how-to block ads
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| Stay Away from PSN! The NorthPoint install tech was friendly and helpful. He had me up and running within 20 minutes, 6-weeks after I first signed up. Everything was great for two weeks.
Then my connection went down, and my IDSL modem couldn't sync after that. For more than two months, my modem has been unable to sync.
I have tried contacting PSN by email and by phone, but nobody has returned my emails, and I don't think anyone ever answers the phone. I just wait on hold indefinitely whether I call support, sales or the business number.
I finally got my rebate from NorthPoint, so I have sent a note to NorthPoint explaining the situation with PSN. If they can't remedy the situation, I'll cancel them through my credit card.
Bottom line... PSN has a great price and a quick install, but it's not worth the nightmare. | | |
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| More info...I wish I'd seen this before I signed up with them. This is a quote from the Better Business Bureau in Phoenix, AZ...
»www.phoenix.bbb.org/report.html?···86000913
CUSTOMER EXPERIENCE: The Bureau has received complaints
concerning billing disputes, overcharges and unauthorized credit card
charges, malfunctioning equipment, unreturned phone calls, poor customer
service and delayed or no refunds. The company has responded to some of
these complaints although usually not to the customer's satisfaction. At this
time several other complaints remain unresolved or unanswered. Based on
this information, the company's record is unsatisfactory.
LEGAL ACTION: On August 9, 1999, the Attorney General of Arizona
filed an Assurance Of Discontinuance for it has reason to believe and
therefore alleges that Planet Systems Network has directly or by
implication promulgated advertisements that are false, deceptive and
misleading as described below. | |
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