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Zrat123
Premium
join:2003-01-26
Montgomery, AL

Problem with server

At times I will be surfing the internet and Bam my connection is gone . Try to go back to home page which is Knology of course and it states connection cannot be made but then I reboot and no problems . Anyone else having this problem. Thanks W2000 USB 4200 Modem, Plenty of hardrive, system running great except for this. Norton Check No virus
present.

Thanks Tom


Montezuma58

join:2000-08-18
Madison, AL
from Knology:
quote:
Knology will be performing scheduled network maintenance Saturday September
6th 2003 between 2:00am ET and 6:00am ET. Knology High-Speed Data customers
in all cities will notice intermittent disruptions of all internet
activities during that time.

Maybe they were still working on this.


Cop
Premium
join:2001-09-05
Auburn, AL
I've been getting this also. Not sure realy what this is. (since I'm no longer employed by them) It's great real annoying real fast. I would switch to dsl but I live on a semi-mountain and not close to a CO.


Zrat123
Premium
join:2003-01-26
Montgomery, AL
What happened, Did you quit if you dont mind me asking?
This is a problem when you have to reboot to get back to the Homepage of Knology. Maybe it will be fixed before long.
Hopefully, The last two days have been ok, just slow on connecting.

Tom


Cop
Premium
join:2001-09-05
Auburn, AL
I'm getting a lot of "Page cannot be displayed"(s)

futurelinux

join:2003-09-08
Montgomery, AL
I'm in Montgomery and have seen SIGNIFICANT slowdown the last couple of days. My best speed is about 15K download. UGH! I had been getting 200K! Is anyone else seeing this much of a slowdown?


penguin356
Premium
join:2001-02-01
Somewhere
kudos:1
reply to Zrat123
I have seen this slowdown in Knoxville as well. It's really getting annoying!!! If Knology keeps this up, I'm jumping ship over to Comcast or maybe even DSL.

bfrye

join:2002-03-12
West Point, GA
reply to Cop
Send me some examples.

zjazzy

join:2003-09-09
Montgomery, AL
reply to Zrat123
I have also seen a great slowdown, DL speeds only around 112KBPS. Talked with support, they said it was a problem with routers in Montgomery and Auguasta and had no timeframe for resolution. I just emailed them again to find out any new information and I will post it to the forum as soon as I get it!


Zrat123
Premium
join:2003-01-26
Montgomery, AL
Thanks I hope they fix it soon. This is getting old fast.

Tom

futurelinux

join:2003-09-08
Montgomery, AL
reply to Zrat123
Wednesday evening, and still agonizingly slow. Here's my latest response from Tech Support:

At this time we are currently experiencing routing issues in the Montgomery AL and Augusta GA markets. The administrators are aware
of the problem and are working toward a solution. Thank you for your patience in this matter.

I am a Network Admin, and I know this can't all be "routing issues" . Usually, I have nothing but wonderful things to say about Knology, but they're really dropping the ball on this one.
I really wish Knology had their own "local forums" so we Knology users could easily communicate with each other. I also wish Knology were more informative about their status.


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123
Thanks for the reply, it would be nice to be able to link someway as far as communication .Seems like customer service
would be on top to better served the customers. I know Knology have alerts on the Home page but Im really not sure on how accurate it is. Thanks again.

Tom


Cop
Premium
join:2001-09-05
Auburn, AL
To tell you the truth i dont think they are very accurate. Ive notced this evening speeds are back up to normal for me.

zjazzy

join:2003-09-09
Montgomery, AL
Still not anywhere near normal here...testing around 116 kbps. and downlaod are at 20 kbps or less.... ground down to 3kbps a while ago...really makes updating drivers a pain!

futurelinux

join:2003-09-08
Montgomery, AL
This morning, I cycled the power on my cable modem, rebooted the computer, and speeds are aproaching normal again. There are still some issues with DNS lookups, but it was getting better the more I used it.


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123
I think they got if fixed , seems alot faster today , no problems so far.

Tom


Cop
Premium
join:2001-09-05
Auburn, AL
I usually receive above 2000. Right now I'm missing 700.


Cop
Premium
join:2001-09-05
Auburn, AL
The one above was from knology's speedtest. This one is from »atl.speakeasy.net

7:30 PM CST - 9-12-03


penguin356
Premium
join:2001-02-01
Somewhere
kudos:1
reply to Zrat123
Click for full size
Got my Speed back


Cop
Premium
join:2001-09-05
Auburn, AL
2003-09-13 17:28:28 EST: 2041 / 242
Your download speed : 2041625 bps, or 2041 kbps.
A 249.2 KB/sec transfer rate.
Your upload speed : 242072 bps, or 242 kbps.
Seems like broadband .. above the 1mbit barrier!

From day.speakeasy.net

Got mine back also! And pages a loading a lot faster!


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123


your
download «1548 kbps

your
upload «3 kbps

What has happen to knology, Gee give me a break.


Cop
Premium
join:2001-09-05
Auburn, AL
Try atl.speakeasy.net and repost your speed....Also dont rely on speed tests to tell you your speed. Only realy downloading files can tell your true speed.


Cop
Premium
join:2001-09-05
Auburn, AL
Heres What I'm getting in Madison, Alabama.

2003-09-20 17:44:52 EST: 2207 / 235
Your download speed : 2207333 bps, or 2207 kbps.
A 269.4 KB/sec transfer rate.
Your upload speed : 235488 bps, or 235 kbps.
Seems like broadband .. above the 1mbit barrier!


Zrat123
Premium
join:2003-01-26
Montgomery, AL
your
download «2213 kbps

your
upload «40 kbps

Thanks , This is what Im am getting from speakeasy test.


Cop
Premium
join:2001-09-05
Auburn, AL
Hmmm... Your upload is way off from what it should be....Give knology a call. I know that give you the run around but try it any ways.


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123
Cop, I called Tech Support and the guy Tick me off, He first ask what programs am I running and If I running a firewall this is probally why my speed is not up. I ask him WERE DID HE GET THIS SCRAP FROM and He said Well Im am Tech Support . I also informed him I get good download and upload with the fire wall so what has this got to do with it but today I got 19 BPS for a upload. He said ALOT, I ask for the Techs Last name and he wouldnt give it to me. Time for me to be looking elsewhere, Maybe I will go back to Earthlink, I tried of this scrap.

Thanks for listening Tom


Cop
Premium
join:2001-09-05
Auburn, AL
Zrat - I'm very sorry to hear this. I know their tech support sucks but if you can put up with them... try giving them a couple calls a day if you have to.... if you feel its reached the limit then by all means have fun with others ISP's... Wish i had a the option


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123
Thanks, I shouldnt let this get to me but Tech Support does make you mad. Its bad when they seem to think they are almighty God and you are nothing. I hanging on o.

Tom


Zrat123
Premium
join:2003-01-26
Montgomery, AL
reply to Zrat123
:46:07 Speed test (dslreports-west1.speakeas) 1527/82 kbps
2003-09-24 19:20:50 Speed test (speedtest.knology.net) 2052/158 kbps
2003-09-24 18:56:13 Speed test (speedtest.knology.net) 2019/19 kbps
2003-09-22 18:03:14 Speed test (dslreports-west1.speakeas) 1485/171 kbps
2003-09-21 08:58:43 Speed test (atl.speakeasy.net) 2213/40 kbps
2003-09-20 12:59:59 Speed test (dslreports.linkline.com) 1600/135 kbps
2003-09-20 09:50:00 Speed test (dslreports-west1.speakeas) 1548/3 kbps
2003-09-20 09:40:12 Speed test (ec) 1365/41 kbps
2003-09-13 08:47:22 Speed test (speedtest.knology.net) 2076/183 kbps
2003-09-13 08:43:27 Speed test (dslreports-west1.speakeas) 1676/193 kbps
2003-09-11 20:03:48 Speed test (speedtest.knology.net) 2091/129 kbps
2003-09-10 18:07:44 Speed test (speedtest.knology.net) 2091/127 kbps
2003-09-07 13:27:54 Speed test (speedtest.knology.net) 2103/132 kbps
2003-09-06 12:20:01 Speed test (speedtest.knology.net) 1809/133 kbps
2003-08-31 12:18:30 Speed test (speedtest.knology.net) 2049/165 kbps
2003-08-30 09:16:13 Speed test (speedtest.knology.net) 2023/152 kbps
2003-08-16 10:25:53 Speed test (speedtest.knology.net) 2142/110 kbps
2003-08-09 09:28:40 Speed test (ec) 2149/170 kbps
2003-08-08 18:12:24


Cop
Premium
join:2001-09-05
Auburn, AL
Have you tried actually uploading something to your ftp account with knology and see what the numbers are? Looks like your upload might be coming back slowly. If it comes down to it, I would call knology, explain you problem, then after the tech tells you a bunch of crap ask to speak to his super. Thats all I can realy say. Sorry Tom.