 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| reply to NOVA_Guy
Re: Thumbs up to my neighbors... Thanks!!
I can't accept all the credit, but I was an active participant:
• I spoke at each of the three franchise transfer hearings, where customer problems were exposed. (Public speaking is NOT my forte, and I'm not even very good at it - my voice crackled and I sounded nervous each and every time).
• I made a personal visit to the councilmember from my district, asking that he vote in favor of the bill.
• I contacted dozens of people, asking them to join me in emailing our councilmembers.
In addition to meeting a bunch of really great MCMD residents, I discovered that our representatives listen to their constituents. |
|
 RxdoxxPremium,Mod
join:2000-11-03
Middle River, MD
kudos:6
Software
Washington & Balti..
Philadelphia & Nor..
| Another Thumbs Up It is a battle that has to be done (somewhere) and I also appreciate the efforts by my fellow state residents.
I'm on the Comcast Essex node, and haven't experienced the problems my southern neighbors have, but definitely realize that some standards need to be defined/set especially for a "monopolistic" situation.
I've seen my speeds degrade some over the 3 years I have subscribed, and the cost increase.
I now see television ads for 25 times faster than dial-up when I was promised 50 minimum at the start, and actually got closer to 90 after I found the exceptional tweaks forum here. Not that I'm down to getting the 25, but I understand that if a battle is not fought and won somewhere in the state, the rules for me can be changed any time on a take it or leave it basis.
So a big THANK YOU to Karl for his report, and all those who went to the front lines for everybody. THANK YOU!
--
A word aptly spoken is like apples of gold |
|
| reply to JTRockville
Re: Thumbs up to my neighbors... Thanks.
BTW, if you ever have an outage, just try to get the 10% per day credit. It's been my experience that while that policy is printed on every bill, Comcast refuses to give it. Their customer service reps aren't even aware that's a proviosion of the franchise agreement. |
|
JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| You filed a complaint with Consumer Affairs about that, right not2cr8iv  ? |
|
Tnek
join:2002-01-15
Rockville, MD | reply to JTRockville
I have to add my thanks, as well! Comcast's cable tv service has been pathetic (not to mention the ISP side of the monopoly). |
|
 NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | reply to not2cr8iv
said by not2cr8iv:
Thanks.
BTW, if you ever have an outage, just try to get the 10% per day credit. It's been my experience that while that policy is printed on every bill, Comcast refuses to give it.
Then just pay 90% of your bill (or 80%, or 70%, etc, etc). If enough people did this, then I assure you that Comcast would likely get the message. Another, more costly, option would be for each person who is so inclined to pay the full bill and then file a lawsuit against Comcast in small claims court.
Also, is there an agency within the county that will record and track consumer complaints about this? If enough people called when there was an outage, then I'm sure that this could be used as ammunition by the county to either fine Comcast or kick them out altogether. There are plenty of other cable companies out there. If nobody wants to serve Rockville or the surrounding area, I'm sure that a community cable company can be started to give residents better service, more channels, and an all-around better experience for less money anyway.
I hope that more communities begin to follow the example here and hold their cable companies accountable for dismal service. I guess, though, that the proof of how well this works will be seen a year from now when we all can look back at the changes in service and see.
--
Cox cable: the hallmark questionable business practices and lousy cable service! |
|
JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| said by NOVA_Guy:
Also, is there an agency within the county that will record and track consumer complaints about this?
Yes, currently the county's cable office does. But without this legislation, they have no authority over cable modem services. The franchise agreement (including the "10%" rule) applies to cable services, not information services.
The FCC is supposed to regulate information services, but all they do is refer you to your local franchise authority. |
|
