ya'll realize that clecs buy the dial tone and features from the ilec, right? so if your service is 'crappy' guess what??!? it is still going to be 'crappy' you just now get to complain to the clec who then complains to the ilec.
it is called reselling they all do it, mci and att are the biggest resellers, they could also buy the dsl from the ilec and resell it to their customers. some do that but, most do not.