I'm losing more than half of what I prepaid. I do remember reading (probably on the IBS web site) something about web and e-mail services not being affected by the NorthPoint outage, so I (foolishly) assumed IBS would continue to host my domain.

It's bad enough that I'm losing the domain hosting service as well as the DSL, but losing it without ANY prior notice is really adding insult to injury. Fortunately, a friend immediately offered me free hosting on his server, and I've already submitted the transfer form to Network Solutions. But if I had not noticed that my web site was down last night (sometimes I don't look at my web site for weeks at a time), I would have known nothing about it until my e-mail was shut down.

I don't know if IBS is cutting off only users who had domain hosting, or everyone who lost NP service. It would be interesting to find out.]]> http://www.dslreports.com/forum/remark,707074 Thu, 12 Apr 2001 01:01:51 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,706401 PatientGuy : I tried calling IBS tonight and couldn't get through. I'll try again tomorrow to see what their plans are for our mailboxes. Seems to me if they're going to keep the money and are continuing to offer parts of the bundled services I contracted for, then they are obligated to give me at least what they are giving newly signed customers. If they don't then they are just using Chapter 11 proceedings to commit fraud as far as I'm concerned. I'll definitely take you up on your offer if they don't cooperate with me. They really shouldn't be allowed to continue doing business with the public at this point. I really need help.]]> http://www.dslreports.com/forum/remark,706401 Wed, 11 Apr 2001 22:16:48 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,706193 hndrcks : Let me get this straight - you prepaid for a bundle of service, mail/web hosting being part of the bundle. The company defaulted on part of the bundle, and won't refund your money, and now cuts off the rest of your service? Like it's your fault you aren't using the DSL?

If this is true, and you can document it, IM me and let me know - I work for a non-profit organization that directly influences almost 100,000 people in the metro DC area (and is a household word everywhere in the US and the world), and I'll make sure 'IBSDave' never emerges from Chapter 11 - it'll be a straight road to Chap 7 and liquidation.]]> http://www.dslreports.com/forum/remark,706193 Wed, 11 Apr 2001 21:26:24 EDT Re: IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,706047 PatientGuy : No I was hoping that my E-mail account would live until I got another provider. Is there anything else these jerks can do to rip off prepaid customers?]]> http://www.dslreports.com/forum/remark,706047 Wed, 11 Apr 2001 20:55:13 EDT IBS dropping domain hosting for NP orphans http://www.dslreports.com/forum/remark,705986 mallomar : I had NorthPoint residential DSL from IBS. (Prepaid, but let's not go there.) IBS initially said there would be no change in domain/web/e-mail hosting services, but last night I noticed my web site had disappeared. Today, tech support told me that since I was "no longer using" IBS's DSL services (like I had a choice!), they were eliminating my web site and would also be discontinuing my e-mail service (probably by the end of the week). I did get a stay of execution while I found another domain host.

I'm in the process of transferring my domain to another host, but I think it's inexcusable that I wasn't notified in advance. I have received all of IBS's e-mail updates regarding the NP ordeal, so they do have me on their list.

Has anyone else (who has domain hosting through IBS) received a warning about the service being discontinued?]]> http://www.dslreports.com/forum/remark,705986 Wed, 11 Apr 2001 20:42:42 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,698508 anon : My question is, if the contract is null and void, what give them the right to the dsl bridge now sitting my my drawer?
I'm about to put it and 3 others I have on eBay]]> http://www.dslreports.com/forum/remark,698508 Tue, 10 Apr 2001 00:11:21 EDT Well, I finally reached a real person @ IBS http://www.dslreports.com/forum/remark,695917 anon : I gave IBS a call this morning, and I actually got right through into their (INSERT EXAGGERATED AIR QUOTES HERE) 'customer' 'service' department. I told them that I was a (now 'former') residential customer, and that I had already gone down the Telocity road, and hit a dead end. The person with whom I spoke tried to sell me on the business service, to which I replied: "Uhhhhh.... NO!" BTW-their business service carrier is NAS.

Anyway, I told them I'd been ruled out of Telocity, that I'd already secured another DSL provider, and that I wanted to get things formally closed out with them. She told me that there 'really isn't anything that I have to do. My contract is null and void because of the NP issue; don't worry..." Yadda, yadda.

Well, since I wasn't prepayed, everything for me was easy- apparently. I asked if they had any kind of formal policy or procedure that they are following for this, and she seemed to not really know... Therefore, I asked for an email stating that everything was nullified, and that there was no more obligation on my part, etc. She kindly offered to provide the address to which I could send the router. I said that I'd be happy to send it back COD.

Well, it looks like things are winding down for this user. All that remains is for me to get set up w/megapath, and pray that THEY don't go under in 6mos.

Quite a wasteland that's been created, huh?
]]> http://www.dslreports.com/forum/remark,695917 Mon, 09 Apr 2001 12:55:02 EDT Re: Nice residential solution they've come up with! http://www.dslreports.com/forum/remark,685169 PatientGuy : Telocity looks like a stay away from company all right. Don't know about Megapath. Who's their last mile provider? Covad, Rythms?
I'm trying to find more financial info on Cavalier Telephone,
»www.cavtel.com/residential/internet.html#DSL
»Company entry - Cavalier Telephone
a Virginia outfit with real good prices. In the DC area they serve Alex/Arl/some MD burbs. I called and they offered even better prices than their web page. 784/784 1 static IP $80 mo. They own their own DSLAMS but I'm kinda scared of cheap DSL now if you know what I mean.

What do ya think? Anyone know about Cavaliers financial health?]]> http://www.dslreports.com/forum/remark,685169 Fri, 06 Apr 2001 15:19:04 EDT Nice residential solution they've come up with! http://www.dslreports.com/forum/remark,684019 anon : I got the 'good news' note about the supposed Telocity switchover gift. The thing is, I had just called Telocity a few days before and, as luck (or the DSL Industry...) would have it, I was first told "No Problem, we'll sign you up!" and then told that "Oops. Our database was screwed up. You're out of our service area." (Thanks to their use of Verizon). I even checked back last night to see if they had worked anything out with IBS, but to no avail. So even if this goes through, I'm SOL.

I've set up a new account w/Megapath (384k/384k $139.00/Mo) in the hopes of getting SOMETHING back on line. Man, dialup IS THE WORST!

Any comments on Megapath?

JCB]]> http://www.dslreports.com/forum/remark,684019 Fri, 06 Apr 2001 09:40:14 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,682819 anon : Has anyone been able to talk to them about this nonsense?
Is it worth my speaker phone time to try and contact them tomorrow. I just wanna hear them BS for some reason]]> http://www.dslreports.com/forum/remark,682819 Thu, 05 Apr 2001 23:02:16 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,682778 PatientGuy : Yeah what you said! And the the real kicker here is that even if you stayed with IBS biz service they using NAS and they are on the ropes too. Who wants to go though all this crap with these idiots again. Not me. I'm checking out Cavalier Telephone. (limited service area) 784/784 $109 Mo. less if you take voice service bundle.]]> http://www.dslreports.com/forum/remark,682778 Thu, 05 Apr 2001 22:54:40 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,682225 hndrcks : Well, they are pretty much telling their business customers to f*** off as well. "You can't have your money back, but if you sign up for ANOTHER long-term contract STARTING TODAY we'll credit you your due amount." Sign a long-term contract with a company in Chap 11? Are you effing kidding me?

We are in the hole over $2,000 with these jerks. I have decided to just walk away from them. If they want these Netopias back (6 of them) they know where to send the f**king refund check.]]> http://www.dslreports.com/forum/remark,682225 Thu, 05 Apr 2001 21:20:21 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,682163 anon : Ya I just amazed too... I'm sitting here saying to myself "what the *hell* is this!"..
They keep their business customers by transferring them to a different dsl network and say to their residential customers, "f* off and go find service somewhere else, here telocity has a good deal, go with them!"
Is my contract with IBS less valid than their business lines contract?
Has anyone been able to actually speak to any of these clowns? do they honestly think they're gonna get away with kicking their residential customers to the curb?]]> http://www.dslreports.com/forum/remark,682163 Thu, 05 Apr 2001 21:06:54 EDT I have to give IBS some credit.... http://www.dslreports.com/forum/remark,681956 dms1964 : You must admit that IBS has balls! After keeping people waiting two weeks, they announce the great news that they have an arrangement with Telocity that gives people a free month, installation and equipment. WOW.!!! The same offer you can find in a million Telocity ads. I found one that gave me the same with 2 free months. So IBS could not even equal the best Telocity offer. I signed up with it 2 weeks ago on the night NP announced their fate. Supposedly will be installed Monday. So IBS is offering NOTHING. I'm not at all suprised or even disappointed, I'm just amazed that IBS made people wait 2 weeks for this.]]> http://www.dslreports.com/forum/remark,681956 Thu, 05 Apr 2001 20:29:51 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,681617 PatientGuy : The nail in the coffin of my cool. IBS E-mails me today saying "Great News" we're dumping you off onto Telocity so they can abuse your butt for a few months till they fold. Un friggin believable. Credit for prepaid accounts HA. Not a word. They offer this:
»www.GOibsDSL.com/getdslnow.htm
So that we can deal with this:
»Class Action Lawsuit against Telocity
I wouldn't deal with IBS in any way for any reason. They suck plain and simple!]]> http://www.dslreports.com/forum/remark,681617 Thu, 05 Apr 2001 19:09:23 EDT Re: nothing to worry about? http://www.dslreports.com/forum/remark,675154 anon : No, I wasn't locked into a contract for a year. By not prepaying, I got 784/784 for 49.99 a month, and that price was locked for a year. After that they would have been free to raise it to their standard rate, assuming I stayed. I took the chance that prices would drop a little for service, so my price wouldn't go up. Since I paid for my line installation, I was free to leave at any point. I never did because I liked getting 95-110% of my promised bandwidth. Now I go to Rythms, with line sharing, so they do not need the installed line, and again, no up front expenses, and if I want to cancel, I can just pay a $99 early dis connect fee. I won't have to do that because Rythms is the next one to go under, but by that time Sprint ION will be in my area, and that is all I am holding out for anyway.]]> http://www.dslreports.com/forum/remark,675154 Wed, 04 Apr 2001 07:29:52 EDT nothing to worry about? http://www.dslreports.com/forum/remark,672872 anon : Excuse me? Just because you didn't pay for the year up front doesn't mean you didn't sign at least a year long contract. I didn't pay up front (thank goodness), but I clearly remember faxing them a signed contract saying that I was obligated for a year BEFORE they even put me into their system to get SDSL.
I obviously wasn't there when YOU "signed" up for IBS access, but I believe you're mistaken about your particular situation as non-obligatory agreements don't seem to be the way they do business, my friend. If you're sure, then more power to ya for beating the system. ]]> http://www.dslreports.com/forum/remark,672872 Tue, 03 Apr 2001 18:25:22 EDT Re: Don't blame IBS http://www.dslreports.com/forum/remark,671760 anon : Actually, you are wrong. They are in the same state as NorthPoint. The ISP's also had contracts with NP, which are going unfulfilled. All they have to do is close up shop, and you will never see anything from them again. Do you really think this is something the will not consider? I mean come on, the last update from them was the 30th, and it didn't really say anything. I got their service, for a locled low rate, yet I refusded to sign a contract that obligated me to them, instead I paid the $150 installation. Seems like that is the way to go.]]> http://www.dslreports.com/forum/remark,671760 Tue, 03 Apr 2001 13:16:14 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,671338 MantricOptic : Hello people,

We need many more signatures on the petition at:

»www.petitiononline.com/StopATT/petition.html

If we really want to make a difference, spread this petition around so far, we've got 1487 signatures so far.
Keep em coming.

I contacted a class action suit firm in Seattle and they don't see a reason yet but they will with 121,000+ of us!]]> http://www.dslreports.com/forum/remark,671338 Tue, 03 Apr 2001 11:06:43 EDT Re: Don't blame IBS http://www.dslreports.com/forum/remark,671330 cgcarter :
said by Former IBS User:
Apparently you haven't heard, or told your lawyers that they are also in chapter 11. This makes a world of difference. Good luck getting anything from them.


Yes I have and this does not protect them providing the service that they were contracted to do.
If I file chapter 11.. I am still obligated to the mortgage because of the lease I signed... Same thing]]> http://www.dslreports.com/forum/remark,671330 Tue, 03 Apr 2001 11:04:48 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,671286 hndrcks : Yes, we have all joined that unenviable class known as 'unsecured creditor'; better known as SOL.]]> http://www.dslreports.com/forum/remark,671286 Tue, 03 Apr 2001 10:49:23 EDT Re: Don't blame IBS http://www.dslreports.com/forum/remark,671262 anon : Apparently you haven't heard, or told your lawyers that they are also in chapter 11. This makes a world of difference. Good luck getting anything from them.]]> http://www.dslreports.com/forum/remark,671262 Tue, 03 Apr 2001 10:38:10 EDT Re: Don't blame IBS http://www.dslreports.com/forum/remark,671240 cgcarter : [QUOTE=sh0cK]All of you complaining about how u prepaid for it should be thankful you didn't prepay for another company that charges about 200 a month for the same exact service.

Whether it's $5 or $5000.. I still signed a contract with IBS not Northpoint that they should have to obligate. I can not control who they buy their DSL from. It was their bad decision.. not mine...

At any case I have been in talks with my legal team that is provided to me from work and they said that IBS is the one who signed the contract... Not NorthPoint... They are obligated to provide me my 12 months at the contracted price... We'll see what happens if they want to be bull headed.]]> http://www.dslreports.com/forum/remark,671240 Tue, 03 Apr 2001 10:28:15 EDT Re: i think they might be trying to get it back up... http://www.dslreports.com/forum/remark,670119 PatientGuy : I'm in Arlington Va. My CO is ARTNVAAR]]> http://www.dslreports.com/forum/remark,670119 Mon, 02 Apr 2001 23:37:05 EDT Re: i think they might be trying to get it back up... http://www.dslreports.com/forum/remark,668325 anon : where are you located?]]> http://www.dslreports.com/forum/remark,668325 Mon, 02 Apr 2001 17:01:14 EDT Re: i think they might be trying to get it back up... http://www.dslreports.com/forum/remark,668255 PatientGuy : I can ping and tracert my old IBS gateway today too (through my Verizon DSL connection).
I couldn't the last few days. I tried plugging into the IBS modem on a long shot but
it's still dead. I hate Verizon, I want my Northpoint line back WAAAAAAAA]]> http://www.dslreports.com/forum/remark,668255 Mon, 02 Apr 2001 16:46:57 EDT i think they might be trying to get it back up... http://www.dslreports.com/forum/remark,666011 anon : something i noticed today... before when i tried to ping my gateway xx.xx.xxx.1 i timed out... since that is the plug the pulled most likely or a connection to it. Well today i successfully pinged my gateway. This might mean that they are making efforts to get dsl servers up due to California law or just IBS working out something. I just hope this thing gets settled soon. I dont want to invest in another service without making sure I'm down for the count.

I'm in Southern California. I had IDSL.

cneo]]> http://www.dslreports.com/forum/remark,666011 Mon, 02 Apr 2001 00:46:31 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,662920 bjames : Mine died about the same time on Friday. have three people sharing a 26.4 connection now. Talk about uncool..
Tech support does answer the mail, and I'm sure they get a lot of it- they seem a little cut/pasted from the company announcement that "something is being done" line that they have up on the site.. but in the meantime, we're pretty dead in the water.]]> http://www.dslreports.com/forum/remark,662920 Sun, 01 Apr 2001 10:26:00 EDT I heard something... http://www.dslreports.com/forum/remark,662083 bflong : Yeah, I heard they are losing customers to other providers.

Just had RoadRunner installed on Thursday. Faster, and NO long term rip-offs (err... I mean contracts).

I'm hoping DSL makes it out my way with more competition as cable is more than I want to pay (not a cable TV subscriber). Have to dig into my savings thanks to the $320.00 IBS still owes me.]]> http://www.dslreports.com/forum/remark,662083 Sun, 01 Apr 2001 00:59:38 EDT got new email - 3-30-01 Important NorthPoint Updat http://www.dslreports.com/forum/remark,661163 anon : it doesnt seem as if anything has really changed but this is a new email, it looks as if there will be some news on monday. Also how do you know if you are residential or business? I used my line to run a home business but dont recall which it was. Does anyone know if IBS is seeking solutions for IDSL customers as well?


-----------------------------------------------------
Dear IBS Networks Customer:

3-30-01 6:00pm EST

*** BUSINESS LINE INFORMATION ********
We are close to being able to start a transfer of most
business lines. We will have an emailed announcement
on Monday for all of our business accounts.

We have learned that Verizon is testing "hot-cuts". Which
is the process of transferring a line from one CLEC to another.
This is good news and means that Verizon is willing to cooperate
and help in this transfer. Keep in mind though, even with a
"hot-cut", it will still take a little while to get the whole transfer
completed.

For businesses that have their own email server, we can setup
a "virtual" email server here at IBS Networks at no charge until
your service is restored. If that is of interest, contact our tech
support, they would be happy to oblige.

Many of our business customers are connecting their Netopia
routers to a dialup line to get their office internet access and
email. For details, check our website:
»www.goibsdsl.com/northpoint-disaster.htm
******************************************************


**** RESIDENTIAL UPDATE *******************
We are still working on the details to move your service to a different
carrier. We expect to have this in place very soon.

Please check our website for details:
»www.goibsdsl.com/northpoint-disaster.htm
******************************************************

If you have any questions, please contact IBS Networks support at:
mailto:support@goibsdsl.com
-------------------------------------------------------]]> http://www.dslreports.com/forum/remark,661163 Sat, 31 Mar 2001 19:53:04 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,658380 anon : Yeah this is a great topic.. And Not answering phones or emails is a great sign about how much they care about their customers. They dont even have to do that.

ALL IT WOULD TAKE IS POSTING CURRENT NEWS ON THE SITE TO KEEP A FEW OF US HAPPY LIKE THE OTHER ISPS ARE DOING. IBS YOU HEAR ME! HELLO (UPDATE THE DAMN DATE ON THE HOMEPAGE ALREADY)

Anyway I cant wait around for them to decide if I can replace my residendial dsl with them here in Brooklyn and theres no way im paying commercial rates. All i need is a yes or no from them arggggg.

BTW found great deal on service here www.acedsl.com - yuck verizon line the the speeds are good for the price (blows ibs prices away) and their highly rated here on dslreports

buhbuy ibs]]> http://www.dslreports.com/forum/remark,658380 Sat, 31 Mar 2001 01:23:12 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,656734 anon : I called IBS many times, no one picks up phone. It is a long
dist-call. So I have to thier unavailable DSL service and the phone bill. Sucks !!!!!!!!!!!!!!!!!!!!!!]]> http://www.dslreports.com/forum/remark,656734 Fri, 30 Mar 2001 18:23:14 EDT Down at 7pm yesterday http://www.dslreports.com/forum/remark,656642 anon : I lost my connection in Philadelphia, Pa at 7pm yesterday. Now I'm running a five computer home office network @ 56k. Which is really going great so far....

Fortunatly Comcast will be here tomorrow, anyone have success with them in Phl? Oh well, I shipped my modem back to IBS today COD (for the shipping costs) I wouldn't really mind if they didn't accept it, but at least I tried to give it back...]]> http://www.dslreports.com/forum/remark,656642 Fri, 30 Mar 2001 18:06:31 EDT Re: Don't blame IBS http://www.dslreports.com/forum/remark,656156 HEMIDART68 : I usually ping anyware from 15-20's on most servers,damn i hope ibs gets there network straighted out,they have great service except no one is never home to pick up the phone.
--
Massively Over-Powered Asphalt Ripper
]]> http://www.dslreports.com/forum/remark,656156 Fri, 30 Mar 2001 16:25:53 EDT Don't blame IBS http://www.dslreports.com/forum/remark,655127 anon : IBS Networks was a good company, aside from their lacking tech support there isn't much more you can say bad about them. You cant beat 784/784 SDSL for $40 a month. All of you complaining about how u prepaid for it should be thankful you didn't prepay for another company that charges about 200 a month for the same exact service. For gaming on the east coast nothing can beat 5 - 40 pings on almost every server. IBS is not planing to leave their resident customers stranded as it seems.. They are looking for another server, possibly rhythms at the moment. Just everyone pray that the deal will go through and you have ur connections back safe and sound.

RIP(for now) @ 5:00PM 3/29/01
[text was edited by author 2001-03-30 12:34:55]
]]> http://www.dslreports.com/forum/remark,655127 Fri, 30 Mar 2001 12:28:35 EDT Re: I heard something from IBS Networks! http://www.dslreports.com/forum/remark,653997 anon : Ok, actually I didn't HEAR anything per se but I sure did feel it. At about 5:00pm ET my SDSL line went down and has yet to come back to life. Yet I have another computer on the same network and the person operating that computer claimed that they didn't lose their DSL connection until about 6pm. Either way, I'm DSL-less in Ohio so whoever is keeping track of the states who lost their connections, add Ohio to the list. Ahh, back to good ol' AOL (severe sarcasm) until Telocity can hook up a new line. I can easily shrug this off because I used my DSL connection for entertainment purposes but I do feel for you people who relied on the lines for home businesses and small business needs. If only there were more time to find alternatives instead of being stuck-like-chuck for however long it takes to get a new line. Oh well, life's a biznitch and then ya lose your DSL....or something to that extent]]> http://www.dslreports.com/forum/remark,653997 Fri, 30 Mar 2001 03:26:37 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,652377 anon : Mine went offline at approx 5:05PM.

@HOME was installed at 5:30pm.

Total Downtime 25 minutes.

Hey IBS you want your modem back, come and get it or ship me a prepaid box to mail it back in.

Scott]]> http://www.dslreports.com/forum/remark,652377 Thu, 29 Mar 2001 20:29:57 EDT Noooooooooooooooooo........ THUMP! http://www.dslreports.com/forum/remark,652044 anon : Well, it looks like I'm 'quite dead' now. 7:15PM EST and I've got nothing. Maybe "Tim, the DSL Enchanter" can save us from the killer rabbit that is AT&T/Northpoint...

I've still got a little DSL running through my system. The withdrawals probably won't set in until tommorrow.

Is there such a thing as DSL'ers Anonymous?

I'm trying to make the best of this, and denial is my sharpest instrument right now...]]> http://www.dslreports.com/forum/remark,652044 Thu, 29 Mar 2001 19:29:01 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,652039 Lmahmud : Forgot to post mPower's web address: »www.mpowercom.com

-Luq]]> http://www.dslreports.com/forum/remark,652039 Thu, 29 Mar 2001 19:27:46 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651999 Lmahmud : My DSL died earlier this afternoon. Silver Spring, MD Norhpoint/IBS 384K/384K.
-Luq

Check this out:
From »www.clec-planet.com/news/000103/···wer.html
-------
Mpower Offers Northpoint Transition
Wayne Kawamoto
Managing Editor, CLEC-Planet

March 29, 2001 -- Mpower Communications is offering a way for NorthPoint Internet customers to transition their Internet service, as well as to integrate their voice and data communications with a single provider.

Mpower says that NorthPoint business customers can easily transition to Mpower's high-speed SDSL service without having to purchase any additional equipment. A national retail provider of both data and voice services, Mpower also offers business customers the opportunity to integrate their local telephone service with their broadband communications.

------]]> http://www.dslreports.com/forum/remark,651999 Thu, 29 Mar 2001 19:22:23 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651964 PatientGuy : Sign anti AT&T Petition online
»www.PetitionOnline.com/StopATT/petition.html

.....|||||||
|||||| NP |||||||
|||||| RIP|||||||
.....|||||||
.....|||||||
.....|||||||
.....|||||||]]> http://www.dslreports.com/forum/remark,651964 Thu, 29 Mar 2001 19:17:55 EDT Must...not...call...for...Cable... http://www.dslreports.com/forum/remark,651848 anon : If you've ever had Cable you know that it can be a different sort of HELL. "...but its better than Dial-Up", Riiiiiight. Keep telling yerself that.

20 more days till Speakeasy...Come On Boys (*ahem and Girls), don't let me down!]]> http://www.dslreports.com/forum/remark,651848 Thu, 29 Mar 2001 18:57:44 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651626 PatientGuy : 3-29-01, 6:10pm
Update: NorthPoint has pulled our plug on all customers in:
VA, DC, MD, FL, GA, NY, NJ, PA, DE, MA, RI, CT, NH
If you are located in one of those States, NorthPoint has terminated
your DSL service.

Oh Mama can this really be the end? To be stuck inside of Mobile
with the Memphis blues again.]]> http://www.dslreports.com/forum/remark,651626 Thu, 29 Mar 2001 18:17:58 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651555 PatientGuy : :) All I wanted was a path a path! (and maybe a shrubbery)]]> http://www.dslreports.com/forum/remark,651555 Thu, 29 Mar 2001 17:59:43 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651530 anon : Well, I'm upset as you are and I'm sure other prepaid customers are too in regards to refunds.

Don't forget, IBS filed for bankruptcy too. Tis dark times for Internet related things in general....

Or you can also say: "Oh, what sad times are these when passing ruffians can say 'ni' at will to Old ladies"

]]> http://www.dslreports.com/forum/remark,651530 Thu, 29 Mar 2001 17:55:23 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651521 PatientGuy : At 5:43 PM 3/29/01 In Arlington VA. my line went dead. It was down for an hour Tues night so maybe… but I think this is the end of the good old days of cheap SDSL :(]]> http://www.dslreports.com/forum/remark,651521 Thu, 29 Mar 2001 17:53:51 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651500 anon : Pinging 64.14.108.32 with 32 bytes of data:

Request timed out.
Request timed out.

Lost connection in D.C.
Still got a Link light so who knows..]]> http://www.dslreports.com/forum/remark,651500 Thu, 29 Mar 2001 17:50:48 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651463 anon : ARGH.. Service just went down: 5:20pm IBS better pay me back the money they owe me. This is unacceptable....]]> http://www.dslreports.com/forum/remark,651463 Thu, 29 Mar 2001 17:44:08 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,651458 dms1964 : Lost IBS at 5:01 in Cleveland, Oh. For all the problems we've all had with customer service, it must be said that the dsl service itself was second to none. Too bad i paid for a year of service and only received 5 months.]]> http://www.dslreports.com/forum/remark,651458 Thu, 29 Mar 2001 17:42:33 EDT Re: I'm dead.... http://www.dslreports.com/forum/remark,651427 ASELabs : Me too. Exactly 5pm my connection died. I'm glad I have my laptop with aol handy.
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,651427 Thu, 29 Mar 2001 17:36:16 EDT I'm dead.... http://www.dslreports.com/forum/remark,651355 anon : I'm a IBS user in northern NJ... I went down as of 15 minutes ago (about 5:05pm). My ssh connection simply died.

R.I.P. 768/768 DSL... awaiting Optimum Online from Cablevision in a few months.]]> http://www.dslreports.com/forum/remark,651355 Thu, 29 Mar 2001 17:19:47 EDT hmm... dead i believe http://www.dslreports.com/forum/remark,651299 tp0d : welp... my addy at home is now dead... i`ll be going home in a couple here to see if i can reset my modem and mebe sustain a link.... hope it isnt gone for good... *sigh*

tp()d
pittsburgh, pa
ibs 784ksdsl(rip)


***edit***

WTF i can ping my gateway, 216.64.226.1, but i cant ping my node??? hmmmm i would think the backend ds3's would be the first to eat it... mebe some assmunch at&t tech shutdown the dslam... sigh
[text was edited by author 2001-03-29 17:14:19]
]]> http://www.dslreports.com/forum/remark,651299 Thu, 29 Mar 2001 17:11:31 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,650718 PatientGuy : The deathwatch continues. I am still up and running 3/29/01 @ 2:45 PM. This is nerve-racking. I was scared to cancel my Verizon ADSL line but I never it used since I got the IBS/Northpoint line. I tried it yesterday to make sure it still worked. Man does the WinPoet 640/90 ADSL suck compared to 784/784 SDSL. Regardless of their lame support etc. IBS/Northpoint was the best deal anywhere. I guess I should consider myself lucky to have DSL at all but I'm bummin'.
There is a ton of good info at »www.clec-planet.com/ buy the way. One story contained info about "A coalition of ISPs has been working over the past week to negotiate the terms under which NorthPoint's network would largely remain in place so that customers could be transitioned in an orderly way to other last-mile partners". »www.clec-planet.com/news/000103/···ity.html. ]]> http://www.dslreports.com/forum/remark,650718 Thu, 29 Mar 2001 14:55:42 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,649967 bjames : I will say that I have enjoyed the service out in the boonies where I live. Lowly dialup yields an avg connect of 26.4kb.. so you can guess how happy I was to get IDSL some 31k' away from the CO. The network service has always been impressive. Weather causes outages now and then, but that's been my only complaint. The customer service though.. there's another story. I agree with most of the posts here - it's lacking. It's extremely evident now, especially since I had little reason to require any previously..
Now that I do, I get that little request form. I imagine it's a post command that gets directed to >null ?!
With the short notice we've been slapped with, and the 7mos left on my contract, I'd appreciate a little human feedback on what is actually being done for the paid customers. Being told that switching efforts are being made comes across as totally insincere when no effort is made to even answer the phone. I'm not seeing any urgency or actual concern. To date, I've not received any calls or personal email from them. Is it any wonder why I'm angry and feel like we're being lied to?
Other than the nightly gloom letter, there's no news from them.. What gives?]]> http://www.dslreports.com/forum/remark,649967 Thu, 29 Mar 2001 11:38:53 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,649322 anon : Still up on IBS networks here in Herndon VA at 7:22 EST...probably won't be for long the way it looks though]]> http://www.dslreports.com/forum/remark,649322 Thu, 29 Mar 2001 07:24:14 EDT Storm Clouds Are Gathering, But I'm Still Up... http://www.dslreports.com/forum/remark,649256 anon : Things aren't looking too good. I got my latest doomsday message from IBS, as well as a link to the letter from Liz that officially states the network is going down. However, I'm posting this from a live connection on Thursday 3/29, 6:45AM EST.

It probably won't last much longer, I fear... ]]> http://www.dslreports.com/forum/remark,649256 Thu, 29 Mar 2001 06:46:15 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,648961 MantricOptic : 3/29/01 Still up in MD.]]> http://www.dslreports.com/forum/remark,648961 Thu, 29 Mar 2001 02:02:43 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,648319 anon : Dear IBS Networks Customer:

3-28-01 9:41pm EST

We have just been notified by NorthPoint that they are starting to
shut down their network tonight. This means your DSL service will
not work after they shut down.

We are still working on the details to move your service to a different
carrier. We expect to have this in place very soon.
For the last Northpoint letter: (PDF)
»www.goibsdsl.com/pdfs/np-shutdown.pdf

Please check our website for details:
»www.goibsdsl.com/northpoint-disaster.htm

You can add any email addresses that you want us to use to keep
you up to date on this unfolding story as things happen on this page.

If you have any questions, please contact IBS Networks support at:
mailto:support@goibsdsl.com]]> http://www.dslreports.com/forum/remark,648319 Wed, 28 Mar 2001 22:59:28 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,648245 {OF}OS : I just got this e-mail from IBS:

Dear IBS Networks Customer:

3-28-01 9:41pm EST

We have just been notified by NorthPoint that they are starting to shut down their network tonight. This means your DSL service will not work after they shut down.

We are still working on the details to move your service to a different carrier. We expect to have this in place very soon. For the last Northpoint letter: (PDF)
»www.goibsdsl.com/pdfs/np-shutdown.pdf

Please check our website for details:
»www.goibsdsl.com/northpoint-disaster.htm

You can add any email addresses that you want us to use to keep you up to date on this unfolding story as things happen on this page.

If you have any questions, please contact IBS Networks support at:
mailto:support@goibsdsl.com]]> http://www.dslreports.com/forum/remark,648245 Wed, 28 Mar 2001 22:42:27 EDT Is this our final hour? http://www.dslreports.com/forum/remark,648054 anon : I hope I'm able to get on tomorrow, but if not, I'll see you all in 56K-land until this gets worked out...

IBS, I hope the rabbit is there when you stick your hand into the hat...

Bon Soir]]> http://www.dslreports.com/forum/remark,648054 Wed, 28 Mar 2001 22:11:07 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,647371 Bobby100 : for Jonbenak:
Here's how I found the bankruptcy link:
1: At main page - blue "Current Customer important info..."
2: "New FAQ..."
3: "Payment, Credit & Contract Issues" (3rd section)
4: "I prepaid ...etc."
5: "Click here for the credit info page"
6: "click here to download forms"

There maybe other links to this same spot, but this is how I got there....

"8:07pm Caps - 3 Carolina - 0" DSL still up!" ]]> http://www.dslreports.com/forum/remark,647371 Wed, 28 Mar 2001 20:08:45 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,646860 ASELabs : Do most people have a 216.19.130.x IP?

How many do? I do!! :)
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,646860 Wed, 28 Mar 2001 18:49:28 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,646822 anon : Whew, that was strange...I recycled the power on my modem and it linked up again. This has NEVER happened before. IBS is trying to give me a heart attack, haha. Sorry for the false alarm everyone. ]]> http://www.dslreports.com/forum/remark,646822 Wed, 28 Mar 2001 18:41:34 EDT Re: Whoo Hoo! Let's Hope! http://www.dslreports.com/forum/remark,646815 ASELabs : And comcast won't be happy if my SDSL line is still up!! Go IBS, "FOR GREAT JUSTICE!!"
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,646815 Wed, 28 Mar 2001 18:40:09 EDT Whoo Hoo! Let's Hope! http://www.dslreports.com/forum/remark,646800 anon : I concur with you MantricOptic! It sure would be nice if they can work this out. ALOT of people would be very happy, including me. It's 6:30PM EST and I'm still happily surfing through my phat pipe. I'd be the first to offer my personal thanks if they could work things out. As I've said, the only problem I had was the lack of any info. The speed and uptime have been great since I've been a customer. I'm not going to get too hopeful, but it is at least encouraging to know that there are still people in the office, and that at least one customer got through to someone!

If anyone else gets through, post your info here to let the rest of us know!

Thanks,
JCB]]> http://www.dslreports.com/forum/remark,646800 Wed, 28 Mar 2001 18:36:34 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,646729 anon : Eh, well I dunno about the light in the darkness, but the little light that says "link" on my dsl modem isn't lit anymore (first time ever). I'm using Ye Ol' analog modem to post this now. Is anyone else "in the dark" now?

]]> http://www.dslreports.com/forum/remark,646729 Wed, 28 Mar 2001 18:20:04 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,646075 MantricOptic : 3/28/01: 4:02pm

I just spoke with IBS!
A Real person, the fellow informed me that they are doing everything they possibly can to keep the network up for us and that there is even a possibly that they will honor our contracts! NO Way, is this a light in the darkness?

God, if they pull this off, they will have my undying gratitude. I told the guy that he was brave for answering the phone and he chuckled and that made me think for some reason maybe things aren't so bad.

I asked him to add me to a list of letting me know what's going on as it's happening, check for more postings here.

Hopefully, we'll all pull through this.
IBS I'm hoping you can come through this for us.

Come on IBS, I'd rather remain a loyal customer to you guys.
I want at least my six months remainder service.

More later.]]> http://www.dslreports.com/forum/remark,646075 Wed, 28 Mar 2001 16:08:52 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,645501 ASELabs : Email sent to me from IBS

All moves we've made in these last few months
have been to ensure that our customers DSL
service will remain uninterrupted.

Updated information
First of all we apologize for anyone that does
not want to get these emails. We have been
reporting what we are hearing concerning the
NorthPoint situation as we learn more. Most
of you want to be informed as to what is going
on. We will continue these emails as things
develop.

Good News:
We are close to a deal be able to move most of
our lines to a new carrier. We will be in
contact with all customers to find out if they
want their line moved so that they can continue
their DSL service.

You will NOT be required to allow us to move your
line. If you decide not to continue service, we
would not move your line.

If we are successful, moving the lines will occur
within the next couple weeks. Customers that have
their lines moved would not have to change their
IP addresses or reconfigure their equipment.

*** IMPORTANT QUESTIONS & ANSWERS *************
What lines will be moved?
1. All lines that are able to be moved
and
2. All clients that want their line moved
We will be able to move lines for these two reasons.

What lines will not be moved?
* We will not move lines for anyone that is past due
on their DSL payment(s)

* We will not move lines for anyone that has tried
to reverse charges on their credit card bill

* We will not be able to move lines that are not within
the footprint of the new carrier
************************************************

If you need support, please contact tech support
at: mailto:support@goibsdsl.com


The prospects of the residentials getting moved are better. This is what I like to see.
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,645501 Wed, 28 Mar 2001 13:51:45 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,645460 anon : If IBS wants my modem back (which they do) then they better ship me a pre paid shipping box or I am not shipping mine back.

Why should I pay for shipping when they own me money? I am only on 6 months of my 12 month contract.

I hope my IBS line last till tommorow, as @HOME is coming to be installed.

I must be honest, once I got my IBS line installed everything was great with it! I do honestly hope that IBS can find a company to take over the lines.

Scott]]> http://www.dslreports.com/forum/remark,645460 Wed, 28 Mar 2001 13:39:51 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,645288 anon : I'm alive again as well.
My connection this morning died at 0938.
Once The guy next to me told me he was up I connected
back in.
According to my logs, I was dropped at 0938 and logged in
again at 1118

I'm debating whether I should change now and start the install clock ticking on an ADSL install or wait to see what happens with IBS.
It all depends on how long we have downtime on the IBS changeover and what the price difference will be.]]> http://www.dslreports.com/forum/remark,645288 Wed, 28 Mar 2001 12:52:38 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,645267 Lmahmud : At 10:45AM this morning. My SDSL line stopped pinging my gateway. Thinking it was a PC problem, I rebooted, tested with another machine....My DSL is now dark. Posting this from Dialup. Sayonara IBS. You'll get your modem in the mail.

-Luq]]> http://www.dslreports.com/forum/remark,645267 Wed, 28 Mar 2001 12:47:14 EDT We lost it! Charging... Clear! Got a heartbeat! http://www.dslreports.com/forum/remark,645036 anon : Wow, that was a close one. I just pinged my box and I'm back up now, but for how long? I guess that MAY have just been a glitch, but I wonder if they were perhaps doing some type of a switchover (to WHAT?). Anybody got a metric on how long they were out? Or, are people STILL out? Keep the info coming guys.

Gotta say thanks again to everyone who's been posting. I feel like we're probably now very much more informed as a result of all of this. To those who found the Bankruptcy docs, howdja find 'em? Just mildly curious...

JCB]]> http://www.dslreports.com/forum/remark,645036 Wed, 28 Mar 2001 11:51:12 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,645006 anon : I'm back up as well. Hopefully their testing new carrier alternatives :)]]> http://www.dslreports.com/forum/remark,645006 Wed, 28 Mar 2001 11:43:40 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644966 anon : I do understand that they are probably pretty busy, but after that email yesterday, I emailed them a bunch of questions regarding a switch if they work it out, and they have still not answered, and I have been checking my mail constantly. Also, when I asked about a dial up alternative when I am cut off and waiting, they gave me a link to Netzero. What kind of CRAP is that. I have used the service before, and it is definetly not an option. It ranks right up there with AOL for the worst connection I have ever had. A little info from them would be nice, so I don't have to keep checking muy box with my fingers and toes crossed.]]> http://www.dslreports.com/forum/remark,644966 Wed, 28 Mar 2001 11:34:27 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644917 anon : I take that back..
I'm back up!!!!]]> http://www.dslreports.com/forum/remark,644917 Wed, 28 Mar 2001 11:21:47 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644907 anon : I'm dead too ! :(
There goes website..email..etc..
*grumble*]]> http://www.dslreports.com/forum/remark,644907 Wed, 28 Mar 2001 11:17:47 EDT Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,644814 epearce : Here is the link that you requested.

»www.goibsdsl.com/ch11.htm]]> http://www.dslreports.com/forum/remark,644814 Wed, 28 Mar 2001 10:49:41 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644783 anon : I am down too. As well as everyone else in our office who uses IBS for their DSL. And we are right next door to them, I'll walk over there by lunch time if its still not up to see what is going on.

For the past few weeks their blinds have been down and they have refused to come to do the door just to talk to us.]]> http://www.dslreports.com/forum/remark,644783 Wed, 28 Mar 2001 10:41:41 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644761 julex : I feel sorry for you guys. I FTP my site from time to time to see if it's still up (Telocity). Well, still going... Not for long I guess.]]> http://www.dslreports.com/forum/remark,644761 Wed, 28 Mar 2001 10:35:54 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644735 tp0d : i feel ya routerman.... just tried to ftp into my box at home and i got no response. looks like d-day is finally here... fawk.

now i wait for either a new line from another provider, which is in the works, waiting on verizon.... or IBS pulls through and switches my pairs to a live circuit. i can only hope.

Does anyone out there have a Paradyne MVL-6310 that they want to part with? I need one asap.

peace outside

tp()d
--
if it aint broke, tweak it!!]]> http://www.dslreports.com/forum/remark,644735 Wed, 28 Mar 2001 10:24:43 EDT Looks like I'm down, too. http://www.dslreports.com/forum/remark,644733 anon : I just checked, and was not able to ping my box. I hope that it's a temporary outage, but I've got a bad feeling about this. This could be the beginning of the end...

I hope that something can be worked out, as I'm addicted to the phat pipe.

IBS'ers - check your links and machines and report here if you're down or up.

I haven't received any wondrous emails from IBS, but we all know how much that means...

JCB]]> http://www.dslreports.com/forum/remark,644733 Wed, 28 Mar 2001 10:24:17 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,644693 anon : Looks like I'm down now, unless its a temporary network issue (I'm dialed in). I still have a link light so I'm good from me to the DSLAM. That means its turned off somewhere in the middle of NP's ATM cloud or IBS themselves have disconnected.

I'm hanging on to see if IBS can work something out. I do not want to go to an over subscribed RBOC or a cable service. If they can transfer me I have different SDSL routers I can use in case they put me on a non-coppermountain DSLAM. I never needed their customer service, just their good network, so I was really happy with IBS.]]> http://www.dslreports.com/forum/remark,644693 Wed, 28 Mar 2001 10:08:59 EDT Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,643072 anon : Thanks for the info. Again, although it's bad news, it's at least confirmation of what has been until now speculation.

Much appreciated.

JCB]]> http://www.dslreports.com/forum/remark,643072 Tue, 27 Mar 2001 22:14:57 EDT Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,642873 Bobby100 : It's for real, dude - check out this url www.goibsdsl.com/PDFS/bankruptcy.pdf. Forms for a claim in bankruptcy court.]]> http://www.dslreports.com/forum/remark,642873 Tue, 27 Mar 2001 21:48:41 EDT Re: IBSDave, please stop lurking here and speak up! http://www.dslreports.com/forum/remark,641994 ASELabs : I'll add my name to that email also...

aronschatz@goibsmail.com
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,641994 Tue, 27 Mar 2001 18:55:18 EDT IBSDave, please stop lurking here and speak up! http://www.dslreports.com/forum/remark,641986 anon : IBSDave -

I just saw that you made the last post here (5:46PM EST), but when I clicked to find the post, all verbage was noticably absent. Was it just a big cut-and-paste to add to your Chapter 11 filing? Well, I for one would be very much interested in hearing your responses to some of the posts here. Noone has been able to get in touch with anyone at IBS, and we are understandably concerned at the least and very upset at the most. We are your customers and professional courtesy dictates that we are owed at the very least an explanation, and if not an explanation, at least some type of contact. I started this thread out of sheer frustration, and have been very grateful for the info that other posters have been able to share with me. You have come across it (or someone has told you about it), and as you can see, it's been lighting up the forum, and ALOT of people are coming here and seeing it. This is not very good PR, and rather than hiding out in a bunker and using your website as a moat, it might behoove you and your company to step up to the digital microphone and say a few words. If you look through my other posts here, you'll see that I've been very happy with the service I got from IBS since I've been a subscriber, so this is not anything originating out of a personal issue, designed to deliberately cast negative attention upon your company. However, I feel like I'm being left without any options, and resorted to this great site and community to get the information that I needed - and they have delivered. Out of professional business decorum, I (and the rest of IBS' subscribers) only ask the same of you.

Thanks,

John

PS If you'd like to, please contact me at: John.Benak@goibsmail.com !

Thanks
[text was edited by author 2001-03-27 18:57:11]
]]> http://www.dslreports.com/forum/remark,641986 Tue, 27 Mar 2001 18:53:13 EDT YES, Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,641609 JPCass : There have been a couple of IBS bankruptcy links posted, here's one:

www.ibsnetworks.com/ch11.htm]]> http://www.dslreports.com/forum/remark,641609 Tue, 27 Mar 2001 17:30:21 EDT Re: It'll be nice if it works out, But..... http://www.dslreports.com/forum/remark,641382 tp0d : i`m not sure about the chap11 thing (i heard about it a month ago, but couldnt find any hard evidence, particularlly that page posted above). As for the IP's, they are managed completely by IBS, and the line provider has nothing to do with it.

I currently have 784k service from IBS, and I just talked with someone there, who said NAS was one of the big names mentioned in the 'new' carrier talks. From what I`ve seen in the past, NAS has been an expensive solution, which makes me worry about the new cost of my 784 line. I will probably pay about 20-25$ more than the 89$ a month I pay now for my line, but no more.

I guess we`ll just have to wait and see what the negotiations end up with.

peace outside

tp()d]]> http://www.dslreports.com/forum/remark,641382 Tue, 27 Mar 2001 16:41:46 EDT Re: So who's the new carrier? http://www.dslreports.com/forum/remark,641034 bassrun : I just received the same email from IBS that's been quoted above. They say, "We are close to a deal to be able to move most of our lines to a new carrier." Has anyone figured out who the new carrier will be? Will it be via Covad or Rhythms? I'm over 16,000 feet from the CO, and the reason I decided to go with IBS is that NorthPoint (but not Covad) could handle that distance.

Gotta say, too, that I am NOT pleased that IBS has said, "We will not move lines for anyone that has tried to reverse charges on their credit card bill." I've had my DSL service for all of one month. I'd be totally nuts not to dispute my VISA payment at the risk of throwing away an 11 month payment. By the same token, I will be happy to withdraw my billing dispute if IBS hooks me up with an acceptable alternative carrier. If the "new carrier" is supported by Covad, then there's no sense in withdrawing my VISA dispute.

In case IBSDave is reading.... I have been really pleased with the service, and up until last week I was happy with the customer and tech support I'd gotten from IBS. I *don't* blame IBS for the current mess, but I *will* be quite angry if IBS refuses to deal with me because I'm making a minimal (and *reversible*) effort to protect my interests. I am not willing to make a free contribution to IBS if I'm not going to get continued DSL service!]]> http://www.dslreports.com/forum/remark,641034 Tue, 27 Mar 2001 15:10:47 EDT It'll be nice if it works out, But..... http://www.dslreports.com/forum/remark,640931 anon : Hmmmm.... I just read MY email from IBS, and I don't know what to make of this. Their 'hidden' chapt 11 page doesn't jive with this too well. I really hope it works out, especially the "you will not have to change IP addresses..." part. Although I'm crossing my fingers, I'm not holding my breath.

This is great info. Thanks DSL Reports.

JCB]]> http://www.dslreports.com/forum/remark,640931 Tue, 27 Mar 2001 14:40:28 EDT IBS bankruptcy http://www.dslreports.com/forum/remark,640856 dms1964 : Go here »www.ibsnetworks.com/ch11.htm
for info.
IBS sent out customer claim forms about a month ago, claiming that NP forced them to do this by not paying them. I found that hard to believe, but now with NP going under the bankruptcy makes more sense.
Also note the email i just received from IBS:



All moves we've made in these last few months
have been to ensure that our customers DSL
service will remain uninterrupted.

Updated information
First of all we apologize for anyone that does
not want to get these emails. We have been
reporting what we are hearing concerning the
NorthPoint situation as we learn more. Most
of you want to be informed as to what is going
on. We will continue these emails as things
develop.

Good News:
We are close to a deal be able to move most of
our lines to a new carrier. We will be in
contact with all customers to find out if they
want their line moved so that they can continue
their DSL service.

You will NOT be required to allow us to move your
line. If you decide not to continue service, we
would not move your line.

If we are successful, moving the lines will occur
within the next couple weeks. Customers that have
their lines moved would not have to change their
IP addresses or reconfigure their equipment.

*** IMPORTANT QUESTIONS & ANSWERS *************
What lines will be moved?
1. All lines that are able to be moved
and
2. All clients that want their line moved
We will be able to move lines for these two reasons.

What lines will not be moved?
* We will not move lines for anyone that is past due
on their DSL payment(s)

* We will not move lines for anyone that has tried
to reverse charges on their credit card bill

* We will not be able to move lines that are not within
the footprint of the new carrier
************************************************

If you need support, please contact tech support
at: mailto:support@goibsdsl.com]]> http://www.dslreports.com/forum/remark,640856 Tue, 27 Mar 2001 14:18:47 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,640836 anon : From IBS Today. Their customer service might be bad, but there service was great.

Update on your DSL service



All moves we've made in these last few months
have been to ensure that our customers DSL
service will remain uninterrupted.

Updated information
First of all we apologize for anyone that does
not want to get these emails. We have been
reporting what we are hearing concerning the
NorthPoint situation as we learn more. Most
of you want to be informed as to what is going
on. We will continue these emails as things
develop.

Good News:
We are close to a deal be able to move most of
our lines to a new carrier. We will be in
contact with all customers to find out if they
want their line moved so that they can continue
their DSL service.

You will NOT be required to allow us to move your
line. If you decide not to continue service, we
would not move your line.

If we are successful, moving the lines will occur
within the next couple weeks. Customers that have
their lines moved would not have to change their
IP addresses or reconfigure their equipment.


*** IMPORTANT QUESTIONS & ANSWERS *************
What lines will be moved?
1. All lines that are able to be moved
and
2. All clients that want their line moved
We will be able to move lines for these two reasons.

What lines will not be moved?
* We will not move lines for anyone that is past due
on their DSL payment(s)

* We will not move lines for anyone that has tried
to reverse charges on their credit card bill

* We will not be able to move lines that are not within
the footprint of the new carrier
************************************************

If you need support, please contact tech support
at: mailto:support@goibsdsl.com]]> http://www.dslreports.com/forum/remark,640836 Tue, 27 Mar 2001 14:12:26 EDT IBS is history http://www.dslreports.com/forum/remark,640822 anon : As a former IBS customer who is getting bilked out of 2/3 of his contract I must say I learned a couple lessons:

- No advance subscription payments EVER again for any ISP services.
- Go with the best month-to-month rate, screw on the phony contracts.

For now, I'm moving to cable (GACK!!!) because I am not comfortable that any of the DSL backbone providers and there associated ISPs will be around 6 months from now and I'm not paying upfront costs and waiting to switch (cable will be installed Thursday).

I still believe DSL is the best technology for residential Internet access, but I believe the current market climate and the conspiracy of the regionals and national providers to pound on the CLECs is stifling the market. I also believe that the regionals are hurting their own futures through their greed and lack of foresight.

Finally, it is clear to me that I will probably never get any of my money back from IBS, because they have:

1. ruined their reputation
2. no longer offer competitive/affordable service (why wouldn't someone pay 1/3 as much per month for cable without the startup costs).

and hence will most likely be out of business for good before the Bankruptcy even finishes its proceedings.


]]> http://www.dslreports.com/forum/remark,640822 Tue, 27 Mar 2001 14:07:55 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,640807 anon : Here ya go..
»www.goibsdsl.com/ch11.htm
»Yet Another Chapter 11 (YAC)]]> http://www.dslreports.com/forum/remark,640807 Tue, 27 Mar 2001 14:02:53 EDT IBS' Bankruptcy URL & Taking a Couple Steps Back http://www.dslreports.com/forum/remark,640587 anon : Thanks to JBCass who found the IBS Networks Bankruptcy URL. Even though it's bad information, it's better than what we've been able to get so far!

»www.ibsnetworks.com/ch11.htm

I have to say, in all fairness, that I enjoyed great speed & connectivity with IBS. Although the tech support was very very poor, I really didn't need it too much, and hence the service was a great deal. This is really unfortunate for alot of people, and I'm very upset about it. I don't know who to blame in all of this: NP? AT&T? IBS? FTC? FCC? Verizon? I don't know that any one org can be held totally liable, and in the short run alot of people are going to be digitally displaced. If you think about it, alot of this is just part of the market shakeout that was bound to happen sooner or later. Further, this market niche is largely new, still contains alot of unknowns, and therefore is hard to effectively and cleanly predict and manage. Hopefully it will all get sorted out somehow, and we can avoid this in the future. I know that I'm hooked on the phat pipe - I can't go back to dial-up, so I want this to work!

Maybe IBS should forward any info requests to this thread! We've probably got more here than they've published on their site... ;)

JCB]]> http://www.dslreports.com/forum/remark,640587 Tue, 27 Mar 2001 12:58:25 EDT Re: Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,640462 hndrcks : From the IBS page:

"As you know IBS Networks is currently in Bankruptcy proceedings. We are prohibited by the Bankruptcy Court from refunding you any amounts due right now."

It's _really_ illegal to lie about those kinds of things. Therefore, I think you can take it to be real.

All of those with prepaid balances are now in a class known as 'unsecured creditors', which is as low as they go.]]> http://www.dslreports.com/forum/remark,640462 Tue, 27 Mar 2001 12:21:54 EDT Is the IBS Bankruptcy Filing for real? http://www.dslreports.com/forum/remark,640305 anon :
quote:
1. IBS filing bankruptcy protects them from US requesting a refund for the unfulfilled portions of our contracts.

I've seen a couple of posters talk about IBS filing for Chapter 11 protection, but I haven't (again...) heard anything authoritative, nor seen anything from IBS directly. Where is this info coming from? Is there a URL that someone can point me to that references the filing, if it indeed occurred. If so, I'd love to see the text of the filing and what it details. ;)

Again, thanks to all the posters for all the info - It's really been helpful.

JCB]]> http://www.dslreports.com/forum/remark,640305 Tue, 27 Mar 2001 11:35:21 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,640295 MantricOptic : Hi,
In an effort to seek justice in every facet of this NorthPoint downfall, IBS has in the process reneged their customers' contractual agreements too, me being one of them. So I sent this letter off to them online at »www.goibsdsl.com, feel free to use:

To Whom It May Concern:

I wish to know why you aren't keeping with your contract with those of us who signed and already paid a year long contract. I paid your company 468.00 for an entire year at 784k and your company is asking near that for a month. The least you could have done was to remain true to your original contract even though Northpoint defaulted. I am very displeased with the unprofessional handling of your former Northpoint customer base. You’re last email that we’ve received basically offered us all a gift horse. Sure, you’ll credit us provided we all sign up at your now ridiculous rates!
I find this business demeanor intolerable and am asking that your company remain true to all your original contracts for the remainder of those specific terms.
I hold your company just as much to blame for inexcusable treatment of its customers.
The public will not stand for this!

Research my contract and you'll see that you only held up to five months of it.

If I do not hear from you, I will be left with no other option than to seek other legal means.

Sincerely,]]> http://www.dslreports.com/forum/remark,640295 Tue, 27 Mar 2001 11:33:03 EDT I'm displeased with their actions http://www.dslreports.com/forum/remark,640110 dnoyeB : 1. IBS filing bankruptcy protects them from US requesting a refund for the unfulfilled portions of our contracts.

2. Send your DSL modem back. I know you shouldn't have to send it back till your contract is up, but holding on to it is in some ways acting like your still receiving some benefit. I would return it just to avert any crazy claims when we take them to the wall eventually.

3. Their service , speed, reliability have been flawless to me.

4. They owe me for about 8 months still. And whether I get it today or I get it in 10 years, be-dam-sho like the paper boy, I WILL COLLECT :(:(

5. I don't have a lawyer but I don't think I will forget to file those papers they send me (Thanks IBS) so that the courts recognize my claim on the unfulfilled portion of my contract.

6. Why does IBS expect me to sign ANOTHER 1 year contract just to get something from what they already owe me. THEY must accommodate me in any way possible to the extend of their financial ability. They must give me a business line if they don't have any others. This is what they are trying to prevent with bankruptcy.

7. Remember My contract is for "IBS NETWORKS" to provide DSL, I don't have a contract with NP and could care less about them. IBS Must get Covad or IBS must find whoever the heck they can, but IBS must provide my DSL, NOT NP.

8. The way they talk, "continuing" service is free as if its just a "changeover". Actually you have fresh bills and nothing but a waste for your current investment in DSL. They dont seem to get to that point.


NP can't possibly legally keep business DSL running while canceling their residentian DSL. They owe me just like they owe the businesses. There is no difference.


[text was edited by author 2001-03-27 10:31:14]
]]> http://www.dslreports.com/forum/remark,640110 Tue, 27 Mar 2001 10:25:19 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,640003 anon : 9:45am .. Still alive on IBS.. I have no idea what email they sent because quite frankly I don't know my email account information (never used it)..
I have a Starpower.net guy here right now installing cable. But I'm sure gonna miss my SDSL line!]]> http://www.dslreports.com/forum/remark,640003 Tue, 27 Mar 2001 09:45:40 EDT In a LITTLE defense of IBS http://www.dslreports.com/forum/remark,639839 dms1964 : I wrote to IBS last Thursday when all of this Northpoint info came out. Repeated it Friday when the mention of a service credit popped up on their website. Still have not heard a thing. IBS never was very good at customer service so I'm not really surprised. What they did was maintain a well running network but this NP collapse was beyond their control and they probably do not have the resources to help us even if they were so inclined. I'm guessing their bankruptcy was done when they saw this coming a few weeks ago to protect them from claims that would arise. Why I don't like that I really cannot blame them for it. As for complaining about them stating NP was shutting down yesterday, many ISP's believed the same thing and DSLR is now reporting that a group of them are talking with NP about maintaining the lines for 30-60 days. Let's hope this happens. I tend to doubt that IBS is a part of these talks but hopefully all NP lines are maintained. I signed up with Telocity on Thursday, mainly because I see Rhythms as being more stable than Covad right now. If you can't order cable or DSL from a telco it's all a crapshoot now anyways.]]> http://www.dslreports.com/forum/remark,639839 Tue, 27 Mar 2001 08:10:04 EDT I've still got a heartbeat - but for how long? http://www.dslreports.com/forum/remark,639797 anon : Well, I got the 'doomsday' message from IBS yesterday, too, and here it is (7:30AM EST ) on Tuesday, and I am still alive. I don't know what the H is going on, but I have STILL not heard anything directly from IBS, nor has anything changed on their website. I did get ahold of Telocity and opened up a new account with them - same price (49.00/month). They are month-to-month, and I can cancel w/o penalty anytime before I go online, so in the remote chance that IBS DOES do anything, I might be covered. More likely, I'll end up switching to Telocity.

Thanks for everyone's input - keep it coming!]]> http://www.dslreports.com/forum/remark,639797 Tue, 27 Mar 2001 07:39:34 EDT Uhhhh....? http://www.dslreports.com/forum/remark,639730 anon : It's 6:40am Eastern Time on March 27th, 2001. IBS Networks wrote me (and i'm sure every other "customer") an email saying everyhing was to go down yesterday on the 26th. This is retarded. WE barely get any info from our ISP, and the info we do get, is inaccurate. Horrible business ethic. WWW.BBB.ORG should be packed with people filing complaints about crappy business practices. Oh well, just as long as they don't expect me to stick to a contract with servicds they can't provide then i'm cool.]]> http://www.dslreports.com/forum/remark,639730 Tue, 27 Mar 2001 06:47:23 EDT Re: Anybody heard anything final about IBS Network http://www.dslreports.com/forum/remark,637424 ahshibal : i am suprised to see there arent more ppl posting there displeasure on this whole ibs situation.i was suprised to see the line was working today eventhough it was mentioned to be going down. i checked out ibs's website and now it says for those who prepaid(im sure everyone has)either order a whole new line and get "last 3 month free", i dont even think they will last dat long, or file a claim. what is this crap. when they first posted something regarding northpoint situation on friday night. they had no nfo regarding how to deal with the situation. now they are telling to file a claim. it's a breach of contract, but this is unethical. ibs couldve set up better transition plan for us resdiential customers instead of dumping us like trash. IBS think they are smart by getting rid of residential customers this way to lessend their current financial situation. And im sure the impending new bankruptcy law had something to with ibs filing for bankruptcy all of sudden.
i for one is pissed. i still have damn 9 months of service left, they havent replied any of my emails regarding this issue, and they have the audacity tell us to send the modem back. i'll send it back if you f*ing pay for the shipping. This is utter crap. this is another way of isp trying to run away with all the cash. damn even flashcom died away more gracefully. they at least transfered some of their resdiential customers to other isp. this wont be the last time you will hear from me IBS
[text was edited by moderator]
]]> http://www.dslreports.com/forum/remark,637424 Mon, 26 Mar 2001 18:07:18 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,637308 julex : If you need static IP (sort of) go to www.dns2go.com and get their software (for free), subscribe to (for free again) something like jonbenak.dns2go.com and you're all set. Software dynamically updates their DNS server so that anyone connecting to jonbenak.dns2go.com will be redirected to YOUR machine. Just a suggestion though. I can't even get cable yet :(:(:(:(:(:(:(:(:(:(]]> http://www.dslreports.com/forum/remark,637308 Mon, 26 Mar 2001 17:42:30 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,636854 anon : First let me say that the major problem here I believe was the Verison strike. In the summer of 2000 Verison had a hard time installing DSL circuits for ISPs. At the same time Northpoint and Verison were in talks which we all know ended in this disaster. When I signed up for IBS late June of 2000, Verison had just bought BA and there was nothing but good thoughts about DSL - including IBS and Northpoint.

If there is anything good to say about IBS is that there selling people get back to you right away. Then they make paying in advance better and say if you sign up to pay by the month you have to stay in for the whole year. Therefore for all of us that bought a year could not have known we were doing anything but the right thing.

Then hell, and I mean hell, broke loose. Verison didn't make the circuit and decided not to come to my house. Well DSL started in December, not 3 months but 6 months later. Ofcourse I could never talk to Verison or Northpoint for this time only IBS. I sat on hold, learned peoples names, called back and called back until they answered. And for all my work 4 months of service and no refund!

I am a 22 year-old college student that set this up for my parents and I. I am an engineer not a business man but two things I know. 1-The federal government runs better than IBS Networks, NorthPoint, and Verison and it is hard to be that bad. And 2-aren't class action lawsuits (ie Erin Brockivich) for this sort of thing - breach of contract. Don't tell me there is not a lawyer in DC that doesn't want this one. Probably even one with good ole IBS DSL.

I guess this means cable modem. No IP address, slower surfing, and latency through the roof, but wait sometimes it might take only 5 seconds not 7 seconds to download a file when compared to DSL. But wait there is either Covad or Verison for ADSL. But didn't Verison get us into this mess and Covad charge more for slower speeds. Oh Well this is horrible. :-(]]> http://www.dslreports.com/forum/remark,636854 Mon, 26 Mar 2001 15:51:14 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,636547 anon : If you are 17, you should not pre-pay ahead of time! ;-) Under 18 you are not obligated to keep your contractual obligations and cannot be forced into binding contract. Why do you think they do not give credit cards to those under 18?

Pay month-to-month if you can; that why you can at least get out of the contract. Oh, and check with the lawyer regarding this, 'cause I am not one...

I for one, cancelled my automatic monthly debit payment and do not plan to pay a cent extra until IBS notifies me what they are going to do about their side of the contract. And even then, my patience will not last long...

Good luck to all of us! :-)]]> http://www.dslreports.com/forum/remark,636547 Mon, 26 Mar 2001 14:31:16 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,636469 ASELabs : I'm VERY unhappy with this situation. I DID pay for 12 months of service and this will be 6 months so far. Now what happens?? They are in Chap 11 and I get no money back. I'm 17, I shouldn't be having to worry about this crap. Anyone have any suggestions on what I should do?
--
Northpoint dead: IBS Won't refund prepaid Months!!!]]> http://www.dslreports.com/forum/remark,636469 Mon, 26 Mar 2001 14:13:49 EDT Re: Interesting theory: AT&T and Verizon? http://www.dslreports.com/forum/remark,635809 bassrun : After just one wonderful month of SDSL service from IBS Networks (I guess I'm a rare subscriber who doesn't have any major complaints about IBS), it looks like my future is 56K..... I'd previously tried to get DSL from Speakeasy and then from PhoenixDSL, before I found IBS/NorthPoint. Unfortunately, my options are pretty limited. At 16,600' from the CO, Covad can't hook me up, PhoenixDSL (r.i.p.) got bought out by MegaPath (no residential service), and Comcast doesn't have cable modem service in my area. So, despite my better judgement, despite their well-deserved reputation as "Hell Atlantic", and despite their direct responsibility for the demise of NorthPoint, I decided to check out Verizon.

Verizon's online pre-qual says that they don't yet have DSL service in my area, but they expect to have it WITHIN A MONTH. Could it be that they're about to take over NorthPoint's equipment from AT&T? Did Verizon pull out of the NorthPoint purchase because they'd arranged to get a much cheaper price for the same equipment in a post-bankruptcy breakup of NorthPoint? Is it just my paranoia, or is this more than coincidence?? Would an agreement of this sort be legal??

BTW, I'm a bit bothered that so much of this thread is so negative toward IBS Networks. It's not their fault that NorthPoint went belly-up, and if NorthPoint were still around, I'll bet we'd all be getting pretty good service.

--John]]> http://www.dslreports.com/forum/remark,635809 Mon, 26 Mar 2001 10:43:58 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,635658 anon : What a sham IBS is, they owe me money which they will only give me if I sign a 1 year contract for $299 a month (what I am paying $39.00 a month now!)

What they are doing is illegal, admitting they owe folks a refund and in order to get your money due to you, you have to purchase additional services.

And then to make things worse they are demanding that residential customers such as myself are to imediately return the DSL modem to them, or their credit card will be charged $399.00. I am glad that the credit card I used to sign up for IBS is expired so they can't charge me. I would happily ship the modem back if IBS sent a prepaid return box for it, but I am NOT (repeat NOT) spending my money to ship something back to IBS when they already admit that they owe me money.

Got anything to say to that IBSDave?

Scott]]> http://www.dslreports.com/forum/remark,635658 Mon, 26 Mar 2001 09:39:32 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,634678 anon : Well, at least it looks that some ISPs--apparently not many--made some contingency plans, while IBS did not. While there may not be any legal basis for action against IBS for breaking the contract, I honestly do not care. I signed up with them and made a commitment and investment. I expect to get service at the agreed price till the end of my contract.

And I agree, IBS is leaving us hanging. Now I do not know, if I should hang on and see what they can do or place an order with someone else and pay 3-4x what I was paying for my present speed!!! One thing I know, I will not be switching to IBS business DSL... Why? Because for all purposes I *am* a business customer already despite the fact that I have a residential line. If they did not want my business, they would not have sold me their service. And since I am a paying customer, I am a business customer, no matter what they think. I did not sign the contract with NorthPoint, I signed it with IBS. And they are just about to fail me with their service.

The word about SpeakEasy is that they oversold their bandwidth and that their customer service got crappy lately (according to their own claims, their CS is overwhelmed due to the NorthPoint disaster). Not certain about the accuracy of the claims of either of the sides, just a word of caution.

I hope that something will come out of this noise about DSL. FTC should have looked into marketing of most ISP and web hosts long time ago. One-sided contracts with residential customers, endless vague promises of "unlimited" bandwidth and so on should have sparked their interest long time ago. I have no doubt that this will be a lesson for us all.

Then the funny thing about the AT&T transaction is that 81,000 customers paying average $49/month (what I pay) amounts to cool $47.5 million a year. OK, let us make it $30 million. That is 1/4 of what AT&T paid for the assets!!! Of course, some it will be eaten up by costs, but it cannot be that bad! AT&T already has support structure. I have no doubts that most people would agree to a small hike in the price at least for the duration of their contract instead of loosing their service. Talk about business decisions and customer acquisition costs...

Ta ta...]]> http://www.dslreports.com/forum/remark,634678 Sun, 25 Mar 2001 23:16:36 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,634667 anon : Well, ur first mistake was to try to get support from IBS Networks. Before I actually subscribed to their SDSL service, they were beyond willing to give me info and reply to all my concerns. Now that they have me in a contract, I'm just another person to take money from and shrug off. I have to admit tho, the SDSL service itself I have enjoyed very much. But I'll be d@mned if i pay $200+ a month for the same service with a few added (to me, useless) features.
I have already switched over to Telocity ADSL. IBS Networks obviously can not provide me with what they said they would in the contract so I'm moving on. I see all these other companies have REALLY gotten on the ball searching for alternatives and many have found alternatives yet IBS networks is left just simply sending us depressing emails and making useless forms for their website.

Also, just curious, isn't it sort of illegal for them to not continue to provide the service promised in a contract?]]> http://www.dslreports.com/forum/remark,634667 Sun, 25 Mar 2001 23:14:06 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,632877 MantricOptic : I just this email a couple of minutes ago, SDSL's dead tommorrow. Oh boy, just what I want overpriced service!
I think I'm moving to the woods now.
____________________

To all of our customers with NorthPoint lines:

This is a follow-up message to the one we sent
on Friday the 23rd of March. We will continue
to try to keep you up to date on the NorthPoint
disaster with any late breaking news and with
all the different options we are offering our
clients to be able to re-establish their DSL
service.

For the most up to date info, visit:
»www.goibsdsl.com/northpoint-disaster.htm

At this point it looks like NorthPoint lines
may be turned off on Monday the 26th of March.
This means that your home or Business will be
left without Internet access until new service
can be established. We are working on offering
new service to all customers right now.

It is Imperative that you move now to get service
re-ordered either through IBS Networks or from
another source. The sooner service is ordered
the sooner you would be getting installed.

********** BUSINESS CUSTOMERS *****************
Some of our customers have expressed the desire
to move off DSL altogether and get a more reliable
and faster line.
So, for customers in the Northern Virginia & DC
Metro Area we are offering a low-cost T1 option.
See: »www.goibsdsl.com/metrot1.htm
for the full details.

For DSL reconnection:
For Business customers, please use this link to
check if we can offer service to you:
»www.goibsdsl.com/moveline.htm

If is says service is available, please fax in
a new order form to get your order processing.
We are offering a free install and a free router
to all current customers with the trade-in of
their old router.

If your state is not listed, or if it does not
say service is available at your address, please
fill out the business contact form. We will use
those forms that are submitted to try to get you
service via a different carrier.
The business contact form is at:
»www.goibsdsl.com/np-contact.htm

Connect your office with an Interim dial-up
connection via your Netopia Router:
For businesses that have a Netopia Router, you
can connect a modem to the AUX port on the router
and use a regular dial-up Internet connection.
This may be a good option to keep email & other
functions flowing until your new service is
installed.
See »www.goibsdsl.com/northpoint-disaster.htm
for details on how to do this.
************************************************

********** RESIDENTIAL CUSTOMERS ***************
The simplest way to get service started right away
would be to order our business class service above.
If that is not an option because of the higher
cost, or if your state is not listed or service is
not available at your address, use our residential
contact form. We are working on some options with
various carriers to get all of our residential
clients service at a similar cost that they have
been used to with us.
Our residential form is at:
»www.goibsdsl.com/np-res-contact.htm
************************************************

Please email tech support if you have any questions,
IBS Networks Tech Support:
mailto:support@goibsdsl.com]]> http://www.dslreports.com/forum/remark,632877 Sun, 25 Mar 2001 15:43:33 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,632032 anon : To Wikka & DMS1964,

Yeah, my feelings are about the same. IBS's customer service has always been lacking, and the way they seem to have crawled into a hole on this is leaving me with the gut feeling that I am going to be on my own with them. I guess I'll get going on my order from SpeakEasy (or maybe check out cable availability) and hope for the best.

It's going to be VERY tough going back to dialup in the interim - it's like having to trade your CORVette in for CHEVette!]]> http://www.dslreports.com/forum/remark,632032 Sun, 25 Mar 2001 11:34:24 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,631623 dms1964 : IBS now states that anyone picking up new service through them will get credit for any time remaining on their contacts. The main problem is that even in the best of times IBS's customer service left something to be desired. I'd imagine they are swamped right now and do not have the resources to handle this. I've signed up with Telocity but also filled out the form with IBS to see what comes of it. Not holding my breath though....]]> http://www.dslreports.com/forum/remark,631623 Sun, 25 Mar 2001 08:52:09 EDT Re: Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,631128 anon : I didn't even bother trying to call. I'm also waiting some word from them (I filled in that residential transfer form).
I also went ahead and ordered cable internet from StarPower just in case I'm left in the dark *really* soon.

What I'm really curious is about all the residential customers who pre-paid 12 months of service and IBS doesn't have a viable alternative for them. I remember the gruesome words of that contract, now they're the ones breaking it.

P.S. IBS does not operate on weekends from what I know.. so don't expect anything till Monday.]]> http://www.dslreports.com/forum/remark,631128 Sun, 25 Mar 2001 01:50:34 EDT Anybody heard anything final about IBS Networks? http://www.dslreports.com/forum/remark,630576 anon : I'm a residential SDSL subscriber to IBS Networks. I've checked their webpage (»www.goibsdsl.com ), and although there is info about alternatives for their business accounts, the only thing they have for residential is a form to fill out saying that they 'will respond as soon as they can.' There is no explicit verbage that they will be able to provide switchovers for their residential customers, nor conversely that they are going to leave us out in the cold. I really don't know what to do. I've found another ISP that I should be able to hook up with (SpeakEasy), but I'm a little hesitant to book an order until I hear definitively from my ISP about what they're going to be able to do (if anything...).

I've been ringing their phone off the hook, and there is absolutely noone there that will answer the phone. I wonder if anyone is even left there...

Any other IBS customers (or anyone else) out there that has heard anything?

Thanks for any info...

Another about-to-be-hobbled DSL user,

JCB]]> http://www.dslreports.com/forum/remark,630576 Sat, 24 Mar 2001 23:18:20 EDT