Thud
join:2000-04-04
Alpharetta, GA | Shoulda known... Telocity has NOT ordered lines This doesn't come as a huge surprise, but despite all those nice reassuring emails telling me that all the new lines were ordered back in late March, I called to check my status. They have NOT placed an order with another carrier for me yet, and they are "still working on locating another provider." I know that Covad and Bellsouth service my CO.
Oh yeah.... and my expected downtime will be "3 weeks." That's 3 weeks from today, and it appears that at any time in the future, it will be "3 weeks from that particular day." Also, the nice lady on the other end informed me that I used to be on Northpoint (oh really??), and that Northpoint has since gone out of business. Gee, that must be why I called their Northpoint Bankruptcy Hotline.
I might as well just go ahead and order DSL service from Bellsouth, they keep sending me junkmail about it. |
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 julex
join:2001-03-23
New Britain, CT | Good to freaking know. I just put an order with my local SNET (SBC) company! I can't believe I already wasted 1 week. Question though. If SDSL if located on 2-nd line(naturally), then there shouldn't be any problem with releasing loops and anything like that, right? |
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 Jake359
join:2001-01-01
Bradenton, FL | My experience with Telocity goes thus:
Checked their website. Did the online chat thing with a salesperson. He answered all my questions to my satisfaction. He calls me, sets up an order etc.
Next day I check with Rhythms, who DOES NOT service my CO.
So I call Telocity "who is your wholesale line provider for my area?" "Rhythms" "But Rhythms doesn't service my area" "Let me transfer you" BUSY SIGNAL
Call back...blah blah blah, transferred, DISCONNECTED
Call back, hold for 30 minutes, blah blah blah.."OK we've canceled your order"
"But why" I ask "was I told by the salesperson that I was good to go?"
"They would've discovered that (the lack of Rhythms service) when they went to provision your line."
And how long would I have waited for that? Thank the gods for this site, and my past experience, and that I decided to check up, or I would've waited a month for NOTHING
I am not happy with them.
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the opinions expressed are those of the author. your mileage may vary. the surgeon general has made no determination as to the health benefits of this post. |
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julex
join:2001-03-23
New Britain, CT | How (where) did you Chat online with them? Thnx. |
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Jake359
join:2001-01-01
Bradenton, FL | When I went to the website to check availability, there was a link to "chat live with a rep right now". A little window popped up and he was there, asking every two seconds if I was "ready to order yet"
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the opinions expressed are those of the author. your mileage may vary. the surgeon general has made no determination as to the health benefits of this post. |
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| reply to Thud
What is the number to call (Telocity) for info? I was told that I would be getting Rythms too, but I did the Rythms availability check and it shows I am not in their service area as well. |
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 vrettePremium
join:2000-07-22
Lombard, IL
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I just got off the phone with Telocity and they confirmed that my Northpoint IDSL line is being transferred to Rhythms. The order is in process and I should be back up in no longer than two weeks. I told the customer rep that was great and I'd be talking with her again in 6 to 9 months when Rhythms went belly up.  She said she had received an internal email yesterday assuring them that Rhythms was not going away any time soon. We'll see...
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Someday we'll all look back on this and plow into a parked car...
[text was edited by moderator] |
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vrettePremium
join:2000-07-22
Lombard, IL
| reply to AKSneaky
Duplicate post, browser problems, sorry...
[text was edited by author 2001-04-05 19:08:02] |
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| reply to Thud
Argh - Telocity Ok... I have yet to receive an email from Telocity regarding my "migration" so they get to hear my voice every few days when I call, checking on the status. I am told that I am being switched to Verizon - thing is, while Verizon does service my general area, according to their web site:
"We're sorry. Verizon Online DSL is not available on your telephone line Although DSL is available in your general area, Verizon Online DSL is not available on your
phone line at this time. If you'd like us to contact you when your phone line qualifies for Verizon Online DSL, click here to be placed on our e-mail and phone notification list. We will only contact you if Verizon Online DSL becomes available to you.
Note: In some cases, Verizon Online DSL may become available in an area, but not be available to your home due to technical limitations. The technology is improving, so if you are affected by this situation, we will keep your name on our list and notify you if Verizon Online DSL becomes available to you."
So I call telocity back, and a rather terse tech support person stated that Verizon is making exceptions (wow, they can override technological limitations for special circumstances? Yeah right) and they (Telocity) are waiting to hear back from Verizon to know whether Verizon can service me or not, and they'll know in 2 weeks.
2 weeks to find out??? So *I* call Verizon and a woman (who seemed very knowledgeable) took all my information (address, phone), and put me on hold while she went and checked some things. She came back a few minutes later and stated that due to my phone line, Verizon cannot service me at the moment AND, I am too far from the CO (they only run to 15,000 feet from the CO and I am almost 18,000 (IDSL only - blah) She started explaining that Northpoint often put in a separate line to override the analog phone line when the phone line wouldn't support the DSL service (? does this sound right? I'm not technologically ignorant, but I am not well versed on some of the specifics of phone line and dsl installation issues...)
So I called Telocity back and explained this to them, and they said that that seemed odd, since they had already placed my order! After going around in circles for about 5 minutes, (Me: "Does this mean I have been approved for migration or after the order is placed, do you have to wait for final confirmation from Verizon?" Telocity: "Your order has been placed but we have 22,000 people to migrate so it takes a while." Me: "I understand that, but I would like to know if YOU know yet for sure whether Verizon can service me." Telocity "They should be able to...") I then explain once again what Verizon told me and FINALLY the person said "We order the lines and then are notified if they can't be serviced." I can't believe how long it took to get a straight answer. I was then told I would be notified by email if I could not be serviced, and I explained that I had not yet received ONE email from Telocity. "You haven't?? Well here let me take your email address." So I gave them my email address for about the 10th time.
So I guess it's safe to assume that in a few weeks I'll get one of the "Gee we're sorry" emails from Telocity. Rhythms does not service my CO... Covad (who doesn't work w/Telocity) is my last option (I am one of about 3 households in my area that can't get cable modem access  No wireless access available yet either) Is there *any* chance that Verizon is wrong and they can service me? I guess I already know the answer to that Glad I didn't wait a few more weeks to find out... ironically, my line as of this morning was still running (I bet it won't be for long) and that for the past few weeks, my line as been running great, after spending over 2 months with no access (I'm a former PSN "oops we went bankrupt" customer who was switched to telocity and due to having IDSL, had to wait while they built the IDSL network) and another month trying to find out why my line would bomb out every 20 minutes and/or get such terrible packet loss I couldn't even keep a telnet window open. My line finally gets fixed and...grr..
I guess I should call DSLI (they can service me via Covad) and start the whole process over with them? Another irony: because of my line problems, I was going to transfer to DSLI via NP -I didn't because my line started working and DSLI cost $30 more a month.. if I had switched they could have probably just migrated me over to Covad. *Sigh*
Added a little later....
As a follow up to the above, I just thought...if Northpoint installed another line to get around the fact that my current phone line won't support DSL...(according to Verizon) why can't Verizon use that line? Because they don't support IDSL maybe?? I know this very well may be a stupid question, but I'm interested in the answer  (learning is good!)
[text was edited by author 2001-04-05 17:12:40]
[text was edited by author 2001-04-05 17:28:36] |
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vrettePremium
join:2000-07-22
Lombard, IL | reply to vrette
Re: Shoulda known... Telocity has NOT ordered lines Umm, Mr. Moderator, the Northpoint/Telocity help number is public record and easily located on Telocity's site (it's in all of their press releases about the Northpoint fiasco) so I don't understand why you edited my post. Take a look here »ir1.stockmaster.com/cgi-bin/pres···94.ihtml and here »ir1.stockmaster.com/cgi-bin/pres···42.ihtml if you don't believe me....
So how do I get some of them there neat stars under my name?
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Someday we'll all look back on this and plow into a parked car... |
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| zbrett - you get stars under your name if you reply to my post |
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vrettePremium
join:2000-07-22
Lombard, IL | "hell hath no fury like a woman scorned"... |
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| reply to Thud
Returning my Telocity High Velocity Gateway ...um, make that my Telocity Zero Velocity Gateway.
I remember the first email from Telocity a few days after being disconnected from Northpoint that said they had ordered new lines that should be ready in 3 weeks. Then a week later, another email that said they had just ordered a new line that should, again, be ready in 3 weeks. I guess the first one was just April fools (early). Well, maybe the second one is, too.
When I called the main number a few days ago they couldn't tell me anything about the new order and just transferred me to the special hotline, where I was on hold too long and gave up.
They said they ordered a line-share, and I know my line won't support that (I need SDSL). Even if I check status on Rhythm's site, I only qualify for 208k SDSL. You'd think they could at least get the basic pre-qualification done electronically. But I guess not.
I don't have much faith in them getting a working line to me anytime in the near future, if at all. Not that I really expect much different for $40/month. I'll probably try to cancel tomorrow.
On April 4, in the morning, I put an order in for a Speakeasy/Covad 384k SDSL line. By April 4, in the afternoon, I had a line install date of April 13. |
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Thud
join:2000-04-04
Alpharetta, GA | reply to Thud
Re: Shoulda known... Telocity has NOT ordered lines Well I've decided on my ultimatum... if my status is still in limbo when I call today after work (in other words, it'll still be "three weeks"), I'm going to immediately place an order with another ISP.
My 2 choices are Bellsouth, or Speakeasy/Covad. Speakeasy has more flexible packages but Bellsouth is only $40 a month. But I can trade in my old NP hardware to Covad and get their self-install kit. |
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Thud
join:2000-04-04
Alpharetta, GA | reply to Thud
OK I just called again. Turns out that my line has finally been ordered, and my new provider is Bellsouth. I was also told that it would be a "three week" wait, but this time the rep told me we're already 1 week into the process, so it would only be another couple weeks.
I feel better now! I'm just waiting on BellSouth at this point. Units in my apartment complex generally get 768/256 ADSL from Bellsouth-- I'm about 13000 feet from the CO. I'll sure miss my static IP, but being on dialup for the past week has convinced me that anything is better than dialup.
If in two weeks I'm back up and running on DSL, I'll post a big THANK YOU message on here for Telocity, because it means they will have delivered on their promise.
And to Telocity's credit, I've called their DSL hotline (the special Northpoint one) 3 times this week and always got right to a rep without having to wait on hold. |
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| reply to Thud
Can't I get consistent information from ANYONE? According to the Rhythms web site itself, as well as Telocity, I cannot be serviced by Rhythms. As stated in my previous post, Telocity tells me they are switching me to Verizon, but Verizon told me they cannot service my line! Covad can service me, so I assumed I would just have to start all over with them, (since Telocity does not have a relationship with Covad) so I call DSLi to request new DSL service, assuming it will be via Covad. Well the person at DSLi tells me that I can get DSL through Covad AND Rhythms - I told him that everywhere I check indicates that Rhythms can NOT provide me DSL service. He then says that yes they can service me and that if I go through Rhythms I can get 384/384?!? I am 18000 ft from the CO but he said that it's only 16000 if i go through Rhythms - I just checked here on DSL reports and indeed, it says that Rhythms services my CO but that I can only get IDSL (which has been the case everywhere I checked)
So what the.....??!!! If I can get Rhythms, why isn't Telocity switching my line to them, and why does the Rhythms web site indicate that they do not service me?! I don't want to pay for new equipment and setup fees through DSLi and then find out Telocity could have switched me to Rhythms.... And why am I suddenly not as far from the Co if I use Rhythms, according to DSLi? And why does the Rhythms web site tell me they do not service me, but they are listed for my CO on DSLreports (no distance estimate given though) and now are supposed to be able to give me something besides IDSL?? (I have never qualified anywhere for anything above IDSL)
WHO DO I BELIEVE??? Can anyone help? I am getting different stories every time I call someone different.
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Is xDSL becoming a four-letter word? |
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