OHnetguyPremium
join:2003-01-16
Toronto, OH | Need bumped up to 384/160 My DSL was up two days ago and has been at 192/128 (ordered 384/128 and believe it probably should be 384/160). Wondering if someone can take a look and do the needful.
I'm served off of an RT. I'll IM my TN to whomever the appropriate person is. Would also like to know if somebody could pull and provide statistics from ASI end (maybe its not possible if its on an RT? though i read that somewhere) and post em here for this connection.
My goal is to eventually attempt to order 1500/128 if my line supports it - I'm at I think 15,800 feet or something like that according to the ordering software (I work for the ISP who is providing this).
At first I thought it was on ramp-up, but from what I've read they talk about customers on RTs not going through rampup.
Thanks
Mike
DSL Statistics:
Type : ALC MULTI-MODE CP
Datapump HW Rev : ff
Datapump FW Rev : 3.9.16
Datapump Vendor ID : ffff
Current Status : LINK UP
Operating Mode : G.DMT
Data Path : Fast
Downstream Upstream
Current Rate : 192 Kbps 128 Kbps
Maximum Rate : 4800 Kbps 609 Kbps
Noise Margin : 32.5 dB 21.0 dB
Attenuation : 38.5 dB 16.5 dB
Out Power : 7.5 dB 0.0 dB
Near Far
FEC Counts Fast : 0 0
CRC Counts Fast : 0 0
HEC Counts Fast : 0 0 |
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 McSummationMmmm, Zeebas Are Tastee.Premium,MVM
join:2003-08-13
Round Rock, TX
kudos:2 | said by OHnetguy:
Downstream Upstream
Maximum Rate : 4800 Kbps 609 Kbps
With these rates, you ought to be able to go to 1500/whatever immediately. |
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OHnetguyPremium
join:2003-01-16
Toronto, OH
| I would hope - but a few factors probably prohibit that
First off, my distance from CO - will probably make them squeamish.
Secondly, and probably more importantly, because I couldn't order anything higher than 384/128 in the software (because originally it claimed my line did not meet minimum requirements but somebody I know who works for SBC said there were no loading coils and one bridge tap and that this oughta get me 1500. Anyway, because of that, probably in addition to the fact that I'm 15800 ft from the CO/RT, then the ordering software didn't allow me to select 1500/128.
Since we aren't dealing SBC direct but my service is through our ISP, its not as easy for one of these guys in the forum to just bump it up and have my billing adjusted since they woudl have no authorization via the ordering software to do so.
So I'm going to have to find out the way to go about getting it to show up in the software or something so that I can then select the higher rate and then let the order process down the line.
I'm keeping my fingers crossed though  \
In fact, it would even be nicer if I could go 1500/256 or 768/256. I'd almost rather have the increased upstream and sacrifice some downstream if that had to be. Right now my ISP provides a T1 to my house since I work in netops and I am wanting DSL to be usable enough for my needs to allow me to cancel the T - since the difference between the two is about 500 bucks a month
- Mike
Mike
[text was edited by author 2003-10-11 15:43:32] |
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 ross96VIP
join:2000-11-02
Huntersville, NC
 ·AT&T Yahoo
| Mike, you are not served off an RT, this area only has co dslam. Anyone who is served off an RT can get any speed pkg available. I believe you are on the ramp up plan so I would imagine you will increase to the 384sync rate once the 10 days has passed. I think the sync rate is 384/128. |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | Really? Hmm, ok. I just knew there was something different about Toronto - and I thought that being part of the rural community DSL thing that it was an RT. I guess that doesn't make a lot of sense though since I know it is based out of Toronto CO. My understanding was that toronto wasn't where the actual DSLAM was. That's why you're an engineer and why I don't work for SBC heh !
Ok then I guess I'm on ramp-up
Mike |
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 MaxoYour tax dollars at work.Premium,VIP
join:2002-11-04
Tallahassee, FL | If you do the prequal at »/prequal you can find your local CO and find where's it's located at. It must be pretty close if you're getting DSL out of it.
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For the memory of Johnny Cashhttp://www.maxolasersquad.com |
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 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70
·AT&T Southwest
 ·DIRECTV
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 ·Google Voice
| reply to OHnetguy
Some information that may help with other ISP's reselling ASI service. From what I was advised all ISP's have a service center they can contact on issues like these. I am wanting to say they are called the ISPSC or ISP service center.
I have the number at the office but not on me here at home. I believe all ISP's should have that number and should be able to contact them.
You might try that avenue of approach..
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Fast and furious!! 225lbs lost and a future that I never dreamed of... Whodathunkit?? |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | I guess I"ll give that a try then. That pretty much lessens the usefulness of this forum if simple requests cannot be processed. Although it really doesn't surprise me - I suspected that there would be no way for anybody on here to take action to upgrade an account or change profiles, etc. without an order coming through from the ISP itself.
I think pretty much the things that can be done are checking a line and letting us know what the line is set at, what types of errors it is getting, etc....anything more than that seems to require the ISP to contact ASI directly to have it done or place a service change order.
- Mike |
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 MrFixitCTpay it forwardPremium,VIP,ExMod 2001-06
join:2000-12-01
Charleston, SC
 ·Home Telephone
| said by OHnetguy:
That pretty much lessens the usefulness of this forum if simple requests cannot be processed.
Now let's see, I guess the fact that the good folks here won't go around corporate protocol, on behalf of a CLEC, and possibly endanger their livelyhood does make them rather useless... 
--
cya |
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OHnetguyPremium
join:2003-01-16
Toronto, OH
| said by MrFixitCT:
said by OHnetguy:
That pretty much lessens the usefulness of this forum if simple requests cannot be processed.
Now let's see, I guess the fact that the good folks here won't go around corporate protocol, on behalf of a CLEC, and possibly endanger their livelyhood does make them rather useless...
Some of you are just a little too touchy. I'm stating facts. If this particular forum was started for ASI ISP partners but we cannot get the same things achieved as a normal SBC DSL customer, it does indeed lessen the usefulness somewhat.
But, I did not state that it was not useful - and my meaning was that generally anything that could be done or need answered, even for DSL resellers, could be answered in one of the primary SBC/Ameritech forums - They are much more active and full of historical information to answer just about any question.
I also stated that my perspective was that people can come here and get information on line statistics and whether their line will support a certain plan, or for some other general questions that are often answered in the other SBC forums.
I have had to apologize to somebody before who mistook what i said, and I shouldn't have to get into a habit of it. I think we are all adults - and as such, should not read more into messages than what there is - I'm not bashing anybody (including ASI). I think the forums are a great service, but this one, even though intentions were good, seems to really not be able to offer much more to DSL resellers by virtue of the fact that there is corporate protocol in the way that would forbid that. Most certainly I would expect all ASI people to stay within their guidelines and not try to do anything for me that would jeopardize their job. I'm not here to cause people grief. I'm here to get answers myself - and to find out what can and cannot be answered.
This forum is relatively new and it looks like I'm one of the few that will be pushing the limits of finding out what can and can't be done in it (since I don't see many DSL resellers here asking questions - I'm sure they have them, but they are either too proud to ask them or are forbidden to ask them lest somebody else at that company find out about it and chastise them for presenting themselves publically as less knowledgeable.
Mike
[text was edited by author 2003-10-17 09:08:45] |
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MrFixitCTpay it forwardPremium,VIP,ExMod 2001-06
join:2000-12-01
Charleston, SC Reviews:
·Home Telephone
| said by OHnetguy:
I'm not here to cause people grief. I'm here to get answers myself - and to find out what can and cannot be answered.
Mike
Fair enough...
--
cya |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | Needed bumped up to 384/160 got 1536/160 Eventually I ended up putting in a service change order to go to 1536/160. A day before the due date I called ISPSC, who referred me to Maintenance - I was requesting to be taken off of Interleaved mode. The person taking the call saw my change order and suggested that I just wait til the next day saying that when it was changed to 1536/160 it would also be changed from Interleaved to Fastpath. I was fine with that.
Then at the end of the day on the due date I still hadn't had it. I IM'd Toaster2K who tracked down the order and got it all taken care of ASAP. I'm now a happy guy at ~15,000 feet from the CO with 1536/160 working fine. Thanks Toaster2k for handling my request so quickly!
I do have a question though - do all service change orders generally take seven days for SBC direct and ISPs using ASI alike? My experience has been that installs (at least for ISPs using ASI) often are done 1-3 days beforehand but that service changes generally get completed closer to the due date (which usually is 7 days from request to completion).
- Mike |
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DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70 Reviews:
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| reply to OHnetguy
Something to research on.. Technically for SBC lines I could hit up PondTech  or Beatmeup for SBCIS and SBC orders. Unfortunatley, for other ISP's they should be able to call that ISPSC I mentioned and get an order override or placed, after the order is in the system I can escalate it, but the order has to be in place first. I cannot escalate something to happen if there is no order on it. To think about it like this. the ISPSC is your "Annonamoose or beatmeup" for your specific ISP. They (with your authorization or code) can submit an order for you, and even override the systems. I am not sure (and I will have to do more research on this)if I can call the ISPSC and make them take an order for another ISP. It might be a little more believeable if you are on the phone with me, but I think that might be easier than me calling myself, in the long run. That might be just the perfect solution.
Keep in mind when we thought of this forum we were not for sure what "ground rules" there is as of yet, what we can do, what we cannot do, and what we as a team can control. It's not a disservice issue, it is making sure all parties are treated equally and fair.
The main question that comes to mind is if I call them and tell them I need an order for First Internet Service for an upgrade outside of paramaters, the first question they are most likely going to ask is:
who am I?
Am I an authorized agent of First Internet Service?
If I cannot answer those questions then legally (SBC employees or not)& technically can hang up, or possibly report me to my superiors. Believe it or not you have more power there with the phone call to them than I do (or what I know to be evident)
I will try to find more answers so the running around does not happen in the future. Possibly you can even shed some light on what ASI represents to your company. Then we can see where we fit.
Thanks and sorry ahead of time,
David
SBC/ASI net center tech.
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Fast and furious!! 225lbs lost and a future that I never dreamed of... Whodathunkit?? |
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OHnetguyPremium
join:2003-01-16
Toronto, OH
| David,
Yes, I would agree that for ISPs (at least other than SBCIS) using ASI for DSL, the following is likely true:
1. A service order needs placed before one can expect the ASI guys here to do anything such as uncapping or changing the plan of an ISP customer
2. The ASI guys here can check line quality and do various other testing on the line directly (at least so far that seems to be the case) without any apparent ramifications on their end. I.e. it appears to me that an ISP customer can come directly here and IM one of the guys to take a look at their line, or the ISP can make the request to the appropriate person on behalf of the customer.
3. I suspected that once an order was in the system it could be attended to quicker, if one of the ASI guys has time and chose to take on that task - but I couldn't speak for any of you. You say that you can pick up an order in the system and expedite it, so I'll take your word for it - That's good news. Now, if there are costs to the ISP associated with something being expedited, this would have to be known by the ISP beforehand so that they don't get carried away placing various orders and then IMing various personnel at ASI to do it only to find out that it just cost them X amount of dollars.
4. Typically what I see, for ISPs, is that ASI's provisioning is usually completed 1-2 days before the due date. New orders placed by ISPs generally have due dates within seven days of the order submission. Service orders generally take seven days from submission to completion - in my personal experience so far. The difference between new service orders and service orders on existing accounts seems to be that service orders on existing accounts (at least so far) tend to take the full seven days to complete. Of course, this is where one of the ASI guys' help may also be beneficial, according to you David. I'll test this theory down the road
ASI has provided very nice resources for us ISPs to place orders, open tickets, etc. in a timely fashion. I have only had to place one trouble ticket so far, and five minutes after I entered the ticket into the system somebody from ASI or the ISPSC had called me back - and this was at 10:00 at night. Very nice service.
I would agree that any ASI tech shouldn't act on a service order and that Annonamoose or BeatMeUp shouldn't attempt to place an order on behalf of one of the ISP's customers since that would likely get one or more of them into some very hot water.
Now that I am getting the hang of it, it is relatively easy for me (as a representive of an ISP using ASI) to quickly place orders. If it turns out that once an order is placed and is in the system one of you guys can pick up the ball a little quicker and roll with it, that's a bonus. And IF that is the case, then it essentially is not much more of an effort for an ISP partner (is that what we are?) to get something done.
Now, the end user is a different story. The end user is going to have to go to the ISP if they need a change in service or want to request uncapping. Heck, I am guessing that if an ISP's customer line is capped at 384 but records show them paying for 1.5, then if everything checks out from a technical standpoint maybe the ASI guys can uncap without the ISP's customer having to go through the ISP. That will be something that needs to be determined down the road.
So far I'm happy with the way things are - I won't get into the gripes I have because they aren't gripes that you all can do anything about and this isn't the forum for them. From a technical standpoint, which is what you all are about, I think the forum does indeed have usefulness. It's just a matter of the customer knowing when they have to contact the ISP and the ISP knowing how to properly get things done efficiently by placing an order or opening a trouble ticket.
Mike
[text was edited by author 2003-10-24 13:57:22]
[text was edited by author 2003-10-24 13:59:19] |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | reply to David
said by David:
Keep in mind when we thought of this forum we were not for sure what "ground rules" there is as of yet, what we can do, what we cannot do, and what we as a team can control. It's not a disservice issue, it is making sure all parties are treated equally and fair.
I understand that, and would hope that you wouldn't take previous comments of mine in a way other than how I meant them to be taken. It wasn't a bash against you all. I see now that things still can be done relatively quickly assuming quick action on the ISPs part and the ISP's customer knowing when to contact the ISP. But when I first came in and then found out that I couldn't just have things done directly like a normal SBC customer could, it certainly was a bit disheartening - Those who aren't aware of what steps need to be taken will feel the same way until they come to understand how the process works.
- Mike |
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ross96VIP
join:2000-11-02
Huntersville, NC | Hey Mike! How about a speed test? |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | said by ross96:
Hey Mike! How about a speed test?
Hey Ross, what's up man!
Here ya go - Nice huh ? Pretty great for 15,000 feet and the fact that originally I couldn't order anything more than 384/128!
2003-10-25 10:09:45 EST: 1239 / 218
Your download speed : 1239645 bps, or 1239 kbps.
A 151.3 KB/sec transfer rate.
Your upload speed : 218245 bps, or 218 kbps.
Seems like broadband .. above the 1mbit barrier!
Mike |
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ross96VIP
join:2000-11-02
Huntersville, NC | Pretty nice upload! You must be on the new rate adaptive upload. Is that T1 history or you gonna keep it? |
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OHnetguyPremium
join:2003-01-16
Toronto, OH | said by ross96:
Pretty nice upload! You must be on the new rate adaptive upload. Is that T1 history or you gonna keep it?
You're right. I am on rate-adaptive profile now Yes, the T1 is history. It's still currently up and running but we placed the cancellation yesterday I believe. So Marty won't have to come out and replace working smartjacks anymore heh. Of course, that leaves Ed's T, which will keep Marty busy.
- Mike |
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DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70 Reviews:
·AT&T Southwest
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| reply to OHnetguy
Re: Need bumped up to 384/160 for #3 I know there is no cost on it, we escalate SBCIS orders and AOL and other ISP orders all day log.
Like I said, let's explore and see....
The only thing we can do is learn how the puzzle fits then refine the puzzle when it is done...
Something that might help to do first...
1.) Send us the info on the line information DSL TN, and such. We can do a line test and get back with ya, or test the new speeds as you wish..
2.) If the line does pass the speeds you want, all you would need to do is contact the ISPSC to place the order, or conference us in to verify the speeds will work.
3.) once the order is in the system, if I have the speeds placed at the higher levels. I can and most times will leave them for the higher speeds so when the order goes through the provisioning group can come in and just complete the order out. Unfortunatley for RT based dsl circuits ASI has no control of the RT's so most times the ISPSC will know what speeds you can order from that RT. That is established by the local ILEC (Ameritech in this regard).
I hope this can help a bit.
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Fast and furious!! 225lbs lost and a future that I never dreamed of... Whodathunkit?? |
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