pmattson
join:2002-07-29
Saint Petersburg, FL | Absolutely Road Runner has blocked my company out of business....They shut down ports that let my entire company log into our Proprietary "Microsoft" Network.....
They have told me Point blank...They have closed the ports...they will not tell me how long they will be closed...and they refuse to help me out by facilitating a pptp connection between my offices....
Their reaction was sorry bout your luck...and you can reprogram 127 PC's to a different port to authenticate our log-in and Exchange...
They also told me they would not give me any extra IP's to band aid the problem until they decide to open the restricted ports, they decided to close...
Well according to the AIGA.ORG they are lawfully not allowed to do that.
As an ISP they have to allow Fire walling by there client and allow continuous use of "Well Known Ports"...The ports RR shut down are "Well Known Ports".
In a 3 day battle to get RR to help my small 18 employee company back online and back into business...The only assistance I could get from RR was several referred Numbers to lost extension, that lead back to the same common Tech-Support I receive at my home.( non-Static residential service). It's my belief that RR has no business as a "Business Class" ISP to truncate any ports from at least the "Well Known" 0-1023 certified ports that should never be compromised by a "Business Class" ISP.
The closing of these ports caused havoc, company wide. Both Exchange mail as well as normal file access was blocked from these actions. Even though RR claimed they had not closed any proprietary ports, through extensive research from our own IT staff, we were able to find the closed portals. All of the selected ports are all the necessary ports for our two suites to authenticate a log-in procedure, leaving our production staff, without the ability of a complete log-in.
With out this the design staff can not log into the mass storage device that houses all off there active design material. This in essence has shut us down completely.
After countless log-ins to tech-support at RR, I have totally discussed my self with this whole situation. After the bad news of another nasty virus running rabid and the initial thought we were not prepared for this, we realized that our last three weeks of updating and Norton Anti-virus updates, we were confident Tuesday that we had faired real well with this latest attack.
Then came the lies...After 2 days of actually calling and getting through to tech support, @ RR and them basically making us feel as this was a totally “internal” problem, we decided to start a port sniffing device to see if there were possibly closed ports on our IP's. We were having limited difficulties logging into our domain. (This was because we were local).
As soon as we went to outer logins we defiantly found there was a large problem logging into our system from outside our office.
Reason being, RR had closed ports on our IP's that enabled our ability to authenticate our company for remote logging.
Thus not allowing anybody, outside of the #603 Suite the ability to log in, check mail or get to files in progress.
Road Runner is certainly not “Business Class” material! |
