Any Northpoint/Telocity user back up? in http://www.dslreports.com/forum/r686127 en Sun, 29 Nov 2009 14:28:29 EDT Sun, 29 Nov 2009 14:28:29 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,820441 netdoc41 : I can not even get telocity to return emails. I have sent them numerous ones asking about time, and installs. The last two said I will cancel my service if i do not get a response. The last e-mail said please cancel my service and let me know how to send the modem back. Still nothing. I call and they said that I would not get DSL for 90-120 days. So I had to break down and get Ameritech...yuck. If that ends up not working out very well I will be reallllllly pissed.]]> http://www.dslreports.com/forum/remark,820441 Thu, 10 May 2001 21:27:03 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,817796 vrette : I'm back up, on SBBD. Telocity dumped me and I had no other alternative... Buh-Bye Telocity. SBBD may not be the greatest broadband connection in the world, but I'm fairly confident that Sprint isn't going out of business anytime soon. The same can't be said for Rhythms and Covad...
--
Someday we'll all look back at this and plow into a parked car...]]> http://www.dslreports.com/forum/remark,817796 Thu, 10 May 2001 11:07:23 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,816839 anon : Actually, DSL is far from new technology. Im not trying to argue or anything, but DSL was actually an obsolete technology before they released it 5 years ago. The future will be with a tech similar to cable Modems, although i hope they work that out. But DSL aint the future, Gigapop is already in the works, and seatlle customers should be getting 100 MB Connections within the next two years... I wish atlanta would think like they do... oh well, 56K here i come. -Rexer]]> http://www.dslreports.com/forum/remark,816839 Thu, 10 May 2001 01:57:09 EDT Finally back up http://www.dslreports.com/forum/remark,805435 anon : After five weeks, and numerous phone calls, I'm back up. I can't believe the headache this was.

I called and got so many different answers, that when I heard 1.5 weeks ago that my DSL line was provisioned, and that all they needed to do was send me the modem, I thought "Yeah, right." Last Monday, I called again, and was told that they had sent it that day. I started to be hopeful. By Thursday, I was less hopeful. I called, got a tracking number, and was told that if I didn't get it when I got home from work to give them a call Friday and ask. I called Airborne Express Friday, and was told that there was "no such address" and that they were sending it back. Not the first time I've had this problem with Airborne Express. I called up Telocity, and told them to send me a new modem. The first person indicated that they "Couldn't possibly" send out the new modem without getting the returned one back. I asked to speak to a supervisor, and was hung up on. I called back and asked right away to speak to a supervisor. After waiting 15 minutes, I talked to this beligerant supervisor who finally, reluctantly, gave me the number for billing. Another 30 minutes on hold, and I told Billing that I had ordered Earthlink on the other phone line in the house (I ordered it 2.5 weeks after the Northpoint failure, and it was scheduled to be up tomorrow). Effectively, Telocity was in a race, I told them. The new modem arrived the next day. What do you know, Airborne Express COULD find my house.

Unfortunately, Northpoint had installed a very convienient jack under my desk. We have somebody installing new phone jacks around the house today, so I can access it from just about anywhere.

And, of course, I have faster downloads, but slower uploads. I wonder how this'll effect my gaming.]]> http://www.dslreports.com/forum/remark,805435 Mon, 07 May 2001 17:06:38 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,793862 Matt1970 : Well, after being down since 3-29-01, I am back up. This whole experience has been one clusterfuck after another. And it's not over yet. After being at the mercy of Verizon (they picked me up as last mile carrier) I finally got a line switch date of 4-25-01. When no called or emailed by the 27th I called Telocity and no one knew when the switch would be done. They just told me what I already knew...The switch should be done by the 25th. I was escalated to level 2 tech support....whhhooaaa. I was told someone would get back to me within 48hrs, if not I was to call back and give them my really important secret ticket #. Well as you can guess, nobody got back to me. So, when I came home on 5-2-01 ready to raise hell with tech support, I saw the Magical Telocity Gateway on my back porch! (ahhh...all is well in the world) I ran inside and proceeded to hook it up. after 3 attempts and 1hr of going to various jack in my house, I could not sync up with telocity. So once again I was back on hold with tech support. The technician said that i had to try all the jack in the house until I found one that synced. I informed him that I was standing outside with my gateway and the network box on the side of my house and i was plugged directly into my dsl line. This set him back a little, because their went his brush off. (try connecting to all the jacks in the house) So I was issued anther Golden Ticket..(ooompa, ooompa) Well, when I came home on the 3rd I had 2 green lights on the wonderbox and started to get happy again. I clicked on my browser and "The heavens opened up and God said..You shall have DSL, But it will be half the speed you had with NP" I went from 768/768 with NP to 300/82 with Verizon. So once again I have another Golden ticket and was told that if the speed doesn't increase in 72 hrs to call back. Cable access goes online here in June, So I will be switching over, but in the meantime I will continue calling Telocity and complaining, just because they have been worthless...SO LONG TELOCITY and VERIZON can KISS MY ASS!!!!!

Matt
[text was edited by author 2001-05-05 20:21:23]
]]> http://www.dslreports.com/forum/remark,793862 Fri, 04 May 2001 16:02:20 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,790314 GarageJoe : LOL Everyone I have to write this, you all are witty and funny as hell. I couldnt stop laughing reading this thread. I apologize to those without service, but I got to admit I admire the humor you find in your situation. (actually because there is little for us to do BUT laugh) We all know DSL is such a new technology that there we are the lab rats. I dont mind though and it seems like you all dont either. A tad bit frustrating sometimes but....... makes you appreciate what you got a bit more and take it less for granted hopefully. Again thanks for the laugh all, I hope to continue to be able to hear all of your witty comments in the yrs to come. (barring something happening to my DSL :) )
--
Matthew
Ex-Northpoint, Qwest, Covad OSP Network Technician]]> http://www.dslreports.com/forum/remark,790314 Thu, 03 May 2001 17:52:30 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,789258 anon : I've been down 5 weeks and counting. My line was supposed to be switched to PacBell 4/24, called Telocity 4/25 to see what was up, they showed the line had been switched, and I had to wait another week for the new modem. Yesterday (5/1) the modem arrived, hooked it up, no connection. Called Tech support, he had me do a bunch of stuff to test things, still no dice. He said he suspected PacBell hadn't really completed the switch yet and I have to wait another 72 hours. If it ever does come back up, I'll have to see what the speed is, but I suspect I'll be taking advantage of their 2 free months then switching to cable.]]> http://www.dslreports.com/forum/remark,789258 Thu, 03 May 2001 13:30:24 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,783360 Platy : Midwood, Brooklyn, New Yawk here......

I got an email on 4.11.01, from telocity saying that my "estimated reconnection date" would be 4.20.01, with verizon.

It's now 5.2.01, after at least 6 calls to telocity, no one knows when verizon will reconnect, nor when my "new" gateway will be shipped. Opt. Online is available about 2 blocks away, so it's literally going to be available here any day now.

Since telocity is now offering 2 free months, a $100 value, they should pay cablevision the $100 installation fee for me to get cable... :P

p.s. A few of the Telocity techs are very cool, i'm not blaming them.......thanx especially to SW.

p.p.s. Telocity took 11 days to reply to one email, and hasn't replied to one from 4.27.01 yet. ]]> http://www.dslreports.com/forum/remark,783360 Wed, 02 May 2001 00:56:23 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,780545 anon : DSL went down 4/20/2001 and at that time I had an estimated delivery date for your new DSL...4/24/01. Today it is 5/01/01 and I am still down, but I have received my new Telocity Gateway that I had no idea was coming or needed. Hopefully I will be up soon. Philadelphia Area.]]> http://www.dslreports.com/forum/remark,780545 Tue, 01 May 2001 13:13:30 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,780163 aliasrlz : PatientGuy,

>Whats the matter not enough noise or bridged taps for ya?

LOL!!!! thanks for the laugh, Of course they can use your old NP pair, A-tech is using my old one for their ADSL when I switched. ADSL does not HAVE TO BE shared, but can run on a separate pair; This is just not first choice.

goodluck,

Dee]]> http://www.dslreports.com/forum/remark,780163 Tue, 01 May 2001 11:27:05 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,779832 pmckay : Still down in Sheepshead Bay, Brooklyn, NY.

Verizon was here last week, and did SOMETHING to the DSL line, but I'll be damned if I can find out what they did. Verizon won't talk to me, and Telocity says they don't know what Verizon did.

I was hoping that any change was good, but that was right before Telocity said it could take 3 months before service is restored. I've had wonderful service from Telocity, it would be shame to leave... but 3 months is a long time...]]> http://www.dslreports.com/forum/remark,779832 Tue, 01 May 2001 09:37:57 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,777797 anon : I have the same issue in st louis. and now telocity says that no one will service my line, and they are going to cancel me. I've been waiting for months for telocity to hand me over to the next crappy carrier. However since no one will even touch my line, I'm screwed. I hate telocity. I hate dsl. btw telocity, that Direct PC discount offer SUCKS, because I'm a mac user, and your exclusivity will cause your demise. I await the bankruptcy of telocity. ]]> http://www.dslreports.com/forum/remark,777797 Mon, 30 Apr 2001 19:27:42 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,777611 anon : Jake I am in the same shape as you. A Hellocity customer with a NP line. I talked to QWEST as well I had to call ALOT to get an answer that I was satisfied with (even if it was a no answer). The answer I got is that since Qwest is considered the 'phone company' here, once they release the line to a third party it is hands off forever per FCC ruling. So they said I may be able to get another third party company to reprovision it, but they absolutly can't touch the line.

I am now waiting to see what cable is going to do over the next few days. @Home is available at the next block up but stops at the 8900 block and my house number is 9019. Am I just living wrong or what?!? Anyway they said they may open up new areas 1 May so I am crossing fingers and toes that I will have it available. I would sure like the static IP I ad with Telocity but the cable price is tempting.

AKSneaky
Arabian Knights, Virtual Flight Sim Squadron
»www.aksquad.com]]> http://www.dslreports.com/forum/remark,777611 Mon, 30 Apr 2001 18:33:22 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,776718 anon : I signed up for Telocity right before the Northpoint problem, but Rythms was out last week to hook me up. The tech reports line is ready, but I am still waiting for router/modem from Telocity.]]> http://www.dslreports.com/forum/remark,776718 Mon, 30 Apr 2001 15:03:37 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,727106 SparkChaser :
said by Jake359:
I have tried to explain that I have an unbundled loop, free of load coils and bridge taps, that NorthPoint had provisioned and conditioned for me. And my IDSL, while not as quick as I might like, worked flawlessly.


This is like group therapy. I think I'd go nuts without DSLReports and the feedback from everyone.

I'm like you. I have the new copper NP ran just for my circuit. They even had to dig to get it under the street. I'm looking at the green light on the modem getting sync signal from something. It's worked great for 10 months, never saw it go down.

My CO has 4 providers, I know at least Covad will do IDSL and say they have room. Just move the wires.

Ron]]> http://www.dslreports.com/forum/remark,727106 Tue, 17 Apr 2001 13:41:57 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,726452 Jake359 :
said by PatientGuy:
Why is it that the folks you talk to at the ISPs don't seem to know anything about Hot Cuts or pre conditioned lines?


I know. It's truly maddening. Qwest offers IDSL in my area, but can't provision it on my "existing" lines (I have 3 phone lines + the NorthPoint dedicated line). I have tried to explain that I have an unbundled loop, free of load coils and bridge taps, that NorthPoint had provisioned and conditioned for me. And my IDSL, while not as quick as I might like, worked flawlessly. Why they can't just remove that line from NorthPoint's DSLAM and connect it to one of theirs, I don't know. Qworst claims to "not have the 'expensive' equipment in the CO" that NorthPoint has. I have seen reported elsewhere that the Baby Bells just wait until the competition dries up before "upgrading" in certain areas, so they can charge what they want. It's maddening that NorthPoint could get the service going, it's still hot and showing green, but no one can get a hold of that line and plug it back into the network.

but I digress...
"Ride the Lies" seems more and more true every day.
--
the future is wireless...]]> http://www.dslreports.com/forum/remark,726452 Tue, 17 Apr 2001 10:27:12 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,724679 shakaboy : Hey Jake359,

Yes it is very frustrating. I raved about Telocity because they did what no one was able to do. And this is get me DSL in some fashion. Telocity has now terminated my account. I can not access my webmail or sign on to the member page anymore. If I send an email to my Telocity email address, I receive a delivery failure. I'll use their dialup until they shut that down. I'm considering Mesanetworks. In Longmont, we can receive AT&T digital cable (from the bad guys), but not cable modem access yet. Let me know if you receive any new information about DSL or if you try Mesanetworks, if they work out ok.]]> http://www.dslreports.com/forum/remark,724679 Mon, 16 Apr 2001 21:05:35 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,724648 PatientGuy : Why is it that the folks you talk to at the ISPs don't seem to know anything about Hot Cuts or pre conditioned lines? I tryed to tell Cavalier Telephone they could use my old Northpoint Line and they told me "Oh no, you can't use a data line for ADSL". Whats the matter not enough noise or bridged taps for ya?]]> http://www.dslreports.com/forum/remark,724648 Mon, 16 Apr 2001 20:56:30 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,723712 Jake359 : Hey Shaka!
I'm in Longmont too, on the short end of the DSL stick, as it were. No one seems to be able to do for me what XO and NorthPoint did, a lil' 144/144 IDSL line that still shows green! I tried 'splainin to Qwest that they could hot-cut the line, but they say no they can't. And I'm too far for IDSL. Sure, when they check my voice line! But, as I told them, I have an unbundled loop that NorthPoint provisioned and they could use it! Oh no we can't.

I hate them.

I want my DSL I want my DSL.

Mesa Networks says the tower on my end of town should be up by the end of the week! :)

But they say they're having problems with their other tower :(

I just can't win.
--
the future is wireless...]]> http://www.dslreports.com/forum/remark,723712 Mon, 16 Apr 2001 17:30:20 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,721688 shakaboy : Longmont, Colorado (North Denver Metro area)
The one thing I really liked about Telocity was that they provided me with DSL when everyone else said it wasn't possible. Granted it was only about 350kbs, but it was better than dialup. When Northpoint went under, I feared the worst and my fears came true. I was to be switched to Rhythms. However, a line test proved that I am too far from the CO. I tried Earthlink and they said the same thing. I understand that Rhythms & Earthlink use a different technology (line splitting). It's too bad Telocity can't find someone else to use Northpoint's line/jack for DSL. Also, if you are in the Longmont area, I do understand that some company www.mesanetworks.net is providing something similiar to Sprint Broadband. ]]> http://www.dslreports.com/forum/remark,721688 Mon, 16 Apr 2001 00:17:42 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,719620 kbayko : I have the feeling Telocity is just give us the run around. I have called them almost daily to check on the status of my line and get a different answer every time. I'm in an eastern suburb of Cleveland and should be getting service from Rythums. If I check my order status on-line it tells me there is no order in progress. Any one in the Cleveland area have any luck getting back up?]]> http://www.dslreports.com/forum/remark,719620 Sun, 15 Apr 2001 11:32:17 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,719470 anon : Telocity SDSL down since 3/29 in Cleveland. According to Telocity, a new line was ordered via RHYTHMS on 3/30. Haven't heard a word since. ]]> http://www.dslreports.com/forum/remark,719470 Sun, 15 Apr 2001 10:30:21 EDT Re: Pissed and frustrated http://www.dslreports.com/forum/remark,713897 Perihelion : Telocity Customer service had answers for me. Keep trying]]> http://www.dslreports.com/forum/remark,713897 Fri, 13 Apr 2001 18:38:30 EDT Pissed and frustrated http://www.dslreports.com/forum/remark,713655 anon : I am simply pissed with this 3 weeks things. They ask us to wait for three weeks and when you asks for updates. They have no clue as to what is happening. Doesnt make sense. This is not how business is done. ]]> http://www.dslreports.com/forum/remark,713655 Fri, 13 Apr 2001 17:35:02 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,713039 Perihelion : Thanks for the post. Certified is a solid idea.

Thanks again.]]> http://www.dslreports.com/forum/remark,713039 Fri, 13 Apr 2001 14:37:35 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,712716 Hardxx : hmmm,
well they say my line has been provisioned through rythms and should be switched next week with the same performance i was getting with northpoint.
If it is the same performance I am going to try to get out of my earthlink contract. I am only getting 408 k downloads and 108k uploads through earthlink/covad.
grrrrrrrrrrrrrrrrrrrrrr
telocity/northpoint was getting me 750 dl 700 upload woops wrong button pushed there]]> http://www.dslreports.com/forum/remark,712716 Fri, 13 Apr 2001 13:17:59 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,712709 Hardxx : grrr i cant delete this

[text was edited by author 2001-04-13 13:19:32]
]]> http://www.dslreports.com/forum/remark,712709 Fri, 13 Apr 2001 13:17:13 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,712681 amoiseyev : In response to Perihelion

As many of user posted in Telocity forum, most likely that Telocity has already forgotten your cancellation request and will continue to bill you instead of sending any return labels. If you want to cancel, send them sertified mail and start dispute the charges on your credit card.

Alex
[text was edited by author 2001-04-13 13:23:12]
]]> http://www.dslreports.com/forum/remark,712681 Fri, 13 Apr 2001 13:08:13 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,712596 Perihelion : Telocity was kind enough not to inform me that my line was going to PacBell. Surprise, I've had access for several days now via cable, easy install runs without a glitch.

Bigger surprise, PacBell didn't show or complete the installation yesterday, I wasn't told the type of service they were going to install but I'm guessing a line sharing service that I don't want. Go figure.

Next surprise. I emailed Telocity to cancel my line nearly a week ago and they are still trying to install it. Anybody wonder where all the money goes? I don't.

I called customer care and held for 5 mins to be told I'd have to go to billing. I was disconnected when the rep tried to transfer me.

I've been on hold for about 10mins now trying to cancel the line. zzzzzzzzzzzzzzzzzzzzzzzzz, uh oh a voice. It's saying I can leave a message for the billing department and they'll get back to me in two business days, more music now. zzzzzzzzzzzzzzzzzzzzzzzz, three more minutes and I got a person. Nice person who tells me it will take 1-2 weeks to ship me a return label so I can send them my Gateway. All together about 20 mins to get it canceled.

Oh and the cancelation will take nearly 2 days to process.

Any bets that PacBell tries to complete the transition, Telocity shows my service as active and I have to cancel again and/or get billed for the price of the gatway?? ]]> http://www.dslreports.com/forum/remark,712596 Fri, 13 Apr 2001 12:38:34 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,711227 anon : I too had IDSL through PSN. And then, telocity in february. However, my service went down as with everyone elses. (copper Rocket modem too) And yes, AT&T is in my area, but my area isnt ready yet. However, i must say i am glad that Telocity is switching my area to bellsouth for a carrier, because they dont do anything for IDSL, they were forced to add repeaters to my area... NO MORE IDSL!!! ive waited years for this. ADSL and a static IP... I cant wait to start up my Counter Strike Server... so far im in Final Loop qualification and should be getting my gateway soon. Ive heard a lot of qulams about the gateway. And as i have never used one, i must say it looks pretty cool. Supports USB, RJ45, and Parallel connections out of the same box (or so i understand.) Good luck to you Carrieg. -Devin]]> http://www.dslreports.com/forum/remark,711227 Fri, 13 Apr 2001 00:24:14 EDT No Offense but... http://www.dslreports.com/forum/remark,704995 anon : I hate you. ;)

Glad to see your a lucky one. Really I am glad for you.

Now if you have a CD-rom burner I have a few big downloads for you to get busy on....]]> http://www.dslreports.com/forum/remark,704995 Wed, 11 Apr 2001 16:31:04 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,704938 anon : Hey tech, do you happen to work for Telocity? Any chance you have some info? Is there a note of hostility in yer post? :)
[text was edited by author 2001-04-11 16:13:10]
]]> http://www.dslreports.com/forum/remark,704938 Wed, 11 Apr 2001 16:12:17 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,704931 anon : 144! eeeeww! Nope AT&T covers my area of Shade as well. No cable for me either..doh. I did hear, however, that Comcast was headed our way. May be the break we're lookin for!!
I was REALLY happy with Phoenix...such a bummer they went belly up.
I guess my outtage has alot to do with my having ADSL now..who knows..its hard to get a good answer.]]> http://www.dslreports.com/forum/remark,704931 Wed, 11 Apr 2001 16:10:44 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,704649 anon : There are a number of Customers who have northpoint as their line provider that have not gone down. While most customers have gone down and their circuit providers are being switched there are a number them at this moment who are still running fine for right now!]]> http://www.dslreports.com/forum/remark,704649 Wed, 11 Apr 2001 14:59:34 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,704560 anon : Actually there have been a number of customers who have started to be transferred over and Telocity has ordered new lines for a number of customers.]]> http://www.dslreports.com/forum/remark,704560 Wed, 11 Apr 2001 14:28:07 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,704473 carrieg2 : I started out with PSN - they went bankrupt :P and I was switched to Telocity. The "contraption" you have - that must be the Telocity gateway. This could be why my line is still up and yours isn't - I don't use the Gateway because I have IDSL (can't get anything else because i am too far from the CO - so I pay the same price for only 144/144, and some places charge *more* for IDSL). I still use the same Copper Rocket modem I received when my line was through NP/PSN. Telocity IDSL customers don't use the Gateway... it took them a while to get me back online after PSN died because they (Telocity) usually don't offer IDSL and they had to set up the network to support IDSL, and that took them until February. Perhaps (though I don't know why...) people with IDSL are still connected and others are not?? I'm curious about this too! As for offering SDSL...I know Verizon only supports ADSL right now (which was who they were going to switch you to) so probably that's why you couldn't get SDSL anymore.
As for getting the shaft, at least you aren't stuck with 144 ;) And I can't get cable! (courtesy of AT&T - now where have I heard *that* name before? ;) My area uses AT&T instead of Comcast (does all of Maple Shade use AT&T cable?) and AT&T cable doesn't offer broadband in this area :P)
--
Is xDSL becoming a four-letter word?]]> http://www.dslreports.com/forum/remark,704473 Wed, 11 Apr 2001 14:04:40 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,703986 anon : Heh, yep..nother "Shader" here. Actually, I was a PhoenixDSL customer (SDSL..784...$40 a month..nice!) Then Megapath bought Phoenix and they decided to not do residential service. They gave us up to Telocity and now here I am. Everything was ok until this NP thingy happened. I do, however, HATE the Telocity contraption that I have to use now. (With PhoenixDSL I was using a 3Com DSL modem..nice and small) Anyway, Telocity told me that I would be able to keep the same speed but might have to pay 50 a month. I was happy with that I suppose. BUT, from what I can gather, they don't offer SDSL?!? Who knows, I guess I got the big ol' shaft.
Oh, and what do you have? ADSL? Lemme know.. I would love to know how the hell you're still up and never went down if you were a NorthPoint Cust.
Thanks Carrie!]]> http://www.dslreports.com/forum/remark,703986 Wed, 11 Apr 2001 11:51:51 EDT Of course Verizon has issues! http://www.dslreports.com/forum/remark,702861 anon : Of course Verizon has an issue! is what I said when Megapath told me they did not get my Rythms circuit up. They now need to reuse my Northpoint line. But... that will take 14 days! Now I see Rythms is desperate for a buyer. Hope this will not have to happen again if Rythms goes under. Also, Jeers to Megapath for charging for dialup over 70 hours! Good luck!]]> http://www.dslreports.com/forum/remark,702861 Wed, 11 Apr 2001 00:55:33 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,701606 carrieg2 : Another "shader" ;) Nope, not down... and you're with Telocity too? IDSL or something else? (I assume IDSL but you could be in an area that's just enough closer to the CO to get better speeds) I remember some weeks ago (around St. Patty's Day) Telocity was working with Northpoint to get my line working right (it would just bomb out all the time) then one night I was totally down, I called once again to find out what was going on and later that night *bing*! I got a call from Telocity tech support saying they fixed the problem and the line has been fine since (I *know* if I keep saying my line is ok it will die - my line is horrible! my line is horrible! ;) ) Almost as if they had switched me to another provider then! I know that isn't possible (NP was threatening to charge ISPs $1000 is they started switching people) but it's just...strange... that the line suddenly got fixed and it's still up when other people in my area are down?
--
Is xDSL becoming a four-letter word?]]> http://www.dslreports.com/forum/remark,701606 Tue, 10 Apr 2001 19:52:58 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,700230 anon : Hey Carrie!!

You're not down?!? Wow, thats weird...I've been down for a couple weeks now...Im also in Maple Shade, NJ
[text was edited by author 2001-04-10 14:12:53]
]]> http://www.dslreports.com/forum/remark,700230 Tue, 10 Apr 2001 14:09:33 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,700080 Kablemodem : Rhythms didn't show on Friday. MegaPath advised me today that Rhythms changed the appointment to this Thursday, but there was no explanation why. Hopefully they will show up this time.]]> http://www.dslreports.com/forum/remark,700080 Tue, 10 Apr 2001 13:21:57 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,699979 anon : Not only can I not get information on my change from Northpoint..

But in order to get another DSL provider:

- I have to cancel my Telocity and have them remove their crap
- Telocity can't find my account because when they originally setup my account, some fat chick with ranch-dressing-laden fingers missed a number in my phone (9-digit instead of 10-digit) so I have to have my account recreated, before I can cancel my account
- In order to recreate my account, I have to have my old account information

Anybody else feel sand in their Vasoline???

]]> http://www.dslreports.com/forum/remark,699979 Tue, 10 Apr 2001 12:38:51 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,699586 mlevines : I had the same situation.... Out of no where I came up Friday afternoon, and was up until Sunday. I called Telocity for some answers and the Tech support was clueless.... I was told my the circuit was not changed yet from Northpoint to Rhythms and that they had no idea how I was up or did they know when I will be cut over.

I have had it with DSL. It my time for Starband since cable modem and ADSL is not available in Bridgewater NJ.]]> http://www.dslreports.com/forum/remark,699586 Tue, 10 Apr 2001 10:21:11 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,699552 anon : Service went down March 29th and they tried to schedule me with a new line but I'd no longer have my 384K line, it would be 144k. Not only that but my cost goes from $60 to $99!!!! So glad that I called for @home service the day DSL was cut.
I'm waiting for Telocity to put in a new line for 384K soon. Hope it comes through.]]> http://www.dslreports.com/forum/remark,699552 Tue, 10 Apr 2001 10:08:51 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,699473 anon : Still down in Park Slope, Brooklyn...Northpoint / Telocity...I am wondering how they plan on contacting me to tell me when it is working...I havent received one communication of any sort from either Northpoint or Telocity...You'd think there would be an email / phone call letter etc...Such horrible customer service...And the page which "offers" free dialup accts till it gets resolved doesnt have any way to find a local access # on it:

»home.telocity.com/pages/dialup.asp

ARRRGHA!!! ]]> http://www.dslreports.com/forum/remark,699473 Tue, 10 Apr 2001 09:38:08 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,698204 anon : Nothing down here in Tampa bay area. I am getting used to this external, and the Extra money that I have buys a lot of beer.]]> http://www.dslreports.com/forum/remark,698204 Mon, 09 Apr 2001 22:58:12 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,696307 anon : We just received our Router this week, and XO Comm. Said it should be up and running within the next two weeks.

Chicago, Illinois]]> http://www.dslreports.com/forum/remark,696307 Mon, 09 Apr 2001 14:47:37 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,696055 anon : Monday, April 9: PacBell came out and conditioned my line on 4/5/01. Another tech is supposed to be here today to test it, and another tech is supposed to be out on Wednesday to do (I assume) the final install and test.

I'm happy that progress is apparently occurring, but I must say that the process seems awful cumbersome and expensive for the providers. No wonder many of them are experiencing financial difficulty.

April 9: Update #1: No one showed up. After speaking with PacBell and Telocity, it seems that (contrary to what I was told) no one will show up. Telocity, according to PacBell, ordered all lines of former NP customers switched on a "self install" basis. So, according to PacBell, I now have a live DSL line that Telocity is supposed to activate on April 11. Telocity Customer Service confirmed that service is supposed to be up tomorrow. We'll see.
[text was edited by author 2001-04-10 14:00:00]

Wednesday, April 11, 5 p.m.: Update #2: Not up, so I called Telocity customer service. After a 30 second wait, a rep comes on, listens to my story, and agrees I should be up. Says he will investigate and call back in a few minutes. After 15 minutes, he does call back. Says PacBell has not yet sent a "line completion notification" to Telocity, so they don't have all they need to get me back up ("the necessary fields are not populated"). I tell him I'll call PacBell and try to get them to do this--he says its a great idea. So, I'll call tomorrow.

Once this report is sent, he tells me they will send a new "router" and I will be up. Once again....we'll see.

[text was edited by author 2001-04-12 00:48:28]

Thursday, April 12: Update #3: Called PacBell this morning. They were nice, but said if Telocity needs this information, they can just call and get it, no big deal. The PacBell rep said to call Telocity and have them do the work because "that's what you're paying them for." So I called Telocity at 10:15 am. A pleasant rep tried to help but really had no info. She said she would "escalate" my inquiry, and I would hear back within the hour from a supervisor. By 4:30pm, I had no response, so I called again. Telocity could not tell me why I had not heard back, but this rep told me they need the data from PacBell to configure my new gateway before they send it to me. He thought that process would 2-4 days after they received the data. So I said PacBell has the data, my circuit is in, why don't you call them and get the info instead of sitting back and waiting for it. He could not give me any response, but said he would again "escalate" my inquiry, and I should hear from someone shortly. Right.

Observation: The ball is now entirely in Telocity's court, and how fast the service goes back up is now entirely within their control. I don't have the sense that they are pushing the process very aggressively, so if you want your service, you better call them.


[text was edited by author 2001-04-12 20:44:25]

Friday, April 13, 5:15 p.m.: Update #4: Despite two "escalations" I have yet to receive any communication of any type from Telocity, so I called them yet again. This time, I am told that Telocity still has not received a line completion report from PacBell. When I ask them how long they are going to wait, they cannot tell me. When I tell them of my conversation with PacBell [#3 above] and ask them to call, they refuse. I am now told that seven business days from the 4/11 line delivery date I will receive a fully configured modem and my service will be restored.

The ball remains in Telocity's court, and still seems to me that, contrary to their 3/29 email, they are not doing everything they can to expedite this service transition. PacBell was done on 4/5, and because Telocity refuses to make a 5 minute call, I get to wait roughly another 2 weeks.

I wonder how many other customers of this Internet Service Provider are getting this kind of service experience. If they got enough temporary help in, it seems to me that this kind of workload spike could be overcome rather rapidly.

[text was edited by author 2001-04-13 20:47:57]

Wednesday, April 18, 1:40 p.m.: Update #5:Telocity now says that they in fact had a line completion report from PacBell on 4/11, and that my modem should have shipped by now. I politely observe that every time I talk with them, I am told something different. The tech says that they have a lot of new people and that fact probably accounts for the varying responses. She checks on the status, tells me my new modem shipped today and that I should have it within 48 hours. Once again, we'll see.

[text was edited by author 2001-04-18 16:44:23]
]]> http://www.dslreports.com/forum/remark,696055 Mon, 09 Apr 2001 13:35:21 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,695913 anon : In Westchester NY. I was back up on 4/5 after being down from 3/28. I am now back down since Sunday 4/8. I called Telocity and they told me it was a "fluke" that I had service this weekend. I was informed that they have scheduled for Rythems to be new circuit provider but have not heard back yet. Previously, I was told that it would be Verizon. No answers available and still standing by three week time frame.

Back to waiting...
]]> http://www.dslreports.com/forum/remark,695913 Mon, 09 Apr 2001 12:54:33 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,691600 anon : Still down in IL west suburbs as of March 22. No word from Telocity. Talked to a friend today who has Northpoint from InternetConnect and says he has not gone down in months, still up--it says Northpoint on the jack. I cannot figure this out. Heard Telocity is converting our circuits to Rhythms, don't they read the f&*$ing WSJ???. I guess I will go through this again in 8 weeks when RHTM execs parachute, their net goes dark and COVD is the only one left... ]]> http://www.dslreports.com/forum/remark,691600 Sun, 08 Apr 2001 02:42:23 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,690937 anon : Still down in brooklyn. I wonder how I could have been up and connected at all, if it wasn't supposed to stay on.]]> http://www.dslreports.com/forum/remark,690937 Sat, 07 Apr 2001 22:56:10 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,688850 carrieg2 : My Telocity/NP line hasn't gone down yet in Maple Shade NJ (every time I write something to that effect, I expect the connection to suddenly die!)

[text was edited by author 2001-04-07 12:43:40]
]]> http://www.dslreports.com/forum/remark,688850 Sat, 07 Apr 2001 12:42:15 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,687399 fhmiller5 : My Megapath/Northpoint connection in Dobbs Ferry has not gone down yet.

Fred]]> http://www.dslreports.com/forum/remark,687399 Sat, 07 Apr 2001 00:20:27 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,687382 anon : Well what do you know!!! After reading this I found that we are back up!

SDSL 416K!

Telocity, Brooklyn NY...

Man telocity gets a bad rap, at least I've only got excellent service, lots of bandwidth and routing is great. There were some promptly fixed hiccups.... and not only that they are upgrading the newsservers and are much improved.

Hmm... back down, who even knows how long I was up. But make no mistake I was up. (different computer, no modem!) Maybe I should cycle my modem... even though I was up and the power had never gone off.


Telocity gateway
UP

Internet connection
UP

Telocity connection
DOWN ]]> http://www.dslreports.com/forum/remark,687382 Sat, 07 Apr 2001 00:16:38 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,687303 Kablemodem : Rythms was supposed to do the inside wiring today, but no one showed up. Maybe next week.]]> http://www.dslreports.com/forum/remark,687303 Sat, 07 Apr 2001 00:01:36 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686359 anon : My service is UP. Thanks for the info. I'm in Westchester county NY too.]]> http://www.dslreports.com/forum/remark,686359 Fri, 06 Apr 2001 20:04:02 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686348 laarrry : I was reading the message boards before about the northern NJ Telocity customers that were reconnected without notification from Telocity. I restarted the modem and its live again. I live in southern Westchester county, about 12 miles north of Yankee Stadium. Good luck after you all try to restart your modems !]]> http://www.dslreports.com/forum/remark,686348 Fri, 06 Apr 2001 20:01:17 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686338 anon : its up in NYC after 2 weeks down time.
]]> http://www.dslreports.com/forum/remark,686338 Fri, 06 Apr 2001 19:59:31 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686279 achaudhary : Yes. I have NorthPoint/Telocity service, which was disconnected 1-2 weeks ago. I was informed that I'd be reconnected in 3 weeks or so. What a pleasant surprise to turn on my PC today and see the taskbar icon turn green. I'm writing this with my Verizon(??? no clue who the new CLEC is)/Telocity service. I was only down for, oh, 10 days or less. Good for me, cause there was no flat-rate dial-up offered in my area by Telocity either. Guess I can cancel that 60-day for $1 EarthLink trial I'd been using :).

BTW, I'm located in Westchester County, NY.]]> http://www.dslreports.com/forum/remark,686279 Fri, 06 Apr 2001 19:44:37 EDT Re: Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686261 MRkelso : Still DEAD in Northern NJ TEaneck Area and not a word from telocity.
AT&T offered me service for 89.95 a month and 450 for a new modem on my existing line.]]> http://www.dslreports.com/forum/remark,686261 Fri, 06 Apr 2001 19:40:06 EDT Any Northpoint/Telocity user back up? http://www.dslreports.com/forum/remark,686127 mll : ???? ? Is there anyone who has been re-connected? ????
Note: I am now up in Palo Alto CA.

Previous contents -- 03/20/01 est.

. 1) No one is back up again after being disconnected except those who may have switched BEFORE the outage.

. 2) Telocity is saying that their users should be up in 3+1 weeks, but no one has an order number or has gotten a contact with the successor DSL provider, e.g. PacBell.

. 3) The 3+1 week window should expire about April 20-th

Let us use the Message count as the number of people who are up again, if any, and start another thread for those who are up after switching to another ISP.

==================================
04/20/01 -- Update --,

I'm up in Palo Alto with PacBell as the shared line, and a Telocity modem EXACTLY on Telocity time, but with some phone calls to check status and to remind them that the Line was properly setup. and my phone jack has not been properly moved yet.

1) It looks as though a few people are starting to be connected again.

2) It looks as though some people are getting bad info from Telocity and being encurraged to shift to PacBell directly or the Sattelite system.

The transition is not easy, but at least for some of us we are starting to be re-connected,

ADVICE: If telocity does not get back to you when you expect contact them. and it may be that the new DSL vender can't/won't give you DSL access even though NorthPoint was able to do it.
[text was edited by author 2001-04-20 17:45:30]
]]> http://www.dslreports.com/forum/remark,686127 Fri, 06 Apr 2001 19:07:19 EDT