Broadband Bill of Rights > Nice, but......

reply to Unit649

Re: Nice, but......

My $15/hr Customer Service job was outsourced offshore to a company that I'm told pays their employees $2/hr.

Do you think someone who is making $2/hr is going to know anything other than what's on the script on the terminal in front of him/her?

Frankly, if a company is going to have a monopoly in a community, they should have to hire people from that community. Then you might start seeing quality customer service, until then, well, you get what the company pays for.

I'm sorry to hear that you've been outsourced but how long ago was this. All my experience with the company being an x ATT employee and now Comcast is that they are bringing all deparments back to the company and running them locally. AT&T outsourced everything in Washington state where I'm at and about 2 years ago they started bringing it all back due to the Comcast merger. We are doing the last of it here very soon which is hiring over 200 people to do Billing/Collections for Washington here in the state. Here in Washington state everything is local all call centers/departments. I work in Tech support and take great pride in working for such a great company. I have over 12 years of computer experience including Network Administration and Network design and implementation on multiple platforms, topographies, and NOS's. Everyone here in my department goes through extensive and ongoing training on support our products and everyone I work with comes from there own knowledgable backgrounds. Eventually all of Comcast will be this way it will just take time to clean up all the mess that they aqquired with the old AT&T systems.

Nope. Comcast just signed a deal with Convergys for outsourced technical support.

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