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 NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | reply to not2cr8iv
Re: Thumbs up to my neighbors... said by not2cr8iv:
Thanks.
BTW, if you ever have an outage, just try to get the 10% per day credit. It's been my experience that while that policy is printed on every bill, Comcast refuses to give it.
Then just pay 90% of your bill (or 80%, or 70%, etc, etc). If enough people did this, then I assure you that Comcast would likely get the message. Another, more costly, option would be for each person who is so inclined to pay the full bill and then file a lawsuit against Comcast in small claims court.
Also, is there an agency within the county that will record and track consumer complaints about this? If enough people called when there was an outage, then I'm sure that this could be used as ammunition by the county to either fine Comcast or kick them out altogether. There are plenty of other cable companies out there. If nobody wants to serve Rockville or the surrounding area, I'm sure that a community cable company can be started to give residents better service, more channels, and an all-around better experience for less money anyway.
I hope that more communities begin to follow the example here and hold their cable companies accountable for dismal service. I guess, though, that the proof of how well this works will be seen a year from now when we all can look back at the changes in service and see.
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Cox cable: the hallmark questionable business practices and lousy cable service! | |
 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| said by NOVA_Guy:
Also, is there an agency within the county that will record and track consumer complaints about this?
Yes, currently the county's cable office does. But without this legislation, they have no authority over cable modem services. The franchise agreement (including the "10%" rule) applies to cable services, not information services.
The FCC is supposed to regulate information services, but all they do is refer you to your local franchise authority. | |
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