Laughs my head off.....that is a good email. This would be a type of email to send to AOL. I have heard bad stories about NTL, so the email this person wrote comes as no suprise.
I have Sprint and is currently running into DSL problems and trying to get Sprint to figure out whats going on. My DSL connection keeps on going and Sprint telling me there is no problem. It can be quite fustrating to say the least.