 NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | An interesting story... A while back Verisign asked some of its customers to come in and be a part of some focus groups. They were offering to pay $50 or $100 (or something like that) in cash to each participant at the end of the meeting. The point of the focus groups was to help Verisign determine why they were losing market share (or were losing out) to other companies when it came to personal (and I think small business) domain name registrations.
Needless to say, some interesting things came from the meetings. At the time of the meeting, a couple of the folks in my group were no longer Verisign customers; a few others were in the process of switching some of their domain names from Verisign to other registrars. A number of people blasted Verisign's customer service for everything from billing issues to having to navigate a labyrinth to get an actual customer service rep on the phone.
It appears that some time after all this input was made to Verisign, they still haven't made any changes. They're still up to their usual tricks, and still annoying people with potentially problematic business practices. That's too bad...
Ironically, as a result of going to this meeting and participating, I learned about GoDaddy from one of the other participants. Since then, I have switched my one domain that was with Verisign over to GoDaddy and have registered another couple there as well. Once I left Verisign, I never looked back. And now that they're doing things like this which will make it that much more difficult to stop spam, I never will.
I can understand why Verisign would want to do what they're doing (free advertising), but that does not mean I disagree with it any less than anyone else.
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