 GarageJoeU2 Rocks
join:2001-03-21
Scottsdale, AZ | Wake Up and smell the coffee!!!!! Okay people time to quit complaining and get on with you lives, just like us ex northpoint employee's are. Many of us are out of jobs but you see very few of us on this message board complaining about it. WHY???? Becuase we have known for some time that they way management ran the business was not cost effective. Long story short we knew just like anyone that is well informed to the northpoint situation all along knew. What did we all know? That NP was killing themselves with bad management. Piss poor operating skills and bad coordination between departments. BUT........ we as ex-employees understand that it was a job and that as much as it sucks complaining day after day wasnt going to do anyone any good. So my advice to all of you complaining about your situation....... go to another DSL company if possible if not I as a DSL Technician apologize for that unfortunate situation but there isnt anything you can do so...... go back to dial and just remember next time you get faster service to NOT take it for granted. WE THE PEOPLE control the future of telecommunications. If you are unsatisfied by the situation COMPLAIN TO THE PROPER AUTHORITIES. Only by doing that will WE THE PEOPLE be able to save CLEC'S and other non-monopoly sized company's. Take an active interest in the future and you take an interest in a freedom that most dont have.
Matthew
EX-DSL Technician for Northpoint, Qwest,Covad, and Rythms |
|
Anon | /me cheers and gives props to Joe.. |
|
|
|
| reply to GarageJoe
Very well said Joe. |
|
 VeestanEb "Nailar"
join:2000-09-15
Ashburn, VA | reply to GarageJoe
I applaud....... |
|
| reply to GarageJoe
Well said GarageJoe. However that still doesn't make up for the irresponsible shutdown of the network. It damaged my business considerably. From my point of view I don't think you have a right to take this type of attitude towards the former customers of NorthPoint and being an ex-employee certainly doesn't give you the license to do so either. No business has a right to take other business down with it. Apparently NP forgot to think about its customers before it sold its network taking a scorched earth policy.
As for going to another provider. That's easier said than done when your scrambling to find a new one. Internet Connect was supposed to take up the slack from Zyan in a partnership. Funny thing was that they required you to sign with them by the 6th. I got called on the 5th. I went back and fourth with the individual who said that IC was offering to hook my SDSL line back up. IC was offering a service for a price that wasn't worth it (148k up and down for $99 a month). I would gladly pay the $180 a month for the same type of service I was receiving from Zyan. (416k u&d with 30 IP addresses). The individual I was talking to told me that he would talk to his manager and get back to me. Unless they have the same amount of red tape to get to their managers as they do just to get the connection up he should have contacted me the same day or the next. I haven't heard from this guy since. Talk to his manager? Yea right, probably a line of crap to get me off the line so he can forget it and move on.
So don't tell me not to vent.
Jamie a.k.a BMaximus
EX-Zyan/NorthPoint Customer (fzucked over TWICE!) |
|
 DslLmiDsl It's A Way Of Life
join:2001-04-07
Valley Village, CA | reply to GarageJoe
Joe,
Who are you to talk for All us people? If people want to still bitch about it let them. What gives you the right to tell people what to do and think. Just because you lost your job. That is not a reason. You know that it was coming for a long time. And if you do not have a job now then that was your choice not to look. They messed up not there customers. So there customer have to right to do as they please!
--
We only live one life! So live it the right way with DSL! |
|
GarageJoeU2 Rocks
join:2001-03-21
Scottsdale, AZ | reply to GarageJoe
Well gentlemen I apologize if you feel I was being impersonal and unfeeling in my statement. I wont however apologize for the logic behind it. I would love to know what complaining in here to other people that are experiencing the same problems solves. ANYTHING? If you want help in knowing what you can do to move to another provider i would love to help anyone that asks. And as for you, Jaime, in running a business forgive me for saying this but that requires knowing the risks you take when you go with certain types of service. I believe as strongly as you do that NP did operate very poorly in coordination with ISP's to offer customers service after there demiss. But really I mean no one is free from blame for the problems they are going through. We ALL must accept blame. Otherwise your kidding yourselves if you think you are a total victim. Either you didnt do enough research or you blinded yourself to the possiblilites of them going bankrupt. That was my purpose for writing that statement. To give clearer understanding. I certainly am not telling you to stop bit**ing, go ahead if you want. I just dont see any good coming from it.
--
Matthew
Ex-Northpoint, Qwest, Covad OSP Network Technician |
|
| Lessons Learned. •The FCC has outlived it's usefulness.
It's inability to carry out it's own policies in the real world has made it the tool of whomever has the most money. As a result, no one is covering our backs anymore when dealing with communications services.
•No one is covering our backs.
The amount of personal research necessary to safely order a communications service to our homes has reached ridiculous levels. If we want stable internet service, we have to understand the providers business plan?! Oh, yeah. I forgot we also need AT LEAST one backup solution as well, to reduce the impact on our families/businesses when the business plan goes bad.
•Put your PUC's phone # on speed dial.
What happened in CA. was GREAT! Just way too late. Get to know your PUC. Talk to them about your concerns, and encourage your neighbors to do the same. Open their eyes BEFORE the ride ends. They work for YOU, and love flexing their muscle in front of Big Business. If we spent half as much time talking to them as we spend here bitchin' and swapping ping charts, we might get something done.
•Bandwidth Rocks! And I want mine back. 
High speed access positively impacted my family in many ways. It enhanced my business (web design) and my wife's business (travel agent). It drew my son away from the TV. It made ordinary, everyday issues easier to deal with as more relevant information was available NOW.
•If it sounds too good to be true, it must be SDSL.
Hmmm. Business Class service at residential rates. This is fiction. Even if it seems real for a little while. Does any other communications medium even infer this? There is always a line drawn between Critical and Recreational use.
I have learned, in the last few months, way more than I ever wanted to know about DSL. Maybe, just maybe I'll get lucky and be able to forget most of it, soon. |
|
| reply to BMaximus
Re: Wake Up and smell the coffee!!!!! NP's shutdown damaged your business? What are you doing using DSL for a business-critical connection?? DSL is not a reliable or guaranteed service. If your business relied on your internet connection to function, get a dedicated circuit. a $49 DSL line is not a "business solution".
Wolf
frmr DSL Engineer |
|
