Has anyone tried the Optimum Online's Live Chat service? I was at the OOL website and a window came up saying Optimum Online's Live Chat service, I clicked it and now Im waiting here....

actions · 2003-Nov-25 4:38 pm ·

drake

drake

MVM

2003-Nov-25 4:42 pm

Ok I finally got a person...

actions · 2003-Nov-25 4:42 pm ·

GeekNJ
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join:2000-09-23
Waldwick, NJ

GeekNJ to drake

Premium Member

2003-Nov-25 4:51 pm

to drake

They must have changed - they were using a different service and now they are using LivePerson.

»ool.dynip.com is still there and uses a different interface (ExpertCity).

What URL are you using to launch that chat?

actions · 2003-Nov-25 4:51 pm ·

drake
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Bridgeport, CT

drake

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2003-Nov-25 4:55 pm

said by GeekNJ:
What URL are you using to launch that chat?

I'm not sure...It was just a pop-up when I was browsing through their website, I'm no longer in the chat now, they just gave me the same line as when I call there...

actions · 2003-Nov-25 4:55 pm ·

GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ

1 edit

GeekNJ

Premium Member

2003-Nov-25 5:16 pm

Maybe Sales is using LivePerson. I don't think LivePerson has remote-control capabilities like ExpertCity does.

Edit: I found it. It's a link available when looking for availability and whether you want to sign up, and during the sign up process.

actions · 2003-Nov-25 5:16 pm ·

drake
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drake

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2003-Nov-25 5:18 pm

said by GeekNJ:
Maybe Sales is using LivePerson. I don't think LivePerson has remote-control capabilities like ExpertCity does.

Yeah I just was reading that OOL Personnel can take control of your PC...I guess that's a good feature. BTW, When I asked the person how much would it be to drop a direct line to my cable modem, she said that when OOL is available in your area then we can discuss the prices.

actions · 2003-Nov-25 5:18 pm ·

GeekNJ
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join:2000-09-23
Waldwick, NJ

GeekNJ

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2003-Nov-25 5:22 pm

Why do you need a direct line? Not sure if Brooklyn is more or less, but if you need a line dropped, it's $35-50.

Most folks don't need a line though.

actions · 2003-Nov-25 5:22 pm ·

drake
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drake

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2003-Nov-25 5:23 pm

said by GeekNJ:
Why do you need a direct line?

Too avoid signal problems, wouldn't it be better for a direct line into your modem and a separate line for the CATV?

actions · 2003-Nov-25 5:23 pm ·

Over644
join:2002-03-25
Bethpage, NY

Over644 to drake

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2003-Nov-25 5:24 pm

to drake

I don't think having an OOL tech remotely connecting to any PC is such a good thing. Plus the live tech support sucks imo since if you have a serious problem they tell you to call anyway. I don't want an OOL tech seeing my "stuff" anyways :P

actions · 2003-Nov-25 5:24 pm ·

GeekNJ
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join:2000-09-23
Waldwick, NJ

GeekNJ

Premium Member

2003-Nov-25 5:26 pm

I think it's geared towards the computer illiterate and not folks that know how to configure their own email client.

actions · 2003-Nov-25 5:26 pm ·