Re: Anyone notice there is lots of DNS ping timeouts? in Cyberonic http://www.dslreports.com/forum/r8500625 en Tue, 01 Dec 2009 10:23:27 EDT Tue, 01 Dec 2009 10:23:27 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8507374 kenneth11z : tangtang98, thanks for sharing your experience. I'm going to start a new topic and have everyone else share their experience with their technicual support and then I will forward this link to their executive and operation manager. So guys... If you can copy and paste what you have posted recently to the new topic, I would really appreciated. Let's do this collective and maybe we will get some positive response from them. I bet the top executives don't even know about this. We'll see....

Tangtang98, can you repost your in the new topic? Thanks.

-Kenneth]]> http://www.dslreports.com/forum/remark,8507374 Fri, 14 Nov 2003 21:47:41 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8505030 tangtang98 : I am sorry to hear about that. But "Tony" is nothing but rude person(I never call him engineer neither technician)
1st, he never listen what we say.
2ed, he believes no one knows DSL system but himself.
3ed, he doesn't have any commonsense how to deal customers.
4th, he never gives us any solution which works well.
Overall I've never met this much horrible "Technical Manager"
I will not say details but enough was enough. I am so tired to deal with Cyberonic. Since then I haven't called them at all. Even my ADSL speed was slow downed to 300/150 which is quarter of it used to be.

Poor Japanese network engineer

]]> http://www.dslreports.com/forum/remark,8505030 Fri, 14 Nov 2003 16:46:20 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8504638 kenneth11z : To mig288:
Yeap, that's the whole purpose. Now that I switch over using Speakeasy DNS, I have no request timeout so far. And I'm using my NetGear router. I'm going to ask them to request a trouble ticket to have MCI fix the DNS servers problem. If for some reason they don't open the ticket and continue to assume the DNS servers is fine from their side, then both Cyberonic and MCI sucks becuase Cyberonic assume that MCI is not going to take a look at the problem and fix it. So if they are smart and specially if they reading this forum, they better fix the problem soon.

To BBC:
Whatever router you use, there should be a web client that you can go into the router's configuration to the change DNS. Please refre to your router manual and it will tell you how. It will provide a IP like 192.168.0.1 and enter that in a web broswer to access the web client to change the router's configuration. As for the Efficient, I'm not too sure if you can't the dns information since only Cyberonic technician able to access to it. I might be wrong, but I have never try. I'll ask the technician while I'm going to call them.

If I were you, for now, use Speakeasy DNS servers for now. I'm using the San Diego as the DNS for mines. I'm in San Francisco.

-Kenneth]]> http://www.dslreports.com/forum/remark,8504638 Fri, 14 Nov 2003 15:55:03 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8502894 BBc5 : yea that is wat i thought too.. but i used to use portland DNS now i switch to ... scaramento .. still 1 or 2 time come out .. .. not often as usually you said about enter the DNS into the your ROUter .. HOW ?? i got a CISCO 675 (got that from flashcom my first dsl 384/384) and Effient and i am using 198.6.1.146 and 198.6.1.3 (NY) should i change the NY one to other one ?]]> http://www.dslreports.com/forum/remark,8502894 Fri, 14 Nov 2003 12:00:12 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8501289 mig288 :
said by kenneth11z See Profile:
mig288, thanks for the tip. I haven't really thought about that. In that case, I'll ask them to open an trouble ticket to MCI to resolve the problem.

-Kenneth
While you are at it tell them to fix all of the Dns's For everyone! :) Saves a lot of other people time. ]]> http://www.dslreports.com/forum/remark,8501289 Fri, 14 Nov 2003 07:32:24 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8501218 kenneth11z : mig288, thanks for the tip. I haven't really thought about that. In that case, I'll ask them to open an trouble ticket to MCI to resolve the problem.

-Kenneth]]> http://www.dslreports.com/forum/remark,8501218 Fri, 14 Nov 2003 07:08:53 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8501129 mig288 : Kenneth, I wouldn't go as far as to dump Cyberonic. My connection has been flawless , Although they do have issues with DNS, its really not Cyberonic's fault. They are resellers, of MCI(Worldcom) and when you call and let them know about the DNS issue, they should open up a ticket to get it resolved. My $0.02c]]> http://www.dslreports.com/forum/remark,8501129 Fri, 14 Nov 2003 06:34:18 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8500748 Tekkanano :
said by kenneth11z See Profile:
As I was looking at the Speakeasy DNS list, I notice there are two ip listed for each location. Which is the DNS and where I enter the other IP in my router?

-Kenneth


1st IP = Primary DNS Server
2nd IP = Secondary DNS Server

You can pick either one (they're both DNS servers), or you can pick both and put them both in your router.]]> http://www.dslreports.com/forum/remark,8500748 Fri, 14 Nov 2003 02:42:13 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8500645 kenneth11z : As I was looking at the Speakeasy DNS list, I notice there are two ip listed for each location. Which is the DNS and where I enter the other IP in my router?

-Kenneth]]> http://www.dslreports.com/forum/remark,8500645 Fri, 14 Nov 2003 02:09:53 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8500625 kenneth11z : I was just re-reading my post and I notice there were so many errors because I'm still frasurated.

Let me clearify about the Efficient Router. I have the Efficient Router use as a Gateway and my NetGear Router as a regular router. Since it was my 9th call to technical support. They have gave me all the solutions they can. First, give me a list of DNS servers to try for the first 4 calls. After I was tire, I ask them to give me all the DNS server so I don't have to call back. So I still experience with dns ping timeout. I call them and they said it is my Efficient Router problem with the DNS hardwire into. That's the word hardwire that technical support use. Anyway, he said he remove it. So I give it try shoot. But still happens. So I call back and complaint and then ask me to give them a list of DNS servers that I got which was so tendious... Anyway, I follow through and give me some dns servers. Again, the same problems. Finally I got a chance to speak to Tony who claim to be the Technical Manager when I ask to speak to a Technical Manager. He told me it was my NetGear Router and told me to use Efficient Router for now and see if I still a ping time out. Now, I'm still experience the ping time out. So tomorrow, I'll call back and see what they have to say. hehe... I'll keep you guys updated on this.

Oh yeah, I told them over the phone that I got ping timeout and told them to ping it on their side, it said it was fine by pinging my gateway. That was so funny after I have to correct Tony that I'm having problem with the DNS server not the gateway itself since I still have internet connection. Also, when I ask him to the DNS server I'm using he said it was fine on his side. Which suspect that's a lie.

Anyway... maybe they'll hate me after I post this. Oh well...

-Kenneth]]> http://www.dslreports.com/forum/remark,8500625 Fri, 14 Nov 2003 02:03:18 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8500581 kenneth11z : Thanks posting the DNS for speakeasy. I'll change them as soon as I post this reply. hehehe...

I'm going to ditch Cyberonic once my contract is over soon. I'm real tire of their excuses that they keep saying their DNS server is fine when I told them there are lots of people are also complainting in this forum. All they do was to give me a bunch of DNS list and I told them I have all of them and I'm tire that I have to switch over manaually every time it is time out.

At first, they say it have to do with the hardwired dns information on the Efficient Router which I'm using my NetGear Router. The later today when I spoke to Tony who claim to be the Techniqucal Manager and saying there is something with my NetGear Router. He advice to use only the Efficient Router and to test to see if I still ping out. How can that be when others also having the same problem. I even said haven't you guys check out this forum about the DNS issues other users experiment? He replied saying that if they call we'll fix the problem with them. That's so funny... Tomorrow, I'm going to call them and see what they have to say.

I still remember in the beginning how many people said they have professional technical support. Oh yeah right... If they do, they should at least admit the dns problems that we complaint.

Even worse, their email server is slow like turtle that I never use the e-mail accounts that was provided. I'm still yahoo e-mail account.

Well, I have learned my lesson. Cyberonic is history as far as I'm concern.

-Kenneth]]> http://www.dslreports.com/forum/remark,8500581 Fri, 14 Nov 2003 01:52:07 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8498731 Tekkanano : I use the DNS servers that mig288 listed, they're all Speakeasy's DNS servers. Specifically, I use the Washington, D.C. POP (DSL/T1) 66.92.159.2 - 216.231.41.2 since I'm closer to that one.]]> http://www.dslreports.com/forum/remark,8498731 Thu, 13 Nov 2003 21:18:42 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8498551 ass_kicker_9 : mind giving us that ip ? ]]> http://www.dslreports.com/forum/remark,8498551 Thu, 13 Nov 2003 20:58:39 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8498326 Tekkanano : Yeah, WC's DNS servers are crappy. One day, 1 DNS server will work fine, then weeks later, it's crappy. I hated switching around between all the WC DNS servers, so now I use Speakeasy's DNS servers, no more problems with timeouts.]]> http://www.dslreports.com/forum/remark,8498326 Thu, 13 Nov 2003 20:37:53 EDT Re: Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8489314 mig288 : I have had issues with the dns so through my research I have found that these work extremely good.

I hope this helps you out as it did me.

DNS Server Information

Connection Location Primary Secondary

PPP Dialup (all locations) 66.93.87.2 - 216.231.41.2

Seattle POP (DSL/T1) 66.93.87.2 - 216.231.41.2

New York POP (DSL/T1) 216.254.95.2 - 216.231.41.2

Los Angeles POP (DSL/T1) 64.81.45.2 - 216.231.41.2

Denver POP (DSL/T1) 64.81.111.2 - 216.231.41.2

Dallas POP (DSL/T1) 64.81.127.2 - 216.231.41.2

San Francisco POP (DSL/T1) 64.81.79.2 - 216.231.41.2

Chicago POP (DSL/T1) 64.81.159.2 - 216.231.41.2

Atlanta POP (DSL/T1) 216.27.175.2 - 216.231.41.2

Boston POP (DSL/T1) 66.92.64.2 - 216.231.41.2

Washington, D.C. POP (DSL/T1) 66.92.159.2 - 216.231.41.2

Philadelphia POP(DSL/T1) 66.92.224.2 - 216.231.41.2

Baltimore NAP (DSL) 66.92.159.2 - 216.231.41.2

Dayton NAP (DSL/T1) 64.81.159.2 - 216.231.41.2

Cleveland NAP (DSL/T1) 64.81.159.2 - 216.231.41.2

Sacramento NAP (DSL/T1) 64.81.79.2 - 216.231.41.2

Detroit NAP (DSL/T1) 64.81.159.2 - 216.231.41.2

Minneapolis NAP (DSL/T1) 64.81.159.2 - 216.231.41.2

Houston NAP (DSL/T1) 64.81.127.2 - 216.231.41.2

San Diego NAP (DSL/T1) 64.81.45.2 - 216.231.41.2

Miami NAP (DSL/T1) 216.27.175.2 - 216.231.41.2

Pittsburgh NAP (DSL/T1) 66.92.159.2 - 216.231.41.2

Portland NAP (DSL/T1) 66.93.87.2 - 216.231.41.2 ]]> http://www.dslreports.com/forum/remark,8489314 Wed, 12 Nov 2003 21:14:58 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8488257 barry_c : Some of us are using DNS servers from SBC or other ISPs. It is kinda stupid but at least this way you don't need to give up the great DL/UL speed just because of DNS issue.

Also did you try pinging all of the DNS servers below and use those with shortest ping?
»DOES CYBer DNS]]> http://www.dslreports.com/forum/remark,8488257 Wed, 12 Nov 2003 19:19:53 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8486692 mieses : I've been having random DNS timeouts also. This is extermely annoying. I called Cyberonic twice in the last 2 weeks about this and they had me change DNS numbers each time. The last recommendation was to use the Sacramento DNS server (I'm in LA) which seems to have helped. But if this problem keeps coming back then "I'm outta here".

my dns servers:

198.6.1.146 (sacramento)
198.6.100.25]]> http://www.dslreports.com/forum/remark,8486692 Wed, 12 Nov 2003 16:31:31 EDT Re: Anyone notice there is lots of DNS ping timeo http://www.dslreports.com/forum/remark,8486038 mattzees : Yeah, I'm in Brooklyn NY, and have lots of DNS timeouts. I can't find Hotmail half the time. It's really fucked. Here are the DNS I use:

198.6.1.65
198.6.1.181

I've changed them a couple of times now.]]> http://www.dslreports.com/forum/remark,8486038 Wed, 12 Nov 2003 15:18:37 EDT Anyone notice there is lots of DNS ping timeouts? http://www.dslreports.com/forum/remark,8432958 kenneth11z : All,

Anyone else from the Bay Area, California or in California are experiencing lots of ping timeouts from the DNS servers for the past two weeks? It now happens much more frequently like 5 - 10 times a day. It really gets on my nervous. When I call technical support serveral, I always get the same answers to try another dns servers and blah... Then I ask them if they have someone else look into the problem and he just ignore my question and goes on. I didn't wanted to give the support person a hard time and so I just I'll wait and hopefully it will be fix.

-Kenneth]]> http://www.dslreports.com/forum/remark,8432958 Thu, 06 Nov 2003 14:46:39 EDT