Comcast of ATLANTA, SHAMEFUL!!!!! in Comcast HSI

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 11 Sep 2003 00:04:39 EDT

anon : WOW!! I'm so happy i found all the other pissed off comcast Atlanta Users. I HAVE HAD PROBLEMS FOR OVER 1 YEAR!!! it just stops working for weeks on end every month or two..

My linksys router just crushes the cable modem when connected.. no clue what the problem, support is THE DUMBEST GROUP OF TRAINED MONKEYS ON THE BLOCK!!!

bmicon@hotmail.com if anyone is organizing a storming of comcast atlanta headquarters

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 05 Aug 2003 10:38:48 EDT

robin22 : I actually have gotten a response today from Comcast!

Here it is - and it is NOT BAD AT ALL:

Dear Robin,

Thank you for writing to Comcast.

In regards to the email that you have sent to us, I apologize for any inconvenience this has caused you. I have reviewed your account and do note that during the first month of service, there was difficulty in maintaining a stable connection. Due to this, I have issued your account a full credit of $42.95. You will see this credit post to your next monthly billing statement. Please be aware that we do not ship modems. If a replacement modem is needed, you can either schedule a service call or go to a local payment center. Your account billing has been changed to reflect the purchased modem.

Thank you again for contacting Comcast.

Olivia M
Comcast Online Customer Support Center

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 21:17:02 EDT

Holyearth : Lucky you. Packet loss 4 me...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert www.google.com

Tracing route to www.google.com [216.239.57.99]
over a maximum of 30 hops:

1 * 23 ms 11 ms 10.238.136.1
2 11 ms 10 ms 8 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 24 ms 9 ms 26 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 22 ms 10 ms 11 ms 12.124.58.41
5 11 ms 54 ms 10 ms gbr5-p80.attga.ip.att.net [12.123.21.74]
6 14 ms 12 ms 10 ms tbr1-p013501.attga.ip.att.net [12.122.12.21]
7 10 ms 12 ms 14 ms ggr1-p360.attga.ip.att.net [12.123.20.249]
8 13 ms 11 ms 13 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
9 * 13 ms 21 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
10 33 ms 11 ms 12 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
11 67 ms 65 ms 66 ms dcr1-loopback.SantaClara.cw.net [208.172.146.99]

12 101 ms 66 ms 66 ms bhr1-pos-0-0.SantaClarasc5.cw.net [208.172.156.7
4]
13 86 ms 68 ms 68 ms csr21-ve242.SantaClarasc4.cw.net [216.34.3.18]
14 97 ms * 84 ms google-exodus.exodus.net [64.41.147.62]
15 79 ms 71 ms 68 ms 216.239.49.2
16 69 ms 80 ms 65 ms 216.239.57.99

Trace complete.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 20:00:14 EDT

ki1o :

said by robin22 :
If you want to organize a group, I would be happy to tell my story - but I do not feel that I need to take a lead in this right now.

Right now I don't have any problems, so I have nothing to complain about. Hopefully I won't have any more problems with my internet connection, but this is Atlanta so it's only a matter of time before something else happens city wide with our internet connection.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 13:42:24 EDT

robin22 : I prefer NOT to go to the media just yet... I am kind of a private person - not interested in the media spotlight unless it is absolutely necessary (or if I am part of a verified group). I already wrote two letters to the Comcast home office with no reply - some as long as two months ago.

I e-mailed the Comcast crew last week - so I will wait for this week for a reply.

I did e-mail the Fulton County Commissioners this weekend about my situation. I will wait to see what their response is to the situation.

If you want to organize a group, I would be happy to tell my story - but I do not feel that I need to take a lead in this right now. I already have spent 70+ hours on this issue, and I have some resolution (I have a system that works). It would be worth it for the principle of the matter - and perhaps - but it is a long shot - in terms of money, but in terms of my limited time availability - I don't have the time right now.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 13:20:13 EDT

ki1o : I would give the email a couple of more days since it is currently the weekend and management probably isn't at work. If you don't hear back from management in a couple of days, try contacting one of the local news channels like 2, 5, or 11 and let them know what you had to go through. Users like palar1 and greg30808 are currently having problems with Comcast, and every Atlanta user on this site who has posted in this forum has had horrible experiences with Comcast too, like me ki1o , Holyearth , Iron Chef , Kett2000 , and toasterhead1 . So if you did contact the local news, 7 different users on this site could tell the media about their problems too, so you wouldn't be the only one with a story.

Also, another thing you can do is write a letter to the Comcast home office and tell them about what you went through.
--
Boycott The RIAA
[text was edited by author 2003-08-03 13:22:30]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 12:08:46 EDT

JTRockville : robin22 , I hope this is the end of your grief.

If you lived here, in Montgomery County Maryland, an experience that could earn you $1000.
MCMD 28-02 makes its first impact

Our recent legislation was dubbed a Broadband Bill Of Rights by BBR columnist Karl Bode.

I suggest you send a copy of our legislation to the Fulton County Commissioners.
28-02, Cable Communications - Amendments

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 10:40:05 EDT

robin22 : Here is my saga with Comcast in ATLANTA. I just e-mailed the FULTON county commission. I tried the e-mail addresses in the message above, with NO reply... so I think they are not even looking at their mailboxes. I will be also filing with the BBB...

Finally, after over 3 months, and over 70 hours of my time – including taking off work for 4 days waiting for technicians who did not show, I think I may have a reliable high-speed Internet service. All that is left is for me to get proper credit for returning a flaky modem. I ended up buying my own modem for $99.95 with a $50 rebate – I want credit for the 4 months I have paid to rent the flaky modem ($12). I hope that does not get screwed up – as the rest of my experience has been.

I will attempt to explain my scenario – but I did not document everything from the beginning as I should have – as noted above. I have some of it documented, the rest of it I am reconstructing. I understand COMCAST has access to customer files – if they do, my file should verify at least most of these recollections. This does not detail each conversation I had with their technicians – some more helpful than others – I have probably spent some 50 hours either on hold or speaking to someone from Comcast trying to resolve my situation. I also have written several letters – to COMCAST’s regular mailing address and to the online e-mail address about this issue, with only an automated response from the online mailbox – and that was days after I sent the online message.

I signed up for Comcast Internet and Basic Cable service, to start on 4/4/2003 at my address. My special deal was SUPPOSED to be 19.95 internet for 3 months (I think I ended up with only 2 months at that – the bills were so screwed up I cannot be sure) and $9.95 cable for 3 months.

After I got the service, I had to reconnect the modem a few times from my router to the computer to reestablish my internet connection. I was not sure if my router or Comcast was causing the problem. I did not call on this since I was successful in doing this.

About one week after I got my internet service (approximately 4/11/03), I could not get my internet service to reset using the above procedure. I then called Comcast, and after several hours on hold, found out that my account had been incorrectly disconnected due to incorrect data entry when entering in my payment for installation. It took me about 10 hours of my time to reestablish my connection. To do this took phone calls both to the 866 number and to the local Comcast service.

After that, my service went out at least 2 times per day. At first, when I could not rest my modem based on disconnecting the router, I called Comcast service on the 866 number. Several technicians suggested I need a different modem. Based on their suggestions I scheduled a technician to replace my modem.

[At first, each outage would take me about 15-20 minutes of my time to debug (if not more). After I discovered I could just power the modem off and on (without changing the wiring to my router/computer and rebooting both my computer and router), downtime was just a few minutes for each incident. Over the course of 4 months, I have probably spent about 30 hours of my time power cycling my modem (since sometimes the problems were not the modem but latency) and reentering stuff on the internet.]

I waited four times for a technician to come and replace the modem from 8-11 AM – in each case staying around much later in the hopes that the non-existent technician would show up and actually replace the modem. A detailing of the non-visits is below:

On April 16th, the technicians showed up, but said they were working on the lines and thought that was the problem. They could not install my modem since the lines were down. They said they would be back after they finished with the lines, but never came back.

Since the modem still was not reliable, I then rescheduled another visit for April 23rd. The technician called and said they were testing the lines and would be over in an hour after the lines were tested. The technician never showed up. I wrote a letter of complaint to Comcast. I escalated the complaint to them. However, all I could do was to reschedule another appointment. I was successfully in getting credit for a month of service, based on my 25 hours+ that I had already spent trying to resolve COMCAST problems. However, I was billed the full rate for cable and internet service for the month of June – and I did not want to spend any more time to get that credit, so I never really got much of a credit… and it took me hours just to get the one month of credit – and I got that only because I could not just get the promotional rates for the month of May – due to the disconnect and reconnect – that alone took 3 hours for me to resolve).

I then rescheduled for April 30th. This time I did not get a call from the technician – and the technician did not show up. I rescheduled for the next day. Again, no technician.

By now, I had figured it out – if I TOUCHED the RCA DCM235 modem, it would need to be powered off and on. (Apparently there is a KNOWN problem with the power cable to these modems – it is poorly designed). Also, the modem occasionally would need to be powered off and on even if I did not touch it. Since it was intermittent, and I talked to Comcast 866 line and it seemed that the only way for me to get a correctly working modem from Comcast was to wait for a technician to come – and I had no more vacation days to take off – I decided to live with resetting the modem several times a week, which was very annoying, but doable.

Recently, my RCA modem was getting worse. I was resetting my modem about 2 times an hour. I tried, about 5 times or more, to see if Comcast could mail me a new rental modem, and then mail Comcast the broken modem back, since I could not schedule a technician (NOR WAS I WILLING OR ABLE TO TAKE ANOTHER DAY OFF OF WORK – SINCE I HAD ALREADY TAKEN 4 DAYS OFF). However, I was unsuccessful in arranging for this. I then spoke to a technician who said I could mail back the rental modem after I installed my own modem. So I bought a new modem.

On 7/31, when I tried to install my new Linksys modem, the first person who I reached on the 866 line, said I could not install my own modem on the cable in Atlanta until I returned the Comcast modem – after putting me on hold for almost 10 minutes to “check it out.” This would take over a week, since I cannot make it to the Comcast offices (which are at least 20 minutes from my location) during non-working hours. I also spoke to her supervisor, who said this was so. I posted this onto DSLREPORTS and the response from someone in the forum was to call support again, since this did not make any sense. So I did, and in 5 minutes, a GREAT technical support person, had me up and running with the new modem.

Since I put in my new modem, my service has been rock solid! Obviously, this was the problem. Had Comcast replaced the modem on April 16th LIKE THEY WERE SUPPOSED TO DO, I would have not had any more connection problems – and would have saved 50 to 60 hours of MY TIME.

I have had the latency that you all mention above - especially in the first 3 months of service, and I have posted on this before in another thread...

I think COMCAST NEEDS TO fix its customer service process – billing, technical support, customer no-service, EVERYTHING!!!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 03:24:27 EDT

ki1o : Thanks to a user on this site, she gave me a link to a web site. Scroll down to the bottom of the screen until you see MEET THE OPERATOR, their you will see the names of different people at management in Atlanta. If you want to email them, Comcast email addresses are in the forum of FirstName_LastName@cable.comcast.com. So if you wanted to email Bill Connors, VP, Atlanta region you would type Bill_Connors@cable.comcast.com Email one of the names on that web page and let them know about the problems with your connection.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 01:38:55 EDT

ecross : Well, below are some of my logs for the last week in Seattle Washington, >>>> not atlanta , dont feel to bad. These look worse.

Me pinging my default gateway:
Pinging 67.160.80.129 with 32 bytes of data:

Request timed out.
Reply from 67.160.80.129: bytes=32 time=739ms TTL=254
Reply from 67.160.80.129: bytes=32 time=408ms TTL=254
Reply from 67.160.80.129: bytes=32 time=814ms TTL=254
Reply from 67.160.80.129: bytes=32 time=875ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=471ms TTL=254
Reply from 67.160.80.129: bytes=32 time=914ms TTL=254
Reply from 67.160.80.129: bytes=32 time=913ms TTL=254
Reply from 67.160.80.129: bytes=32 time=972ms TTL=254
Request timed out.
Request timed out.
Reply from 67.160.80.129: bytes=32 time=863ms TTL=254
Reply from 67.160.80.129: bytes=32 time=843ms TTL=254
Reply from 67.160.80.129: bytes=32 time=915ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=912ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=874ms TTL=254
Reply from 67.160.80.129: bytes=32 time=792ms TTL=254
Reply from 67.160.80.129: bytes=32 time=919ms TTL=254
Reply from 67.160.80.129: bytes=32 time=1028ms TTL=254
Reply from 67.160.80.129: bytes=32 time=452ms TTL=254
Reply from 67.160.80.129: bytes=32 time=939ms TTL=254
Reply from 67.160.80.129: bytes=32 time=898ms TTL=254
Reply from 67.160.80.129: bytes=32 time=472ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=900ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=1049ms TTL=254

Ping statistics for 67.160.80.129:
Packets: Sent = 30, Received = 22, Lost = 8 (26% loss),
Approximate round trip times in milli-seconds:
Minimum = 408ms, Maximum = 1049ms, Average = 816ms

Another one:

Pinging 67.160.80.129 with 32 bytes of data:

Reply from 67.160.80.129: bytes=32 time=507ms TTL=254
Reply from 67.160.80.129: bytes=32 time=480ms TTL=254
Reply from 67.160.80.129: bytes=32 time=456ms TTL=254
Reply from 67.160.80.129: bytes=32 time=456ms TTL=254
Reply from 67.160.80.129: bytes=32 time=527ms TTL=254
Reply from 67.160.80.129: bytes=32 time=978ms TTL=254
Reply from 67.160.80.129: bytes=32 time=1094ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=539ms TTL=254
Reply from 67.160.80.129: bytes=32 time=634ms TTL=254
Request timed out.
Request timed out.
Reply from 67.160.80.129: bytes=32 time=1070ms TTL=254
Reply from 67.160.80.129: bytes=32 time=1343ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=923ms TTL=254
Request timed out.
Request timed out.
Reply from 67.160.80.129: bytes=32 time=683ms TTL=254
Reply from 67.160.80.129: bytes=32 time=1078ms TTL=254
Request timed out.
Reply from 67.160.80.129: bytes=32 time=951ms TTL=254
Reply from 67.160.80.129: bytes=32 time=962ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 67.160.80.129: bytes=32 time=1138ms TTL=254
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 67.160.80.129:
Packets: Sent = 30, Received = 17, Lost = 13 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 456ms, Maximum = 1343ms, Average = 812ms

A traceroute to google:

Tracing route to google.com [216.239.53.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 1451 ms * 1083 ms 12.244.82.97
3 1227 ms * * 12.244.0.13
4 1227 ms 883 ms 923 ms 12.244.72.22
5 968 ms * * gbr2-p20.st6wa.ip.att.net [12.123.44.150]
6 1160 ms * 1697 ms gbr4-p80.st6wa.ip.att.net [12.122.5.169]
7 * * * Request timed out.
8 * 958 ms * att-gw.sea.cw.net [192.205.32.250]
9 893 ms 992 ms * acr1-so-6-0-0.Seattle.cw.net [208.172.83.186]
10 * * 1111 ms dcr2-loopback.SantaClara.cw.net [208.172.146.100
]
11 1169 ms 1113 ms * bhr2-pos-0-0.SantaClarasc3.cw.net [208.172.156.2
14]
12 * 870 ms 940 ms csr1-ve240.SantaClarasc3.cw.net [216.33.153.197]

13 1072 ms 914 ms * google-exodus.exodus.net [64.68.64.210]
14 1032 ms * 880 ms 216.239.48.126
15 921 ms * 846 ms 216.239.48.242
16 915 ms 950 ms * www.google.com [216.239.53.100]
17 853 ms * 836 ms www.google.com [216.239.53.100]

another google.com:

Tracing route to google.com [216.239.51.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * 1324 ms 576 ms 12.244.82.97
3 911 ms 1017 ms * 12.244.64.65
4 * * 1372 ms 12.244.72.18
5 942 ms 854 ms 956 ms gbr2-p60.st6wa.ip.att.net [12.123.44.118]
6 467 ms 950 ms 484 ms gbr3-p80.st6wa.ip.att.net [12.122.5.165]
7 1127 ms * 1093 ms ggr1-p360.st6wa.ip.att.net [12.123.44.129]
8 950 ms 827 ms 576 ms att-gw.sea.cw.net [192.205.32.202]
9 940 ms 597 ms 1432 ms bpr2-ge-6-3-0.SeattleSwitchDesign.cw.net [208.17
3.48.202]
10 480 ms 963 ms 896 ms acr2-so-6-0-0.Seattle.cw.net [208.172.81.186]
11 991 ms 1057 ms * dcr2-loopback.Washington.cw.net [206.24.226.100]

12 * 1216 ms 637 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238.16
6]
13 1023 ms 1445 ms 1116 ms csr11-ve240.Sterling2dc3.cw.net [216.109.66.82]

14 1606 ms 1223 ms * 218-google-exodusdc.exodus.net [216.109.88.218]

15 1094 ms 1016 ms * 216.239.48.195
16 * * * Request timed out.
17 * * * Request timed out.
18 1314 ms * 905 ms www.google.com [216.239.51.100]

A tech came out to my house the other day claiming they fixed it the previous night, and i wasn't able to tell whether it was working better yet because it only happens randomly for a few minutes or a few hours.

Anyways.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 01:29:43 EDT

toasterhead1 : Thanks Ki1o I think this one was just me, its better... for the time being =)) I still have not changed the status of bbb report to resolved till they split the node or rewire my neighborhood...every tech that comes to my house (probably 8+ a year...comcast cannot be making money off me) says that they have more trouble in my neighborhood then in any other because of a combination of old wiring and overloaded nodes

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 03 Aug 2003 01:15:36 EDT

ki1o : I wasn't on the net much tonight, but according to the monitoring service, I wasn't having any problems. I'll keep an eye on my connection and if I see any problems, I will let you know.
--
Boycott The RIAA
[text was edited by author 2003-08-03 01:21:43]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sat, 02 Aug 2003 21:53:03 EDT

toasterhead1 : Im having troubles in atlanta again, this is just plain rediculous, ive seen pay toiletes operate a more repsectable buisness then this, here is my trace:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 1ms 1ms 0% 36 / 36 1ms / 1ms
* Unknown Host * 10.238.252.1 2 9ms 16ms 2% 35 / 36 9ms / 91ms
c-66-56-66-2.atl.client2.attbi.com 66.56.66.2 3 11ms 12ms 8% 33 / 36 8ms / 53ms
c-66-56-23-46.atl.client2.attbi.com 66.56.23.46 4 11ms 13ms 0% 36 / 36 9ms / 74ms
* Unknown Host * 12.124.58.41 5 12ms 19ms 0% 36 / 36 10ms / 123ms
gbr6-p80.attga.ip.att.net 12.123.21.78 6 12ms 100% 0 / 35
tbr2-p013601.attga.ip.att.net 12.122.12.45 7 11ms 100% 0 / 35
ggr1-p380.attga.ip.att.net 12.122.12.50 8 11ms 100% 0 / 35
att-gw.atl.cw.net 192.205.32.126 9 12ms 18ms 19% 28 / 35 11ms / 71ms
agr3-loopback.Atlanta.cw.net 208.172.66.103 10 11ms 16ms 8% 32 / 35 11ms / 65ms
dcr1-so-0-2-0.Atlanta.cw.net 208.172.75.9 11 22ms 19ms 5% 33 / 35 11ms / 66ms
dcr2-loopback.Washington.cw.net 206.24.226.100 12 131ms 32ms 5% 33 / 35 24ms / 131ms
bhr1-pos-10-0.Sterling1dc2.cw.net 206.24.238.166 13 67ms 32ms 5% 33 / 35 26ms / 70ms
csr12-ve240.Sterling2dc3.cw.net 216.109.66.83 14 39ms 49ms 2% 34 / 35 26ms / 263ms
* Unknown Host * 216.109.84.166 15 27ms 34ms 2% 34 / 35 26ms / 68ms
vl32.bas1-m.dcn.yahoo.com 216.109.120.150 16 27ms 30ms 5% 33 / 35 26ms / 57ms
w17.www.dcn.yahoo.com 216.109.125.70 17 30ms 34ms 2% 34 / 35 25ms / 68ms

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sat, 02 Aug 2003 21:47:47 EDT

anon : Well, I guess I agree, but I think there doing the best tehy can. I meen, I get 125 channels plus all the intrenot stations too.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 31 Jul 2003 07:56:58 EDT

Way1 : Hi all,

I'm another comcast customer that isn't quite happy with the service. It seems in exchange for raising my rate from 50 to 58 dollars, comcast has provided plenty of outages and periods of severe packet loss.

I've been thinking of switching to bellsouth fast access dsl, which is only 45 a month. My only hesitation is that I had dsl before cable and it was horrible. (At the time bellsouth wouldn't install in my area, but covad did... and it was worse then my dial-up).

Another factor is that I'm 20,000 feet from the co. The tech at bellsouth said that shouldn't be a problem since they install repeaters along the line.

Any comments or suggestions on if this is a wise choice or if I am setting myself up for a major headache.....

thanks,

--way

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 11 Jul 2003 01:20:15 EDT

ki1o : OK, the time is 1am and I got off the phone with tech support about 10 minutes ago, and the were the same stupid script readers I've been talking to this past month. I just finished leaving a message with Robin. Hopefully she will call me back tomorrow. I might take miketavares advice and call the State Attorney Generals Office if this problem isn't fixed soon.

If all you Atlanta users could do something for me and goto The Better Business Bureau website and file a complaint with Comcast. It will take less than 5 minutes and you can make the complaint at anytime during the night or day. Let them know about the problems we have been having for the past month, let them know how horrible tech support is, and provide a link to this post. Also, in one of my previous posts in this forum I have contact numbers to your county cable complaints. If you all can contact them and file a complaint too, I would appreciate it. Making those 2 complaints should take less than 10 minutes. If I am the only one that complains to Comcast, nothing will probably get done, but if all you Atlanta users complain, than Comcast will know that there are a lot of pissed off users out their who have this problem and it might make Comcast fix this problem faster.

PLEASE PEOPLE COMPLAIN. LET YOUR VOICES BE HEARD
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 10 Jul 2003 14:51:40 EDT

JTRockville : Will you consider "choice of broadband" to be an important feature in your next choice of locations?

If you want to stick with cable, Wide Open West (WOW), Knology, and Starpower are overbuilders. You could check what locations they service.

Also, there are a few areas with municipal systems, for example: Click! in Tacoma WA.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 10 Jul 2003 14:07:10 EDT

Holyearth : Two more months and I'm out. I expect to move. :-)

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 10 Jul 2003 14:05:07 EDT

ki1o :

said by JTRockville :
ki1o , I don't mind if you share the pics with Robin.

btw, I'm absolutely convinced your equipment is performing flawlessly.

Thanks, but if I showed this to Robin or anyone else who worked at Comcast, I am willing to bet it would confuse them. Tonight I might call tech support again, I'll have to see how I feel, and if I have enough blood pressure medication to keep my blood pressure from shooting through the roof possibly giving me a heart attack when I call the idiot techs. Even though a supervisor admitted their was a problem the last time I called, and I got a $10 credit out of her, I am willing to bet that if I call back tonight, they will know nothing about a problem being looked at (or they won't even bother to check) and their most famous line will come out, "we need to send a tech out."
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 10 Jul 2003 11:56:37 EDT

JTRockville : I wanted to join the ping party last night too, so I asked ki1o if I could ping his head-end. He didn't mind at all, and even offered his own IP.

Thanks ki1o !

Here's what his head-end looks like:

Pings to his IP are remarkably similar:

ki1o , I don't mind if you share the pics with Robin.

btw, I'm absolutely convinced your equipment is performing flawlessly.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 22:44:35 EDT

ki1o : I made a post in the "official" Comcast forums at forums.comcast.net under Connections then Atlanta Users Please Read

For the past month people in Atlanta have been having a ping problem between the hours of 7pm-2am or 10pm-1am. For the past month I have been in contact with the script readers, oops I mean tech support, corporate, the BBB and the Dekalb County Franchise Authority. So far, nothing seems to have been done to fix this problem. Please visit this public forum where other Atlanta users have posted about this high ping problem too »Comcast of ATLANTA, SHAMEFUL!!!!!

Please visit that link I just posted and post something in the forums too. You can post anonymously or you can register for free and post. My username is ki1o on that site and I have posted phone numbers to your local franchise authority and links to the Better Business Bureau to complain about Comcast. Only complain if you called tech support and they read this famous line from their script "it's not our problem, we need to send a tech to your house." Here is a tracert to www.google.com. Now I know that the so called tech don't consider anything under 200 a problem, but for the past month pings have fluctuated between 100-500 and when I talked to corporate, they did admit their was a problem but so far it seems like nothing has been done to fix it.

C:\>tracert www.google.com

Tracing route to www.google.com [216.239.51.99]
over a maximum of 30 hops:

1 11 ms 10 ms 10 ms 10.238.232.1
2 10 ms 31 ms <10 ms c-66-56-66-238.atl.client2.attbi.com [66.56.66.2
38]
3 20 ms 10 ms 10 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 10 ms 10 ms 10 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 120 ms 130 ms 120 ms 12.124.58.41
6 131 ms 130 ms 140 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
7 120 ms 120 ms 131 ms tbr2-p013601.attga.ip.att.net [12.122.12.45]
8 140 ms 140 ms 131 ms ggr1-p370.attga.ip.att.net [12.123.20.253]
9 130 ms 151 ms 140 ms att-gw.atl.cw.net [192.205.32.126]
10 120 ms 120 ms 120 ms agr4-loopback.Atlanta.cw.net [208.172.66.104]
11 121 ms 130 ms 120 ms dcr2-so-1-3-0.Atlanta.cw.net [208.172.75.157]
12 130 ms 141 ms 130 ms dcr2-loopback.Washington.cw.net [206.24.226.100]

13 130 ms 141 ms 140 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238.16
6]
14 130 ms 151 ms 130 ms csr11-ve241.Sterling2dc3.cw.net [216.109.66.90]

15 131 ms 140 ms 170 ms 218-google-exodusdc.exodus.net [216.109.88.218]

16 131 ms 140 ms 140 ms 216.239.48.195
17 120 ms 120 ms 120 ms 216.239.47.126
18 131 ms 130 ms 130 ms 216.239.47.102
19 130 ms 140 ms 140 ms 216.239.51.99

Trace complete.

I've never posted in this forum before, so I don't know if Comcast likes to censor peoples posts or not. If my post some how dissapears, I guess I will know why.

[text was edited by author 2003-07-10 03:18:22]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 21:32:43 EDT

Holyearth : Our old friend is back! OUCH!!!!!!!

See, it's not a shmapacity problem.

C:\Documents and Settings\>tracert atl.speakeasy.net

Tracing route to atl.speakeasy.net [216.27.175.2]
over a maximum of 30 hops:

1 12 ms 15 ms 10 ms 10.238.136.1
2 10 ms 11 ms 34 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 105 ms 101 ms 129 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
4 103 ms 94 ms 92 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]

Granted it's not bad this second; I have a feeling it will get worse...
[text was edited by author 2003-07-09 21:32:56]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 13:42:12 EDT

ki1o :

said by cyrus1977 :
After speaking to Comcast I was able to find out that there was a capacity issue in the area and it was resolved last night so we should now see improvement.

Who gave you that information? Was it a regular ~~script reader~~ tech or was this person a supervisor or manager at Comcast?

Well I guess tonight we will have to wait and see if we have any problems. At around 8pm - 10pm is when the ping problem usually starts. We should all place bets to see who thinks the ping problem will be better tonight and who thinks it will be the same. Who ever looses has to donate tool points to the winner :)
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 12:13:01 EDT

aadic :

said by IanJKorman :
Probably all the techs are northerners. I guess you should just be happy the worst thing they are doing is messing up your HSI. I wouldn't get them any angrier or they just might burn your city to the ground for a second time.

HaHa what a jerk. So everybody in the north is out to get the south, what a ......

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 10:55:47 EDT

Holyearth : Who did you speak to, tech support?

Welcome to DSLreports, by the way, cyrus.

I don't know, a capacity issue? Sounds like baloney because this problem has surfaced at its worst many times between 7-9 PM! 7-9 PM is not by any means peak time. So, the network does better from 1-6 PM which by my standards is busier than 7-9 PM...
[text was edited by author 2003-07-09 10:55:58]

[text was edited by author 2003-07-09 10:56:21]

[text was edited by author 2003-07-09 10:56:40]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 09 Jul 2003 10:45:01 EDT

cyrus1977 : After speaking to Comcast I was able to find out that there was a capacity issue in the area and it was resolved last night so we should now see improvement.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 19:08:07 EDT

miketavares : Having been someone that has experienced the wrath of useless techs/managers/executives at AT&TBI/Comcrap with a similar problem (mine was a problem with a router in Chicago that went on for the better part of 7 months before AT&TBI and then Comcrap even acknowledged there was a problem (according to them I was the only one having problems). The whole history of the problem has been very well documented in these fourms, the only thing I found effective to get these idiots off their lazy, fat incompetent butts was my State Attorney Generals office. It is absolutely amazing how fast they acknowledged and then fixed the problem after the AG's office called them and nicely asked them to explain why I had a record that was 700+ pages long documenting everything I went through to get the problem fixed, and absoultely nothing was done to address(or acknowledge there might be a problem). The AG's office gave them 1 week to get the problem resolved and it was Resolved within that time frame. Comcast is not afraid of the BBB or any other authority that does NOT have the legal authority to make there life difficult.
--
"In Nukes we trust" Copyright 2003 by miketavares

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 17:44:24 EDT

ki1o :

said by ewr6785 :
Why shouldn't I let Comcast send a tech to my house tomorrow? I would have guessed that having a tech come by would lead them to conclude the problem isn't at my end, and improve the chances of resolving it. Any downside other than wasted time?

Holyearth could tell you a lot of stories about times he had techs come to his house. Also, do you rent a modem or own a modem? Sometimes Comcast will blame the problem on your modem even if it is fine. If you own your modem, don't let Comcast replace it, but if you rent one, than let them replace it if they want to. Also, show the tech this forum so he will know that other users in Atlanta are having the same problem and so he will know what the problem is. When the tech comes during the day, the pings will be fine so their will be nothing for him to look at.

said by ewr6785 :
BTW, I seem to get good speed in the mornings over the last few days.

In the morning the pings are fine. Currently at around 8pm is when the problem starts and it lasts until 1-2am. Usually the pings are fine on Friday night and Saturday night for some reason.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 17:32:27 EDT

JTRockville : I think you have to take at least one truck roll if you want to proceed down the other complaint avenues.

If you don't, Comcast can accuse you of refusing access to the location, and claim that's why they are unable to resolve your problem.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 17:29:52 EDT

ewr6785 :

said by ki1o :
DO NOT LET A TECH COME TO YOUR HOUSE. THEIR IS NOTHING WRONG WITH YOUR CONNECTION

Why shouldn't I let Comcast send a tech to my house tomorrow? I would have guessed that having a tech come by would lead them to conclude the problem isn't at my end, and improve the chances of resolving it. Any downside other than wasted time?

BTW, I seem to get good speed in the mornings over the last few days.

And thanks to all for the help and welcome.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 17:29:52 EDT

JTRockville :

said by ki1o :
You will probably have to call her a lot and leave a whole lot of messages before she will return your call.

A fellow Comcast Forum member described the behavior necessary to get a return phone call, in testimony before the MCMD County Council, as "bordering on harassment".

I think it was his TV debut.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 16:38:52 EDT

ki1o : The time on my digital cable converter boxes are about 1-2 minutes off. Every once and awhile Comcast will push the correct time to the boxes and the the exact time will be on the boxes for about a week or two. I don't think switching your cable boxes is going to do any good. I have 2 boxes and both of those boxes have the same time on it, even after unplugging it, and plugging it back in.

When you called tech support to report the time being off on your converters, the ~~script readers~~ techs probably asked you to unplug your box and plug it back in. Since that didn't work, they looked on their outage board and saw nothing about the time being off, so when that happens the script that the techs read tell them to send a tech to the customers home. Internet techs are the exact same way.

You can try calling Robin who works with Customer Advocacy at 770-559-2413 and tell her what's going on. You will probably have to call her a lot and leave a whole lot of messages before she will return your call. You can also complain to the places I mentioned in my previous posts. For me, the time being off 1 or 2 minutes isn't worth complaining about. If we actually had real techs that would actually solve the problem, then I would call, but arguing with a stupid script reader who probably can't even hook up a cable box to their own TV, tell me that the problem is on my end, it's just not worth it.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 12:06:56 EDT

anon : Not just the internet services, but TV services also! I've just been through the service grinder trying to resolve what I thought was a simple issue about the time being off on the converters. Granted, it ain't the end of the world, but it is a PITA when you set reminders or use the interactive portion on the set and miss the beginning of the shows because the cable company cannot figure out a way to set the time properly on their converters. (and no, turning them off does NOT reset the time!) So, they were going to send a tech to replace the converter boxes between 8-11:00 yesterday. At 11:45 I call to see where they are. I am promised a call back shortly. At 12:30 I call back. A very nice customer service person actually tries to get me an answer, but fails due to the same lack of communication I get as a customer. I am told I will get a call back in 5 minutes. At 1:30 I call again, and another very nice customer service rep again tries to get me an answer and again fails. Again, I am told I will get a call, and again, I wait until 3:30 and call them back. This customer service rep tells me they are still trying to resolve the problem and they will call me. Gee, it must really be hard to track down someone who can answer a question there!!! At 4:45 I get a call and am told the service rep was in an auto accident and the manager left to go to the hospital without letting anyone know that these calls needed to be followed up on. A-HEM. Maybe, but if so, perhaps that manager should go back to contingency 101 school. If true, I am sorry for the tech, but there is no excuse for the manager not implementing an emergency procedure that notifies people of the issue! So, they reset the appointment to 8:00-11:00 this morning.

DAY 2: At 8:10 I get a call saying they are NOT coming out because changing out the converter boxes will not fix the issue with the time. I explain that this is only one of two issues I have. Two issues??? We only show one. ARGH! It is also implied that my problem is petty and am told "over 1000 people have the same time on their converters" as if that makes it right. When did being wrong MANY TIMES make it right? So, they decide they can get to me between 11:00-2:00. It is 12:00 and I haven't heard anything else, but I wouldn't bet a nickel on them actually showing up and FIXING anything! Let me be 1 minute late with what I am supposed to do, and they are all over it...but they can screw with your time for days!

ADD to that the issue with the slow internet, and I am SERIOUSLY wondering why I am giving these A$$e$ $100 a month!!!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 05:45:51 EDT

Chosen9 : Google tracert as of 5:39 this morning:

Tracing route to www.google.com [216.239.53.99]
over a maximum of 30 hops:

1 12 ms 8 ms 7 ms 10.238.64.1
2 10 ms 10 ms 9 ms c-66-56-66-65.atl.client2.attbi.com [66.56.66.65
]
3 10 ms 10 ms 9 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
4 10 ms 9 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
5 11 ms 11 ms 11 ms 12.118.184.41
6 11 ms 11 ms 18 ms gbr2-p70.attga.ip.att.net [12.123.21.6]
7 12 ms 12 ms 11 ms tbr2-p013602.attga.ip.att.net [12.122.12.37]
8 11 ms 12 ms 12 ms ggr1-p370.attga.ip.att.net [12.123.20.253]
9 11 ms 12 ms 12 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
10 12 ms 11 ms 12 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
11 17 ms 15 ms 11 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
12 66 ms 68 ms 67 ms dcr2-loopback.SantaClara.cw.net [208.172.146.100
]
13 68 ms 68 ms 68 ms bhr2-pos-0-0.SantaClarasc3.cw.net [208.172.156.2
14]
14 67 ms 67 ms 68 ms csr1-ve240.SantaClarasc3.cw.net [216.33.153.197]

15 68 ms 68 ms 67 ms google-exodus.exodus.net [64.68.64.210]
16 69 ms 69 ms 66 ms 216.239.48.126
17 68 ms 67 ms 68 ms 216.239.48.242
18 67 ms 69 ms 67 ms 216.239.53.99

Trace complete.

Looks ok now! We'll see how it looks after work.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 02:26:44 EDT

JTRockville :

said by ewr6785 :
Sure looks like I have the same issue at hop 5, but I have no clue what that means.

The tracerts are a tool to diagnose where in the network your problems are. They show the time (in milliseconds) it takes for a teeny bit of data (usually 32 bytes) to travel to each of the routers along your route to a site, and back again. Since your delay doesn't start until the dreaded 12.124.58.41, you can rule out your equipment.

In addition to tracerts showing enormous lag beginning with 12.124.58.41, if you want to rule out "your end", show:

• Clean pings to your head-end. That's the first 10.x router in your path. Around here, you can't ping that address, but it's the same device as your DEFAULT GATEWAY as shown on your router page (if you don't have a router, then it's on your ipconfig). The dos command "ping -n 25 xxx.xxx.xxx.xxx" will ping it 25 (or more) times for a good sample.

• One or two snapshots/day of your signals from your modem's diagnostics page (if it has one).

• Tracerts (with open ticket numbers if possible) from others with the same problem.

Another consideration: most complaint resolution processes require that you try to resolve the issue with the company first. So give Comcast your best shot.

Then, if the problem isn't resolved, contact the authorities ki1o shared.

* sigh *

Then again, you could always swap modems.

Oh, before I forget..

A mighty big "Welcome to the Comcast Forum" to all the new members in this topic!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 01:44:36 EDT

DigitalRednk : i had some bad ping yesterday so today i did some traceroutes, started out good earlier today (first file) and from there it just got worse (roughly at hourly intervals)

»home.comcast.net/~digitalredneck···_001.txt
»home.comcast.net/~digitalredneck···_002.txt
»home.comcast.net/~digitalredneck···_003.txt
»home.comcast.net/~digitalredneck···_004.txt
»home.comcast.net/~digitalredneck···_005.txt

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 00:51:48 EDT

ki1o :

said by ewr6785 :
Sure looks like I have the same issue at hop 5, but I have no clue what that means.

That means that hop 5 is really messed up and needs to be fixed.

said by ewr6785 :
Appreciate any thoughts on next steps, which may just be to complain.

Read my second post in this forum that got a thumbs up from JTRockville .
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Tue, 08 Jul 2003 00:06:47 EDT

zep : Tracing route to www.google.com [216.239.53.99]
over a maximum of 30 hops:

1 11 ms 9 ms 8 ms 10.239.80.1
2 8 ms 16 ms 22 ms c-66-56-67-157.atl.client2.attbi.com [66.56.67.1
57]
3 21 ms 17 ms 15 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.1
26]
4 9 ms 21 ms 18 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
5 18 ms 9 ms 11 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
6 354 ms 331 ms 341 ms 12.124.58.41
7 324 ms 340 ms 336 ms gbr5-p80.attga.ip.att.net [12.123.21.74]
8 343 ms 351 ms 336 ms tbr2-p013501.attga.ip.att.net [12.122.12.41]
9 325 ms 329 ms 332 ms ggr1-p380.attga.ip.att.net [12.122.12.50]
10 342 ms 341 ms 329 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
11 343 ms 329 ms 354 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
12 332 ms 351 ms 337 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
13 387 ms 384 ms 383 ms dcr2-loopback.SantaClara.cw.net [208.172.146.100
]
14 381 ms 377 ms 425 ms bhr2-pos-0-0.SantaClarasc3.cw.net [208.172.156.2
14]
15 409 ms 399 ms 429 ms csr1-ve240.SantaClarasc3.cw.net [216.33.153.197]

16 399 ms 401 ms 395 ms google-exodus.exodus.net [64.68.64.210]
17 398 ms 390 ms 378 ms 216.239.48.126
18 392 ms 428 ms 398 ms 216.239.48.242
19 402 ms 404 ms 407 ms 216.239.53.99

Trace complete.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 23:48:31 EDT

Iron Chef : This is weird.
Tracing route to dslreports.com [209.123.109.175]

over a maximum of 30 hops:

1 54 ms 69 ms 26 ms 10.238.26.1

2 29 ms 23 ms 42 ms c-66-56-67-165.atl.client2.attbi.com [66.56.67.165]

3 16 ms 18 ms 50 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.126]

4 20 ms 10 ms 13 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46]

5 13 ms 11 ms 11 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10]

6 12 ms 13 ms 16 ms 12.124.58.41

7 12 ms 11 ms 13 ms gbr5-p80.attga.ip.att.net [12.123.21.74]

8 15 ms 12 ms 24 ms tbr1-p013501.attga.ip.att.net [12.122.12.21]

9 28 ms 47 ms 32 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]

10 43 ms 167 ms 31 ms tbr1-p013701.n54ny.ip.att.net [12.122.10.53]

11 60 ms 31 ms 34 ms gar1-p340.nwrnj.ip.att.net [12.123.214.185]

12 * * * Request timed out.

13 51 ms 33 ms 51 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]

14 38 ms 35 ms 41 ms 0095.gi-1-1.msfc1.oct.nac.net [64.21.102.2]

15 67 ms 52 ms 97 ms www.dslreports.com [209.123.109.175]

Trace complete.
--
HAEHE!!!!!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 23:45:03 EDT

ewr6785 : Thanks Holyearth and Ki1o. I've run the tracert command on both the google and dslreports websites. Results are below. Sure looks like I have the same issue at hop 5, but I have no clue what that means. Appreciate any thoughts on next steps, which may just be to complain.

Tracing route to www.google.com [216.239.51.99]
over a maximum of 30 hops:

1 14 ms 10 ms 11 ms 10.238.202.1
2 11 ms 10 ms 12 ms c-66-56-67-66.atl.client2.attbi.com [66.56.67.66
]
3 11 ms 11 ms 49 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 9 ms 9 ms 13 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 447 ms 468 ms 442 ms 12.124.58.41
6 436 ms 431 ms 422 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
7 434 ms 437 ms 434 ms tbr1-p013601.attga.ip.att.net [12.122.12.25]
8 455 ms 453 ms 434 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]
9 455 ms 455 ms 462 ms ggr1-p3100.wswdc.ip.att.net [12.122.11.238]
10 468 ms 468 ms 467 ms p4-0.att.asbnva01.us.bb.verio.net [192.205.32.21
0]
11 461 ms 461 ms 467 ms ge-1-1.a00.asbnva01.us.ra.verio.net [129.250.26.
97]
12 459 ms 451 ms 449 ms ge-3-2.a00.asbnva01.us.ce.verio.net [168.143.105
.58]
13 447 ms 441 ms 724 ms 216.239.47.102
14 444 ms 447 ms 443 ms 216.239.51.99

Trace complete.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 13 ms 40 ms 11 ms 10.238.202.1
2 10 ms 16 ms 24 ms c-66-56-67-66.atl.client2.attbi.com [66.56.67.66
]
3 11 ms 13 ms 11 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 12 ms 29 ms 11 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 403 ms 403 ms 400 ms 12.124.58.41
6 405 ms 405 ms 401 ms gbr5-p80.attga.ip.att.net [12.123.21.74]
7 411 ms 420 ms 410 ms tbr1-p013501.attga.ip.att.net [12.122.12.21]
8 429 ms 431 ms 427 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]
9 441 ms 435 ms 446 ms tbr1-p013701.n54ny.ip.att.net [12.122.10.53]
10 433 ms 431 ms 440 ms gar1-p340.nwrnj.ip.att.net [12.123.214.185]
11 * * * Request timed out.
12 445 ms 437 ms 451 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
13 439 ms 455 ms 449 ms 0095.gi-1-1.msfc1.oct.nac.net [64.21.102.2]
14 453 ms 452 ms 450 ms www.dslreports.com [209.123.109.175]

Trace complete.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 22:22:53 EDT

Chosen9 : Kilo It seems like we have the same with same router # 5 for me:

Tracing route to www.google.com [216.239.37.99]
over a maximum of 30 hops:

1 12 ms 13 ms 7 ms 10.238.64.1
2 11 ms 9 ms 9 ms c-66-56-66-65.atl.client2.attbi.com [66.56.66
]
3 11 ms 10 ms 13 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23
]
4 10 ms 10 ms 13 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66
]
5 313 ms 314 ms 319 ms 12.124.58.41
6 314 ms 318 ms 316 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
7 331 ms 339 ms 332 ms tbr2-p013601.attga.ip.att.net [12.122.12.45]
8 317 ms 366 ms 370 ms ggr1-p370.attga.ip.att.net [12.123.20.253]
9 331 ms 341 ms 339 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
10 336 ms 335 ms 332 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
11 337 ms 334 ms 396 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
12 344 ms 340 ms 338 ms dcr2-loopback.Washington.cw.net [206.24.226.1

13 336 ms 337 ms 339 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238
6]
14 397 ms 424 ms 338 ms csr11-ve240.Sterling1dc2.cw.net [216.33.98.14

15 339 ms 343 ms 354 ms 209.225.34.218
16 358 ms 355 ms 358 ms 216.239.48.94
17 340 ms 346 ms 345 ms 216.239.37.99

Trace complete.
[text was edited by author 2003-07-07 22:24:24]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 22:21:49 EDT

ki1o : I called tech support and talked to a lady who said that she needed to send a tech to my house. I then asked to speak to a supervisor and after a few times of asking her, the tech got pissed off at me and put me on hold. I talked to a supervisor who told me that Comcast is currently working on problems with slow speeds and high ping times. I told her about all my problems this past month and that I talked to someone at corporate (and I gave her the ladys email address)who looked at my tracert results and instantly said that there is a problem on Comcasts end. She issued a ticket for me and I asked her for a credit. She did say that she will give me a $10 credit for my trouble. Now I will have to see if the credit actually went through or not.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 22:19:53 EDT

Holyearth : By the way ewr, the techs in Atlanta may be stupid but they don't charge for most things. They're pretty lenient. So, unless you ask for more than what's necessary or ask for like 25 feet of extra cable or something ridiculous, you will not be charged, even if it was all due to something wrong with your computer...

The techs don't get paid more whether they collect money from us, so they don't care, in fact it is more paper work for them.
[text was edited by author 2003-07-07 22:20:32]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 22:17:00 EDT

ki1o :

said by ewr6785 :
1. Is there anything else I should try to do before a tech comes out? I've already powercycled the modem.

DO NOT LET A TECH COME TO YOUR HOUSE. THEIR IS NOTHING WRONG WITH YOUR CONNECTION

Run a tracert to www.dslreports.com by going to a dos window and typing tracert www.dslreports.com If your tracerts look like all the others above with the high pings starting on the 5th or 6th hop, than you do not need a tech. The techs are script readers, meaning they have a script in front of them that they read to every one. For example, when you called one of the first things they probably told you was to restart your modem. OK now after they told you that and you are still having problems they probably went ahead and said that you need a tech to come to your house. A few techs will run more tests, but all techs come to the same conclusion, we need to send a tech to your hosue.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 22:16:20 EDT

Holyearth : Welcome ewr,

I doubt your problem is related to the transition as the equipment which serves us here in Georgia has not been changed. Please click on start and then run. Type in: COMMAND and click ok. Type in: tracert www.google.com

Then, copy/paste those results in a post here...

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 21:57:13 EDT

ewr6785 : Forgive the newbie post, but much of the technical details are lost on me.

However, my connection has been WAY down for the last several weeks, and I think the slowdown corresponds to the attbi to comcast transition.

Lately I've been gettting download speeds of 275-400 kbps and upload speeds of of 100-275 kbps

Comcast tech support tells me that their tests show a slow response, and they'll send a tech out but charge me if it is not their fault.

I really don't understand much about pings and tracing. I did get a 1+ mbps one morning, but mostly I'in in the 300 kbps range

1. Is there anything else I should try to do before a tech comes out? I've already powercycled the modem.
2. I saw one thread about slow service post comcast transition. Is this problem common? Anyone else in Atlanta?
3. How do I keep the tech from snowing me and charging for the visit?
Thanks in advance

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 21:25:02 EDT

ki1o :

said by Chosen9 :
Just curious, is this a bandwith problem(maybe to many clients on the node) or router/cable/whatever hardware issues?

It's a router problem. Look at this tracert to dslreports

C:\>tracert www.dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 192.168.0.1
2 10 ms 10 ms 10 ms 10.238.232.1
3 10 ms 10 ms 10 ms c-66-56-66-234.atl.client2.attbi.com [66.56.66.2
34]
4 10 ms 10 ms 10 ms c-66-56-22-109.atl.client2.attbi.com [66.56.22.1
09]
5 10 ms 10 ms 10 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
6 321 ms 320 ms 331 ms 12.124.58.41
7 320 ms 351 ms 320 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
8 320 ms 320 ms 331 ms tbr1-p013601.attga.ip.att.net [12.122.12.25]
9 341 ms 340 ms 331 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]
10 341 ms 330 ms 331 ms tbr1-p013701.n54ny.ip.att.net [12.122.10.53]

To save time, I didn't go through the whole tracert, on the 6th hop (5th with out my router) is where all the problems start. The hops before it are fine.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 21:16:42 EDT

Chosen9 : I agree with you guys but this is my first time calling in a problem so I'll take the necessary steps first then go ballistic if nothing is resolve by a certain time frame!
By that I don't mean getting nasty with anyone just following the steps mentioned above.

Just curious, is this a bandwith problem(maybe to many clients on the node) or router/cable/whatever hardware issues?

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 21:05:36 EDT

Holyearth : My 10 yr. old brother who only knows how to do basic math looked at this and goes looks like the trouble is at line 5.

WHY CAN'T COMCAST FIGURE IT OUT.

C:\Documents and Settings\>tracert www.google.com

Tracing route to www.google.com [216.239.39.99]
over a maximum of 30 hops:

1 10 ms 65 ms 10 ms 10.238.136.1
2 20 ms 10 ms 14 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 11 ms 77 ms 66 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 10 ms 26 ms 12 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 301 ms 321 ms 291 ms 12.124.58.41
6 298 ms 316 ms 285 ms gbr5-p80.attga.ip.att.net [12.123.21.74]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 20:56:50 EDT

zep : Tracing route to www.google.com [216.239.51.99]
over a maximum of 30 hops:

1 9 ms 12 ms 10 ms 10.239.80.1
2 8 ms 9 ms 8 ms c-66-56-67-157.atl.client2.attbi.com [66.56.67.1
57]
3 9 ms 8 ms 11 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.1
26]
4 129 ms 127 ms 127 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
5 327 ms 312 ms 316 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
6 314 ms 323 ms 317 ms 12.118.184.41
7 305 ms 307 ms 305 ms gbr1-p70.attga.ip.att.net [12.123.21.2]
8 348 ms 313 ms 313 ms tbr1-p013502.attga.ip.att.net [12.122.12.13]
9 315 ms 317 ms 346 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]
10 338 ms 345 ms 349 ms ggr1-p370.wswdc.ip.att.net [12.123.9.53]
11 337 ms 334 ms 325 ms p4-0.att.asbnva01.us.bb.verio.net [192.205.32.21
0]
12 323 ms 323 ms 322 ms ge-1-1.a00.asbnva01.us.ra.verio.net [129.250.26.
97]
13 327 ms 320 ms 312 ms ge-3-2.a00.asbnva01.us.ce.verio.net [168.143.105
.58]
14 316 ms 310 ms 314 ms 216.239.47.102
15 316 ms 317 ms 316 ms 216.239.51.99

Trace complete.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 20:50:56 EDT

ki1o : I just made a post in the Atlanta City Chat forum about the Comcast problem just in case other Atlanta users haven't seen this post yet.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 20:39:13 EDT

Holyearth : I agree. I was just going to say that about nothing happening to that ticket number.

It goes to /dev/null/

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 20:36:15 EDT

ki1o :

said by Chosen9 :
He sort of stammered about it and did agree that my connection had a problem and would escalate this problem to tech support and provided a ticket#. I let you everyone know how it goes in the next week or so to see if they resolve problem.

Nothing will happen with your ticket number. I did the same thing you did over a month ago about this problem and now the only thing the techs tell me when I call them is, "our network engineers can't find anything, we need to send a tech to your house." If you really want your connection to get fixed, complain to those places I mentioned in my last post.

I have been in contact with corporate a few weeks ago, and now I am trying to get in contact with corporate again to fix this connection. Trust me, calling ~~the script readers~~ tech support won't solve anything.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 20:04:07 EDT

Chosen9 : I live Austell, Ga and I finally broke down and decided to call ComCast about the above 200 ping responses I have been getting the last 2 weeks. It's funny I had to call twice because the first tech I talked to had me ping the Comcast.net server and my response at that time was 132ms so he said that anything below a 200ms is acceptable and to call back if it gets at 200ms or above. Well as luck would have it I experienced major slow downs again in the excess of 200ms so I called back a second time. This time the on-line tech said that 250ms or higher is acceptable.....I said wait a minute and told him what the first tech had told me. He sort of stammered about it and did agree that my connection had a problem and would escalate this problem to tech support and provided a ticket#. I let you everyone know how it goes in the next week or so to see if they resolve problem.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 19:37:39 EDT

ki1o : Here are some phone numbers to local cable complaints. Please call the one that is in your county and complain. Also complain to The Better Business Bureau and file a complaint. Also complain to the Cable Association of Georgia (also called the Southern Cable Association).

Here are the phone numbers

• Cable Association of Georgia - 404-252-4371

Cable Coordinators:
• City of Atlanta - 404-330-6126
• Fulton County - 404-302-8482
• Cobb County Cable Franchise Authority - 770-528-1131
• DeKalb County - 404-371-2989
• Douglas County - 678-686-6257
• Gwinnett County - 770-822-7804

I am still waiting for the Canadian woman to calle me back. I'll let you know what she tells me.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 19:19:13 EDT

Iron Chef :

said by Holyearth :
ITS BACK AGAIN.

I FEEL SO BAD.

I feel your pain, all day ive been having bad lag spikes. Yet it doesnt always show up in trace routes :(.
--
HAEHE!!!!!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Mon, 07 Jul 2003 19:16:28 EDT

Holyearth : ITS BACK AGAIN.

I FEEL SO BAD.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 06 Jul 2003 23:17:20 EDT

ki1o :

said by JTRockville :
Have you told Dekalb County what other jurisdictions are doing?
Broadband Bill of Rights

I'll mention that the next time I decide to call them. Also on that Clark Howard link I posted awhile back in this topic, (the one you gave me a thumbs up on) they also have a phone number to the Southern Cable Association and the Cable Association of Georgia. Both of those places have the same phone number, which is 404-252-4371, so I might give them a call too.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 06 Jul 2003 22:51:52 EDT

JTRockville : Have you told Dekalb County what other jurisdictions are doing?
Broadband Bill of Rights

That front page news article has a link to an ancient topic of mine!
Who wants a SLA in Mont. Co. MD?

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 06 Jul 2003 20:27:21 EDT

ki1o : Yep, it's back. I emailed adele_deweever-johnson@cable.comcast.com AGAIN and now I am going to have to do this crap all over again. When the Canadian woman calles me back I will ask her about tech support and why I have to go through all these steps every time I have a problem. If she doesn't answer my question and avoids it like she did last time, I will complain again to Dekalb County and the BBB (which I should get a call back from Comcast wondering why I complained).
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 06 Jul 2003 18:27:55 EDT

Holyearth : IT'S BACK. COMCAST "STILL" HAS NOT FIXED THE PROBLEM.

HOW LONG DOES IT TAKE COMCAST? WHAT MUST WE DO?
I "KNOW" YOUR PEOPLE SEE THIS.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert www.google.com

Tracing route to www.google.com [216.239.57.99]
over a maximum of 30 hops:

1 24 ms 44 ms 60 ms 10.238.136.1
2 11 ms 21 ms 57 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 114 ms 139 ms 118 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
4 ETC..........

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Sun, 06 Jul 2003 18:26:02 EDT

Holyearth : error.
[text was edited by author 2003-07-06 18:28:20]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 10:47:28 EDT

ki1o :

said by JTRockville :
But alas, Comcast wants to send a tech to your home, at a cost of about $200.

If I would of let AT&T/Comcast send a truck to my house at a cost of $200, all those times I called tech support, Comcast would be broke. Since it cost that much money to send a truck to my house, I might let Comcast send a few techs to my house now even if I know I don't need one. I guess after a couple of thousand dollars of usless truck rolls, Comcast might get a clue.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 05:54:02 EDT

JTRockville :

said by ki1o :
If I'm reading your post correctly, it costs $200 if a Tier 1 tech doesn't escalate my issue. How does it cost Comcast money if they don't escalate my problem, or does it cost Comcast $200 to send a truck out? It's late (or early in the morning)so my brain isn't working to good right now :-)

You obviously don't need a truck, ki1o. You need someone to escalate this problem to the next level.

But alas, Comcast wants to send a tech to your home, at a cost of about $200.

Mebbe you should be sending flowers/chocolates to someone at the Dekalb County Cable Office, instead of that ungrateful Robin.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 03:06:40 EDT

ki1o :

said by jkonrad :
Bad service and getting it corrected is one thing, but cursing a tech and calling him names will do you no good. They will probably just ignore your complaint. When you call the county they will ask comcast what it is about, and they will pull the notes and say the customer was rude and abusive.

I might of exaggerated a little bit in my last post. I said a few things before I hung up, but nothing that would count as abusive. I am always nice to the techs when I first call them, but when the techs read the same script over and over again, then I sometimes will get rude.

said by jkonrad :
not cursing a tech who is doing his job will not get you anywhere

I know, but it sure does feel good sometimes.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 02:52:54 EDT

ki1o :

said by JTRockville :
ROLL THAT TRUCK KI1O

Then remind Robin that it costs ~200 bucks for every sub, every time Tier 1 doesn't escalate.

Hit 'em where it hurts!

If I'm reading your post correctly, it costs $200 if a Tier 1 tech doesn't escalate my issue. How does it cost Comcast money if they don't escalate my problem, or does it cost Comcast $200 to send a truck out? It's late (or early in the morning)so my brain isn't working to good right now :-)

JTRockville , I don't think Robin liked my roses, because it took her 3 voice mails before she returned my calls. Maybe I will buy some expensive roses for the Canadian woman this time and not the cheap ones I brought Robin, and also I could buy a box of chocolate for the Canadian woman too. Maybe then she will pressure the techs to fix my connection for good. I hope she isn't a diabetic. :)
--
Boycott The RIAA

[text was edited by author 2003-07-04 03:18:08]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 00:53:54 EDT

jkonrad : Bad service and getting it corrected is one thing, but cursing a tech and calling him names will do you no good. They will probably just ignore your complaint. When you call the county they will ask comcast what it is about, and they will pull the notes and say the customer was rude and abusive.

Frustrating as the situation is, being forceful and escalating your point to the right people will get you the action you desire, not cursing a tech who is doing his job will not get you anywhere (though maybe cursing Brian Roberts might :) )
[text was edited by author 2003-07-04 00:54:43]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 04 Jul 2003 00:31:19 EDT

JTRockville : ROLL THAT TRUCK KI1O

Then remind Robin that it costs ~200 bucks for every sub, every time Tier 1 doesn't escalate.

Hit 'em where it hurts!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 03 Jul 2003 23:57:49 EDT

ki1o : I am getting so sick and tired of this. Well, now let me waste a call to tech support, only to have those idiot ~~script readers~~ techs to tell me my pings aren't over 200 and I am going to send a tech to your house. Now where did I put that number for Dekalb County Cable Complaints?

EDIT I was right. I called the idiots at tech support. Told him what was going on, and you guess it, he said that he has to send a tech to my house. I cursed at the tech and called him a few names, and hung up on him. If the ping problem starts again tomorrow July, 4th. I will email corporate AGAIN, and I will call Dekalb County on Saturday and if they are closed, I will call on Monday and complain about the horrible tech support at Comcast.

Sometimes I wonder if all this complaining does any good.

--
Boycott The RIAA

[text was edited by author 2003-07-04 00:26:58]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 03 Jul 2003 23:26:46 EDT

Holyearth : ITS BACK!!!!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert atl.speakeasy.net

Tracing route to atl.speakeasy.net [216.27.175.2]
over a maximum of 30 hops:

1 36 ms 23 ms 17 ms 10.238.136.1
2 11 ms 19 ms 17 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 34 ms 45 ms 37 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 149 ms 136 ms 126 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
5 136 ms 162 ms 187 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
6 133 ms 148 ms 135 ms 12.244.72.89

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Fri, 27 Jun 2003 02:37:22 EDT

IanJKorman : You might want to think twice about filling out this survey. I filled out one of Comcast Customer Surveys and had some suspicious results. I wrote it up here:
»www.kormanworld.net/telecom/cabl···ml#june5

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 20:13:08 EDT

ki1o : I got an email from Comcast and they wanted me to fill out a quick survey. Any Atlanta users who have called tech support about the resent ping problem should fill out this survey. All of my answers were truthful and I answered "Very Dissatisfied" on most of my questions. Nothing will probably be done with the horrible ~~script readers~~ techs because of the answers to this survey, but you all should still fill out this survey.

Click Here to goto the survey
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 19:03:26 EDT

RFtoLitetoRF : From what I can tell...
The router(s) at the POP are likely NOT the problem. I see that various IPs at the same hop see a similar latency issue.
What it does point to is the link from your local cable office/headend to the POP is overloaded.
If yours is an old ATT/Roadrunner network, it was designed for much less HSI buy-in, about 10-15% was the estimate.
Today, established urban systems are seeing 25-30% buy-in, meaning the percentage of existing homes subscribing to the service is nearly double what it was designed to handle.

It's an expensive fix... Usually upgrading an OC3 or OC12 to an OC48 or better, depending on the system size. It can take weeks or months to correct, once it's diagnosed.

Your best bet is your local franchise authority, government representives, etc. They'll push for you.
Good luck to all
--
A job worth doing is worth doing right!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 12:10:14 EDT

AthlGrond :

said by JTRockville :

said by Big_D :
It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services.
Oh really? When you signed up for service, were you asked which backbone you wanted to connect to?

Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly!

Well said!

Wouldn't it be nice if there was a good way to complain about network routing issues and have them taken seriously? As I see it we complain to Comcast and they shrug it off because they think its unimportant (since you can still (slowly) browse the internet) or it will fix itself.

The problem with complaining to AT&T is that they would have no motivation to fix the problem since you are not their customer. Their only motivation would be to see to it that their network is functioning properly. (Which should be good motivation, but if they have other things to do for their customers, they will put this on the back burner.)

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 02:43:45 EDT

ki1o :

said by toasterhead1 :
BTW its funny because today I got an email asking me to close my BBB complaint with comcast from comcast =P HA!

Today I got a call from some lady from Customer Advocacy Team who called and left a message on my answering machine saying "We are currently working on your problem, why did you complain to the BBB?" (not in those exact words) and I called right back and told her why. I told her about Robin and how she never returned 2 of my calls (read my first post in this forum for more information about Robin and what I had to go through to get Comcast to admit their was a problem). I'm sure she had all that information in the complaint the BBB sent her. I guess Yesterday 6/25 was BBB response day. At least this time it took Comcast about 2 weeks to respond to my complaint instead of 3 months when I complained back in December.
--
Boycott The RIAA

msg deleted

Thu, 26 Jun 2003 01:51:27 EDT

anon : deleted by a moderator

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 01:02:32 EDT

Big_D :

said by JTRockville :
Oh really? When you signed up for service, were you asked which backbone you wanted to connect to?

Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly!

You make a good point there. However, given Comcast tech's track record I think it will probably get fixed faster if you go straight to AT&T.
--
You want the truth? You can't handle the truth!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 01:01:13 EDT

JTRockville : CALL Comcast, and tell them as soon as you can connect to the BBB, you'll close your complaint!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 00:58:12 EDT

toasterhead1 : BTW its funny because today I got an email asking me to close my BBB complaint with comcast from comcast =P HA!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 00:55:46 EDT

toasterhead1 : Tracing route to www.yahoo.akadns.net [216.109.125.76]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 11 ms 69 ms 10 ms 10.238.252.1
3 16 ms 9 ms 9 ms c-66-56-66-2.atl.client2.attbi.com [66.56.66.2]

4 11 ms 13 ms 12 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
5 13 ms 13 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
6 465 ms 472 ms 476 ms 12.118.184.41
7 467 ms 453 ms 466 ms gbr2-p70.attga.ip.att.net [12.123.21.6]
8 465 ms 475 ms 477 ms tbr1-p013602.attga.ip.att.net [12.122.12.17]
9 456 ms 493 ms 469 ms ggr1-p340.attga.ip.att.net [12.122.12.30]
10 479 ms 479 ms 470 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
11 477 ms 467 ms 491 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
12 473 ms 471 ms 475 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Thu, 26 Jun 2003 00:03:41 EDT

JTRockville :

said by Big_D :
It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services.

Oh really? When you signed up for service, were you asked which backbone you wanted to connect to?

Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 23:32:22 EDT

IanJKorman : Probably all the techs are northerners. I guess you should just be happy the worst thing they are doing is messing up your HSI. I wouldn't get them any angrier or they just might burn your city to the ground for a second time.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:52:14 EDT

Big_D :

said by ki1o :

said by Big_D :
It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it.
We are still on the AT&T network. Also, every one in Atlanta had this same problem back in December and after 2 weeks of complaining to tech support and the BBB, they finally fixed it. Also, when the Canadian woman called me back, when she saw my tracerts from my first email I sent her, she admitted their was a problem on Comcasts network. So one way or another, that router must be owned by AT&T Broadband/Comcast.

Thats where your mistaken AT&T worldnet services is not owned by comcast. Only the broadband operations were sold to comcast. any router with a 12.x.x.x address is still owned by AT&T worldnet. Here is a whois on that router

OrgName: AT&T WorldNet Services
OrgID: ATTW
Address: 400 Interpace Parkway
City: Parsippany
StateProv: NJ
PostalCode: 07054
Country: US

NetRange: 12.0.0.0 - 12.255.255.255
CIDR: 12.0.0.0/8
NetName: ATT
NetHandle: NET-12-0-0-0-1
Parent:
NetType: Direct Allocation
NameServer: DBRU.BR.NS.ELS-GMS.ATT.NET
NameServer: DMTU.MT.NS.ELS-GMS.ATT.NET
NameServer: CBRU.BR.NS.ELS-GMS.ATT.NET
NameServer: CMTU.MT.NS.ELS-GMS.ATT.NET
Comment: For abuse issues contact abuse@att.net
RegDate: 1983-08-23
Updated: 2002-08-23

TechHandle: DK71-ARIN
TechName: Kostick, Deirdre
TechPhone: +1-919-319-8249
TechEmail: help@ip.att.net

OrgAbuseHandle: ATTAB-ARIN
OrgAbuseName: ATT Abuse
OrgAbusePhone: +1-919-319-8130
OrgAbuseEmail: abuse@att.net

OrgTechHandle: ICC-ARIN
OrgTechName: IP Customer Care
OrgTechPhone: +1-888-613-6330
OrgTechEmail: qhoang@att.com

OrgTechHandle: IPSWI-ARIN
OrgTechName: IP SWIP
OrgTechPhone: +1-888-613-6330
OrgTechEmail: swipid@nipaweb.vip.att.net

# ARIN WHOIS database, last updated 2003-06-24 21:05
# Enter ? for additional hints on searching ARIN's WHOIS database.
--
You want the truth? You can't handle the truth!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:46:51 EDT

ki1o :

said by Big_D :
It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it.

We are still on the AT&T network. Also, every one in Atlanta had this same problem back in December and after 2 weeks of complaining to tech support and the BBB, they finally fixed it. Also, when the Canadian woman called me back, when she saw my tracerts from my first email I sent her, she admitted their was a problem on Comcasts network. So one way or another, that router must be owned by AT&T Broadband/Comcast.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:40:10 EDT

ki1o :

said by JTRockville :
ki1o , where did you find contact information for the Dekalb County Franchise Authority? Maybe you could post it here so others can follow your lead.

Did you ask for credit until the problem is fixed?

I looked on my cable bill and it said my Local Franchise Authority was the Dekalb County Commission (I think) I went to an online phone book and looked up that place. They said they don't handle complaints and connected me to the main switch board. Then the operator connected me to another department, and that department gave me the phone number just for cable complaints. Also, I found this website »clarkhoward.com/library/rolodex_···ion.html that has the phone number for other county cable complaints. The number Dekalb County gave me was different than the number on that website, but I think both of those numbers for Dekalb County connect you to the same place.

EDIT I did ask for a credit to one of the tech support people, he said he would forward it to the accounting department and 1 week later after I asked, I didn't receive the credit. Back in December with the last ping problem, tech support wouldn't give me a credit either. As long as I can surf, they won't give me a credit. I guess I can always unplug my modem and call support and tell them I can't get online :).
--
Boycott The RIAA
[text was edited by author 2003-06-25 22:53:38]

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:34:33 EDT

Big_D :

said by Holyearth :
Dial up works better COMCAST. What an excuse for POOR service. How long will this go on? What kind of employees here in Georgia are you employing? @!#%^$#

It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it.
--
You want the truth? You can't handle the truth!

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:25:13 EDT

JTRockville : ki1o , where did you find contact information for the Dekalb County Franchise Authority? Maybe you could post it here so others can follow your lead.

Did you ask for credit until the problem is fixed?

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:19:24 EDT

Holyearth : Dial up works better COMCAST. What an excuse for POOR service. How long will this go on? What kind of employees here in Georgia are you employing? @!#%^$#

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ping google.com

Pinging google.com [216.239.53.100] with 32 bytes of data:

Reply from 216.239.53.100: bytes=32 time=543ms TTL=46
Reply from 216.239.53.100: bytes=32 time=546ms TTL=46
Reply from 216.239.53.100: bytes=32 time=528ms TTL=46
Reply from 216.239.53.100: bytes=32 time=525ms TTL=46

Ping statistics for 216.239.53.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 525ms, Maximum = 546ms, Average = 535ms

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 22:07:55 EDT

ki1o : I've been having this problem for over 3 weeks already. Today is the worst so far with pings in the 400. 3 weeks ago I opened a ticket number and 1 week later the ~~script readers~~ techs said it was a problem on my end. I called Robin who works at the customer advocacy team 3 different times 3 weeks apart before she would call me back. I got her number after I complained to the BBB back in December of last year of a similar ping problem. After the second time of her not calling me back, I complained to the BBB and the Dekalb County Franchise Authority and a week later I called Robin back and she returned my call. She told me to send an email to someone at Comcast and then a lady who works at Comcast from Canada called me and told me to send an email to another address. Anyway to make a long story short, it took 3 weeks of non stop complaining to the people I mentioned above before the idiots at Comcast would admit their was a problem. If you haven't called tech support at 1-866-447-7333 or chatted with them at help.broadband.att.com already, please do. Also, mention this ticket number 2832372 and my attbi user name st3ph3n2 and tell them you are having the same problem as me. (I don't use this email address at all, so if any of you low life spammers decide to spam me, it won't bother me any) Also mention this forum web link. The techs are admitting that their is a problem, but if more people complain, than it might make Comcast fix this problem faster.
--
Boycott The RIAA

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 21:25:54 EDT

zep : Tracing route to www.google.com [216.239.39.99]
over a maximum of 30 hops:

1 10 ms 30 ms 10 ms 10.239.80.1
2 10 ms 10 ms 30 ms c-66-56-67-157.atl.client2.attbi.com [66.56.67.1
57]
3 10 ms 40 ms 10 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.1
26]
4 10 ms 10 ms 10 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
5 10 ms 10 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
6 461 ms 471 ms 490 ms 12.118.184.41
7 460 ms 501 ms 471 ms gbr2-p70.attga.ip.att.net [12.123.21.6]
8 461 ms 471 ms 470 ms tbr1-p013602.attga.ip.att.net [12.122.12.17]
9 461 ms 470 ms 481 ms ggr1-p360.attga.ip.att.net [12.123.20.249]
10 480 ms 451 ms 441 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121]
11 471 ms 470 ms 471 ms agr4-loopback.Atlanta.cw.net [208.172.66.104]
12 450 ms 451 ms 481 ms dcr2-so-1-3-0.Atlanta.cw.net [208.172.75.157]
13 471 ms 480 ms 471 ms dcr2-loopback.Washington.cw.net [206.24.226.100]

14 480 ms 481 ms 471 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238.16
6]
15 471 ms 471 ms 480 ms csr11-ve241.Sterling2dc3.cw.net [216.109.66.90]

16 481 ms 480 ms 491 ms 218-google-exodusdc.exodus.net [216.109.88.218]

17 471 ms 481 ms 491 ms 216.239.47.46
18 491 ms 490 ms 481 ms 216.239.39.99

Trace complete.

Tracing route to www.comcast.com [164.109.28.3]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.239.80.1
2 10 ms 10 ms 10 ms c-66-56-67-157.atl.client2.attbi.com [66.56.67.1
57]
3 10 ms 10 ms 10 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.1
26]
4 10 ms 11 ms 10 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
5 10 ms 10 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
6 460 ms 461 ms 431 ms 12.118.184.41
7 421 ms 440 ms 431 ms gbr1-p70.attga.ip.att.net [12.123.21.2]
8 430 ms 441 ms 450 ms tbr1-p013502.attga.ip.att.net [12.122.12.13]
9 471 ms 470 ms 451 ms ggr1-p340.attga.ip.att.net [12.122.12.30]
10 451 ms 461 ms 460 ms att-gw.atl.uu.net [192.205.32.130]
11 451 ms 440 ms 441 ms 0.so-2-3-0.XL2.ATL5.ALTER.NET [152.63.82.194]
12 451 ms 451 ms 450 ms 0.so-0-0-0.TL2.ATL5.ALTER.NET [152.63.10.106]
13 480 ms 491 ms 511 ms 0.so-7-0-0.TL2.DCA6.ALTER.NET [152.63.146.42]
14 451 ms 461 ms 460 ms 0.so-6-0-0.XL2.DCA6.ALTER.NET [152.63.38.74]
15 480 ms 501 ms 481 ms 0.so-7-0-0.GW6.DCA6.ALTER.NET [152.63.41.225]
16 481 ms 471 ms 460 ms digex-gw.customer.alter.net [157.130.214.102]
17 480 ms 491 ms 481 ms vlan39.dca2a-fdisa-sw1-msfc1.netsrv.digex.com [1
64.109.3.149]
18 471 ms 491 ms 621 ms 164.109.28.3

Trace complete.

Tracing route to www.attbi.com [204.127.202.8]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 10.239.80.1
2 10 ms 10 ms 40 ms c-66-56-67-157.atl.client2.attbi.com [66.56.67.1
57]
3 10 ms 10 ms 10 ms c-66-56-67-126.atl.client2.attbi.com [66.56.67.1
26]
4 10 ms 10 ms 10 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
5 10 ms 10 ms 20 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38
]
6 10 ms 10 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1
46]
7 450 ms 471 ms 471 ms 12.244.72.89
8 451 ms 461 ms 460 ms gbr2-p70.attga.ip.att.net [12.123.21.6]
9 470 ms 471 ms 501 ms tbr1-p013602.attga.ip.att.net [12.122.12.17]
10 461 ms 461 ms 470 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]
11 490 ms 481 ms 481 ms tbr1-p013701.n54ny.ip.att.net [12.122.10.53]
12 481 ms 491 ms 490 ms gbr2-p20.n54ny.ip.att.net [12.122.11.22]
13 461 ms 480 ms 471 ms gar1-p370.n54ny.ip.att.net [12.123.1.133]
14 481 ms 491 ms 480 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
15 491 ms 491 ms 500 ms sccsbix12-1-4.attbi.com [63.240.64.46]
16 490 ms 491 ms 491 ms 192.168.201.5
17 470 ms 481 ms 491 ms www.attbi.com [204.127.202.8]

Trace complete.

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 21:25:10 EDT

anon : Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert www.yahoo.com

Tracing route to www.yahoo.akadns.net [216.109.125.75]
over a maximum of 30 hops:

1 11 ms 8 ms 7 ms 10.171.152.1
2 11 ms 8 ms 8 ms 172.30.78.81
3 15 ms 16 ms 18 ms 12.124.58.45 ----- right here is the POP entrance for us... where you are haveing problems..!!
4 16 ms 23 ms 16 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
5 17 ms 18 ms 18 ms tbr2-p013601.attga.ip.att.net [12.122.12.45]
6 15 ms 15 ms 16 ms ggr1-p370.attga.ip.att.net [12.123.20.253]
7 17 ms 15 ms 16 ms att-gw.atl.cw.net [192.205.32.126]
8 15 ms 15 ms 17 ms agr3-loopback.Atlanta.cw.net [208.172.66.103]
9 17 ms 15 ms 15 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
10 30 ms 29 ms 30 ms dcr2-loopback.Washington.cw.net [206.24.226.100]

11 33 ms 31 ms 32 ms bhr1-pos-10-0.Sterling1dc2.cw.net [206.24.238.16
6]
12 31 ms 31 ms 32 ms csr11-ve241.Sterling2dc3.cw.net [216.109.66.90]

13 31 ms 32 ms 31 ms 216.109.84.162
14 33 ms 32 ms 31 ms vl30.bas1-m.dcn.yahoo.com [216.109.120.142]
15 33 ms 31 ms 31 ms w2.www.dcn.yahoo.com [216.109.125.75]

Trace complete

Looks like it's a router(gateway) issue up there... we go thru the same backbone... funny that it was not picked up by now thou... hmmmm... This is on a Comcast PRO account.. (386 upstream / 3.5 downstream)

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 21:18:31 EDT

anon : I'm not sure, but I'll check with my tier here in SAV.. If the transfer from the AT&T crap has been yanked and replaced with the upgrade... I would figure that ATL would be first on the list... here in SAV we aswell use an AT&T backbone that traveles via ATL but no problems here EVER on high pings.... but I WILL check up on it for ya... not sure if I can come up with something or not... we'll see...

Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 21:11:55 EDT

Kett2000 : I have the same problem and have sent an email to the At&t Backbone Network Technicians since they are in charge of the router with ip address 12.124.58.41. Send them an email with a few traceroutes of the problem as well as some pings. If enough people email them and bug them they will hopefully get the idea and fix the problem. The email is help@ip.att.net .

Thanks for the suggestion Big_D.

Here is a sample of a traceroute I just took:

Tracing route to yahoo.com [66.218.71.198]
over a maximum of 30 hops:

1 43 ms 11 ms 12 ms 10.238.208.1
2 13 ms 12 ms 10 ms c-66-56-67-82.atl.client2.attbi.com [66.56.67.82
]
3 11 ms 23 ms 11 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 12 ms 11 ms 11 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 436 ms 457 ms 443 ms 12.124.58.41
6 435 ms 433 ms 434 ms gbr6-p80.attga.ip.att.net [12.123.21.78]
7 446 ms 441 ms 435 ms tbr1-p013601.attga.ip.att.net [12.122.12.25]
8 459 ms 459 ms 465 ms tbr2-p013801.wswdc.ip.att.net [12.122.10.69]

Comcast of ATLANTA, SHAMEFUL!!!!!

Wed, 25 Jun 2003 20:53:19 EDT

anon : This thread and its contents are directed and meant to be seen by any Comcast employees in the Georgia area that peruse these boards and HAVE THE POWER TO FIX OUR PROBLEM.

OUR PROBLEM: (OUR MEANS US ATLANTANS -- MAYBE MORE OF US)
Every now and then we have a ping problem. At least, that's the name we've given it. I call it PING HELL. Here is a trace route showing it to you:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert www.google.com

Tracing route to www.google.com [216.239.39.99]
over a maximum of 30 hops:

1 59 ms 37 ms 45 ms 10.238.136.1
2 19 ms 28 ms 10 ms c-66-56-22-74.atl.client2.attbi.com [66.56.22.74
]
3 12 ms 49 ms 12 ms c-66-56-23-46.atl.client2.attbi.com [66.56.23.46
]
4 31 ms 67 ms 12 ms c-66-56-66-10.atl.client2.attbi.com [66.56.66.10
]
5 426 ms 454 ms 428 ms 12.124.58.41
6 432 ms 432 ms 417 ms gbr5-p80.attga.ip.att.net [12.123.21.74]
7 404 ms 403 ms 411 ms tbr1-p013501.attga.ip.att.net [12.122.12.21]
8 441 ms 430 ms 433 ms ggr1-p340.attga.ip.att.net [12.122.12.30]

As you can see it all starts here:
5 426 ms 454 ms 428 ms 12.124.58.41

This makes surfing the internet mighty slow. Dial-up has better latency. How can you $#@$# sell us this $#$#$ for $50+ a month? You all (comcast) have no excuse for not fixing this problem yet. I say YET because us "atlantans" have been documenting this SAME issue since LAST YEAR.

DO SOMETHING FOR US. ACTIONS SPEAK LOUDER than your customer service rep's constant "have you powercycled?"

I'm glad I have vented....
The below opinions (which will follow) are those of other "atlantans" having problems...

Geez, this is Atlanta. Imagine Comcast selling this $#$# to us. AND IT HAS BEEN GOING ON FOR OVER **1 YEAR**

And yes, I've called customer support, I've had technicians dispatched out here to waste my time and your money, and I've spoken to Tom Ringkamp (yeah, now you know how far I've gone). It's too bad you all (Comcast of Georgia) have sent off the hard-working employees like Veree Freeman out of Georgia. It's a shame.