US Cable Support > Comcast HSI > COMCAST LAGS WAY TOO MUCH

COMCAST LAGS WAY TOO MUCH

I hear ya! ... I've been fluctuating from 70 - 500+ ... day and night. Everything was fine maybe a month ago, but it has been rediculously low. DSLR is benchmarking me at 600/240 at midnight ... I used to get up to 2000/240 ... I miss @home (back when nobody else had it and i got all the BW)

reply to what the1
It has been AWFUL here in Washington- up to 1200 milliseconds, crazy routings, I'm in the Seattle area and more often then not my routing goes to New York and straight back to my local area then to california. Just weird, email always timing out, etc.

reply to what the1
here in SLC,UT and ive been getting horrible pings too
what the hell is wrong with comcast?

reply to what the1
I also live in the Chicago area and use comcast cable. I have been getting 56 K speed for about a week or two now. Its like if I turn everything off for a couple hours it'll work fine but then if I start using it it will get worse the more I use it. I have called them and they have given me almost no help. I have done everything possible: uninstalling software and reinstalling, deleting internet files etc, gotten rid of any possible virus or anything like that, rebooted and rebooted and rebooted. Nothing works. If anyone has any suggestions please help.

reply to what the1
AHHHH!
I too. Here in the Bay Area. Eversince COMCAST TOOK OVER AND TWO WEEKS PRIOR my ping s are erratic. Up and Down.
70-1500. Flucuates tremendously. Online gaming in near impossible now and I am having withdrawls. It must be in my head so they say with their ping tests. But line losses and pings shooting through the roof are evident. JUST BE HONEST with us. @HOME WAS 1800-2600, NICE---ATT WAS 1500-2000--GOOD--COMCAST IS 450,1200,600,1300,375,500/120,225,75 ETC...
VERY INCONSISTENT. NICE TO KNOW I'M NOT THE ONLY ONE. THINKING BOUT CHANGING TO RCN.

Yeah, same problem in Denver! I was a happy broadband customer for about a year with AT&T. Ever since Comcast took over I've had nothing but headaches regaurding ANYTHING related to my connection!

reply to what the1
nice to see people are also affected, but im talking about EVERY SINGLE DAY of pings from 100-500, I dont know if everyone is getting this but i am, and frankly im right about to cancel comcast and get dsl, unless COMCAST shapes up.

reply to what the1
»High Pings in Chicago

reply to what the1
Time to Visit the Comcast Forum

Edward

reply to what the1
My friend has roadrunner and it is having problems too. Your bad pings can likely be attributed to the blaster worm.

reply to what the1
Your not the only one in the DesPlaines area with that problem. I've had it for the last 3 weeks or so. Called many times and have gotten many different answers, recycle,
get a new ethernet card, it's your OS, don't use a router, if the speeds are bad don't use it then and the last one was "We know there is a problem in the Chicagoland area and we are working on it." My next question was "When can we expect to see improvement?" and the answer was "No idea there is no time schedule, could be a day, week, month or maybe longer. Was also told that since I get 12 hours of good speeds it was OK.
BC

reply to what the1

said by what the1:

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Hmmm, ok i just talked to 2 Comcast analysts and they said to directly connect the modem to your computer, and it works! Pings under 200-400, to be exact about 31 MS! The problem is some of the routers that you use. These are the routers that are currently affected that i used, Linksys BEFSR41 and a D-Link 2.4 GHZ wireless DI-614+. Other routers are most likely are affected. Now there are 2 options you can take, 1. Stay with your pings until comcast somehow fixes it, or 2. Do what i did and use a switch or hub, either one will get you pings of 31 Ms or even lower.

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said by what the1:

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....so the solution is to get a hub or switch until comcast fixes this problem, becuase it seems like most good router are affected.

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reply to what the1
It is possible to have latency problems with a router. It should not be a widespread problem, there are just too many users with routers that work fine. Tweaking the router settings may help but requires some knowledge of what they do. The tweaks forum may be able to help.

Latency can be caused by so many different things:

- Slow Servers. Obvious when only some servers have the problem.
- Virus/Trojan on machine. Run antivirus
- Spyware on machine. Run spybot.
- P2P software on machine. Removing the software will not always correct the problem.
- Comcast Router. Run a line quality test and tracert.
- Backbone Router. Run a line quality test and tracert.
- Comcast Node Overload. Run a line quality test and tracert.
- Router of ISP servers. Run a line quality test and tracert. Problem will only exist for some servers.
- Interference on wireless Lan. Run tracert.
- Bad Ethernet cable or connector. Run tracert.
- Modem problem/modem power supply.
- Interference problem with modem, Like fluorescent lights.
- Packet Loss from bad signal levels (specifically low signal to noise.) Check modem signal levels.
- Noise ingress from faulty internal wiring and splitters.
- Interference from TVs/amps on the line.
- Modem design (like the low noise immunity issue affecting Toshiba modems that was posted)
- PC hardware problems, Memory, power supply, heat, etc.
- Background tasks on PC (IM, Anti-virus, firewall, disk utilities.)
- NIC card driver, particularly on the cheap nic cards that push some of the processing of on the cpu.
- NIC duplex setting or RWIN, and other IP driver settings. Usually see data downloaded in bursts instead of a constant stream.
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Registered Bandwidth Offender #40812

reply to what the1
I know this would be an extreme move for most of you... but why doesn't everybody in Chicago call up and cancel their service (just for a month)? Obviously the Comcast franchise(s) are not moving fast enough to fix such a serious issue. If everybody in Chicago called up and cancelled, I bet they'd move their asses pretty fast to fix whatever was wrong (or fire the people currently in charge of the network and hire competent people). Just a suggestion.

Thats a great idea, but how would you pull off such an event. There are what 5, maybe 10 posters here from Chicago? DO you think comcast would care if they all cancelled. How many subs are in Chicago?
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You want the truth? You can't handle the truth!

for every poster there must be many more viewers - still, I doubt Comcast would care because there are millions of people out there that have no clue that their connection is slow in the first place, and if so, just do something else at those times. ick.

reply to Big_D
True... but if all the Chicago posters tell their friends who have it who tell their friends who tell their friends... etc. it could work. That or start putting up flyers all over the place. :P "Sick and tired of Comcast's crappy service? Cancel for a month and stick it to 'em!"

reply to what the1
Last I was on dialup my gateway ping was 330 ms constant. 56K speed? 100 ms is not that bad. Hey, we could be using 1200 baud and the old BBS stuff on our Commodore 64s. Those were they days huh?