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DavidZC
join:2000-12-04
Knoxville, TN

DavidZC

Member

Knology router problem

I've already reported this and supposedly a ticket had been opened up a week ago and it looks like it's just getting worse.

»/quali ··· /1058317

penguin356
Premium Member
join:2001-02-01
Somewhere

penguin356

Premium Member

Have you noticed a speed decrease lately? My connection was really "laggy" last night.
DavidZC
join:2000-12-04
Knoxville, TN

DavidZC

Member

Mine has been nothing but laggy since I got it. I get speeds all over the place including some really high upload speeds. Check these out:

Back to tools page
DavidZC - Line status / Test History

Time (US east) Test Results.. Comment..
2003-05-08 18:12:47 Speed test (ec) 1842/219 kbps
2003-05-08 18:11:58 Speed test (la) 717/216 kbps
2003-05-08 18:11:03 Speed test (wc) 815/213 kbps
2003-05-08 18:09:29 Speed test (speedtest.knology.net) 1764/1210 kbps
2003-05-07 21:24:31 Line quality 5% loss latency 45.9ms View..
2003-05-07 19:52:52 Speed test (ec) 1182/209 kbps
2003-05-07 19:51:54 Speed test (la) 513/206 kbps
2003-05-07 19:50:50 Speed test (wc) 679/233 kbps
2003-05-07 19:49:02 Speed test (speedtest.knology.net) 1408/1818 kbps
2003-05-07 01:07:32 Speed test (speedtest.knology.net) 840/305 kbps
2003-05-06 22:20:26 Speed test (ec) 473/198 kbps
2003-05-06 22:18:51 Speed test (speedtest.knology.net) 768/1174 kbps
2003-05-05 21:35:17 Speed test (speedtest.knology.net) 1317/299 kbps
2003-05-05 01:30:28 Speed test (ec) 699/206 kbps
2003-05-05 01:27:59 Speed test (la) 377/208 kbps
2003-05-05 01:26:36 Speed test (wc) 321/217 kbps
2003-05-05 01:25:23 Speed test (speedtest.knology.net) 1196/128 kbps
2003-05-04 01:09:30 Speed test (speedtest.knology.net) 788/320 kbps
2003-05-02 21:36:58 Speed test (speedtest.knology.net) 1585/986 kbps
2003-05-02 21:31:43 Speed test (ec) 819/209 kbps
2003-05-02 17:51:12 Speed test (wc) 370/206 kbps
2003-04-29 22:50:02 Line quality 5% loss latency 54.3ms View..
2003-04-27 15:44:56 Line quality 0% loss latency 46.5ms View..
2003-04-21 23:15:59 Line quality ping tests cancelled View..
2003-02-22 23:05:29 Security Scan View results
2002-06-08 01:50:05 Security Scan View results
2002-06-05 23:31:16 Security Scan View results
2002-05-08 01:13:35 Security Scan View results
2001-12-21 18:46:47 Security Scan View results


penguin356
Premium Member
join:2001-02-01
Somewhere

penguin356 to DavidZC

Premium Member

to DavidZC
Hey Dave,

I just got of the phone with TS. She told me that West Point GA (Knology's HQ is under water). I found and reported two routers that are dropping packets like crazy. Look:

Pinging 24.214.0.34 with 32 bytes of data:

Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=29ms TTL=253
Request timed out.
Request timed out.
Reply from 24.214.0.34: bytes=32 time=32ms TTL=253
Reply from 24.214.0.34: bytes=32 time=30ms TTL=253
Reply from 24.214.0.34: bytes=32 time=30ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=36ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=25ms TTL=253
Reply from 24.214.0.34: bytes=32 time=29ms TTL=253
Reply from 24.214.0.34: bytes=32 time=27ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Request timed out.
Reply from 24.214.0.34: bytes=32 time=27ms TTL=253
Reply from 24.214.0.34: bytes=32 time=28ms TTL=253
Reply from 24.214.0.34: bytes=32 time=27ms TTL=253
Reply from 24.214.0.34: bytes=32 time=655ms TTL=253
Request timed out.
Reply from 24.214.0.34: bytes=32 time=28ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Reply from 24.214.0.34: bytes=32 time=25ms TTL=253
Reply from 24.214.0.34: bytes=32 time=25ms TTL=253
Reply from 24.214.0.34: bytes=32 time=26ms TTL=253
Request timed out.
Ping statistics for 24.214.0.34:

Packets: Sent = 30, Received = 25, Lost = 5 (16% loss),

Approximate round trip times in milli-seconds:

Minimum = 25ms, Maximum = 655ms, Average = 52ms

Pinging 24.214.0.70 with 32 bytes of data:

Reply from 24.214.0.70: bytes=32 time=607ms TTL=252
Reply from 24.214.0.70: bytes=32 time=34ms TTL=252
Reply from 24.214.0.70: bytes=32 time=33ms TTL=252
Request timed out.
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=33ms TTL=252
Reply from 24.214.0.70: bytes=32 time=30ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=30ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=30ms TTL=252
Reply from 24.214.0.70: bytes=32 time=29ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=36ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=34ms TTL=252
Reply from 24.214.0.70: bytes=32 time=30ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Request timed out.
Reply from 24.214.0.70: bytes=32 time=30ms TTL=252
Reply from 24.214.0.70: bytes=32 time=31ms TTL=252
Reply from 24.214.0.70: bytes=32 time=32ms TTL=252
Reply from 24.214.0.70: bytes=32 time=33ms TTL=252

Ping statistics for 24.214.0.70:

Packets: Sent = 30, Received = 28, Lost = 2 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 607ms, Average = 52ms

1st Col is hop number 2nd Col is packet loss

3 | 10 | 24.214.0.34 | atm1-0-1.Atla.GA.US.knology.net
4 | 10 | 24.214.0.70 | mlp1-0-0.Wspt.GA.US.knology.net
5 | 10 | 24.214.63.18| home.knology.net

Cop
Premium Member
join:2001-09-05
Auburn, AL

Cop

Premium Member

Yes, Our HQ was heavly damaged by the floor waters but we are trying as fast as possible to get every thing dried out and replaced. Please bare with us.

Scott
Knology Tech Support

flabbergasted
@knology.net

flabbergasted

Anon

nonsense. a flooded parking lot does not translate into flooded bandwidth. do computers freeze-up when it drops below freezing ?? routers are programmed to drop (or at least give lower priority to) icmp-type traffic (i.e., ping) and are not indicative a congested router or route. if your final destination (the ip address on your computer) has no packet loss yet you see packet loss at an upstream router on a traceroute initiated from outside your isp's network back to your computers ip address, that only indicates that the router gives low priority to icmp traffic.

penguin356
Premium Member
join:2001-02-01
Somewhere

penguin356 to DavidZC

Premium Member

to DavidZC
Things have gotten better. I have my speed back now. Not to sure about what happened. I sent several trace routes and ping captures to Tech Support. Somebody listened!!! I am VERY Happy again with Knology.

Cop
Premium Member
join:2001-09-05
Auburn, AL

Cop

Premium Member

good Very good to hear.