Pac-Bell a Bit Clueless
Two weeks ago I signed up for Sprint X4 ION (I live in LA). A Pac-Bell tech came out today (faster than I thought) to make sure my line was compatible. His name was Aaron and he was terrific. He didn't badmouth ION and was interested in what the service provided. I told him I was switching because of the speed (my DSL gets me about 400K) and the fact my roommate wants his computer hooked up for high-speed access.
Being a smart employee, Aaron started telling me that Pac-Bell might be able to provide me with what I needed. I was interested since all of the complaints about ION phone quality have me thinking about canceling my order. Aaron places a call to the DSL sales department and I expain my situation to the woman and let her know I'm willing to stay with Pac-Bell if the price is right.
She proceeds to tell me my options are DSL enchanced ($20 MORE a month than I'm paying now to hook up a second computer with no speed increase) or DSL business ($179 a month for 1.5 MB). She then rattles off all the fees that add up to $800! One fee is $50 for Pac-Bell to come out and check my line for DSL-readiness. Since I'm already on DSL I ask why that's necessary and get the `it's policy'' routine.
I tell the woman that Sprint is charging $149 for phone and DSL and her response: ``All I can say is that we've been around longer.'' I tell her that if Sprint folds Pac-Bell will still be there so I'd rather pay them later than sooner but hopefully not at all.
You would think that Pac-Bell, faced with a customer who wouldn't switch if he could be satisfied, does NOTHING to encourage them to stay. I just hope ION works out to give them a run for their money.
actions · 2001-Apr-12 9:05 pm · (locked)
PacBell is too big to worry about any competition. I can't wait until everyone gets smart and makes them scramble!
When my PacBell 'loop checker' Earl came out to test the line he said that PacBell could offer the same service and couldn't understand why I would want to change companies. He insisted that std PacBell DSL would offer the same speeds at $49.00 a month. After explaining to him to him that my tests speeds were 7.9 mbs and PacBell limits users to 1.5 mbs with a line filter, and the fact that my neighbor is a PacBell tech like him, he agreed that I was right and that I would have to sign up for buisness rates that were outrageous.
actions · 2001-Apr-13 1:05 am · (locked)
|reply to Anon |
When I told the Pacbell representative what Sprint ION speed was, and the cost, she stopped trying to sell me PacBell DSL, and I think she wants to get ION now.
I looked at Pacbell DSL service. You can only get better speeds if you order Business DSL, and its WAY over priced, in comparison to ION.
actions · 2001-Apr-13 5:40 pm · (locked)
·Time Warner Cable
Isn't PacBell's fastest, most overpriced DSL product still limited to 384k up, compared to ION's 1MB? Seems like a total no-brainer even if you never used the voice lines or long distance service it comes with.
If only sprint could get into PB's Pronto gateways....
actions · 2001-Apr-17 4:13 am · (locked)