 major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA | reply to Kiwi
What Are You Talking About said by Kiwi:
It's pretty sad, here in the USofA -A service driven Country, that can't provide even 101 tech support within this basic techno field; It's not 1985 anymore folks!
What are you basing your statement on. All "Tech Support 101" service I have received has been precisely that. Whether it was delivered by an Indian sitting at a desk in Bangalore reading from a script hoping like hell to sound American, or provided by low paid American him or herself, you get precisely what the company pays them for. Most techs make little better than minimum wage, and the Indians make even less, so what are you complaining about.
If you want A+ certified help then unfortunately the only way you're going to receive that is to learn it yourself. American companies are too cheap to pay for the skill sets their consumers demand. Don't blame the employees for lack of skills and knowledge. Blame the companies that won't pay market value for those stellar technical skills consumers demand.
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A good scapegoat is almost as good as a solution.»www.digitalconsumer.org |
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KiwiPremium
join:2003-05-26
USA/MidWest
kudos:1 Reviews:
 ·Comcast
| About service....
I'm not trying to tempt anyones belief system, I have a provider that exceeds A+; having had a an issue once -instant fix, from their end, zero delay! But it does cost me for Broadband SDSL.
Btw -I've been in the business since 8088 computers and make a decent living out of IT, networking and Hardware configs.
Don't take offence, there are many good techs out there, just the larger companies 1st line are usually poor. I have had everyone possible & services except Satellite. Been around for a good few years, watching.
Try to relate to the obvious, that large companies Do tend to have someone answer a basic tech question and (I know) don't even own a computer and can't relate to the service they propose to support {This is 2003}!
The point still goes back to providing service PAID for and supported by competent plle. |
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 mondobytePolitically IncorrectPremium
join:2000-05-12
Fort Myers, FL | reply to major marco
Have some first hand experience and observations of the operations in Bangalore. NOT TRUE! Those folks speak better english than most Americans could aspire to complete with appropriate slang, drawls, and all. Some of them are so "prepared" that they know the local neighborhood in the USA that they service better than the folks that live there. Yeah, you are correct when you say they get paid a pittance. A trip to a bar for a few drinks might be a months wages!
Don't malign the Indians in Bangalore ... most of those that sound non-english probably are not Indians from Bangalor but further north in India or Caribbeans ... |
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major marcoRes Firma Mitescere NescitPremium
join:2003-02-13
Stepford, CA
| Third World Indentured Servitude is Wrong said by mondobyte:
Don't malign the Indians in Bangalore ... most of those that sound non-english probably are not Indians from Bangalor but further north in India or Caribbeans ...
I dont care where they're from. I am decidedly against the practice of outsourcing American hi-tech jobs to 3rd world SCABS who will work for pennies on the dollar. And nothing you can say will EVER persuade me that it is good for anything other than corporate GREED to hire cheap labor and outsource American jobs.
Since you are apparently in favor of outsourcing you must be one of the dittoheads known as executive management, because the only people who don't mind outsourcing are the people who still have jobs. And, unfortunately, corruptorate America has not begun to outsource executive management. Yet.
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A good scapegoat is almost as good as a solution.
»www.digitalconsumer.org
[text was edited by author 2003-07-04 18:55:39] |
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gpancner
join:2001-09-27
Nine Mile Falls, WA | reply to major marco
Re: What Are You Talking About Too Cheap? Or could it be that the employee ( who coincidently wants all of the services he/she uses to priced bottom-line and would complain to the government about greedy-bastard companies) thinks he/she is worth more than they're potential employer can afford to pay? |
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gpancner
join:2001-09-27
Nine Mile Falls, WA | reply to major marco
Too cheap? Or could it be that the employee/customer ( who coincidently demands companies charge bottom-line no profit prices or he/she will complain to government officials about monopoly prices and poor service) thinks that they're worth more than they are paid? |
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 AmeritecTechChange we can believe in, 1922Premium
join:2002-09-06
Houston, TX
kudos:6 | reply to major marco
said by major marco:
If you want A+ certified help then unfortunately the only way you're going to receive that is to learn it yourself. American companies are too cheap to pay for the skill sets their consumers demand. Don't blame the employees for lack of skills and knowledge. Blame the companies that won't pay market value for those stellar technical skills consumers demand.
Actually, the consumer has more effect on this than you let on. Would most customers be willing to pay an extra 20/month if it meant good technicians who know what they're doing? Probably not, especially when they're looking at the ads for broadband, and one is 20 dollars cheaper. |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | reply to major marco
Re: Third World Indentured Servitude is Wrong said by major marco:
I dont care where they're from. I am decidedly against the practice of outsourcing American hi-tech jobs to 3rd world SCABS who will work for pennies on the dollar.
I'm with you on that one. I have no respect for any country that tries to build its economy by stealing jobs from the economy of another country. I know if I had my way, I'd impose nasty tariffs on this practice, and bar the use of software in government that was developed in such a manner. Its personal for me because as a programmer, its a bit unsettling knowing how your job can be shipped off to some third world country at the drop of a hat.
I'm all for increased competition... especially from foreign countries, because it does raise their standard of living... but not if it is patently unfair in such a way that even prevents US companies from touching this stuff. I remember how everyone was making a big stink about the increased steel tariffs... how is it fair that foreign countries can just dump their shit on our markets at an unfair, their-taxpayer-subsidized price? Its definitely not fair. Until the playing field is actually level, then tariff all the way.
If it makes you feel better, globalization has come back to bite India in the ass... their wages are now apparently "too high" and the same jobs they stole from us are now being outsourced to even cheaper countries. And they're now bitching about it!!!!! All I can do is laugh! I love capitalism!
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Jewel got Britney-fied! There is hope for the world yet! |
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