CmmTch
join:2002-08-10
High Ridge, MO Reviews:
 ·AT&T Southwest
| Regulating CableCo's Here it is, the start of regulating all high speed internet access providers.
I think it should be done, this gives a company concrete goals in their QoS. Those requirements probably won't be met without adding staff, and equipment. That won't happen overnight, but as long as progress is being made then they're moving in the right direction.
First some baseline data will have to be collected and analyzed to see where exactly there are problems, and of those which ones are service affecting. What group is going to determine those numbers? Something like this isn't just a "you guys have to improve your service" type group.
It should improve service once a process is designed and put into place. And it will be, companies big and small pay attention to their money, fines and credits to unhappy customers is not their idea of a good return on investment. |
