 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | reply to bmn
Re: to complain does not mean you are right said by bmn:
Because that tech support usage from the I-D-10-T users is being subsidized by the ubergeeks and other people who know what's going on.
You're correct in that regard. But from the ISP's perspective, tech support is a money pit. All the money they spend on tech support is written off as a business expense. They want to keep the amount of money they throw at it to a minimum. If one customer's actions is resulting in the ISP throwing more money at the tech support than that customer brings in, then indeed the ISP is losing money because of that customer. If the ISP dumps that customer, it does lose the revenue from that customer but its expenses decrease by more than the amount of revenue lost.
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