As an EX-NP employee I can state for a fact that the reason they went under didnt have as much do with the price they offered as it did other factors. 1)Receiving funds from ISP's that went under hurt the outgoing cash flow a considerable amount with over 10 ISP's not fully meeting there cash obligations to NP and as well filing for bankruptcy. 2)Piss poor management of said funds they did have. Not funding the correct departments, and letting under qualified people be in management that had no business there (Are you finally getting the point Liz?) and 3) Poorly run departments. I know i just said this partially but i dont think most people out there understand how bad it was. Anyone that had DSL installed by NP can tell you (majority anyways) Scheduling was TERRIBLE. Paying technicians to go out and install a line that people had no idea that the technician was coming to install that day. One guy says one thing the other guys says another. Very frustrating. Then there are the computer technicians that dont know there butt from there heads. finally 4) THe ILECs as well werent helping matters when they dont install the line properly the first time. Sure there are times when weather conditions will affect the conditioning of the line. But really how often does that happen in a freak scenario before somebody from NP executives are going to ask OK, how often is this going to happen before we see a routine here. The ILECs are better off if the CLECs werent there. And any under handed business they can get away with i am sure is going on. To bad its easier to be heard here than by responsible executives in NP management.
And don`t forget the Instant NP Installation Rebate -$300.00,Instant NP 7100 CPE Rebate -$176.00..NP lost a lot of money by doing those...but they set up my 784SDSL 15,300` from the CO with + 95% of that speed 99.99% of the time. -- Netopia router with green lights :»www.satsujin.org »www.captured.com/weaponsfactory/quake3/ »www.akita-inu.com
A lot of that is probably true, but the point I think we're driving at is with all of the parties involved in getting a one home connected to the internet there sure is a lot of finger pointing in all directions when there are problems. There has to be a better way. I think we all need to remember that broadband as we all know it today is a fairly new technology. I think eventually there will be a "standard" to go by which will correct a lot of these type problems.
1) Overbilling by North Point's in-home installation contractors (250' CAT5 Cable - 6 hours labor my A$$) more like 50' CAT5 Cable and 1 Hour.
2) Free modem (well was not supposed to be after the $200 rebate.. but actually I made $200 since they never billed me for the modem + 6 months free service since ISP never billed me)
reply to dmendoza23 The only easy way to simplfy the process is to remove the CLECs from the process. Of course the process might be simplified, but getting service will become more difficult and your rates will go up.
Unfortunately when you involve several different parties you're going to get finger pointing.
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+ 6 months free service since ISP never billed me)