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drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

Optimum Online's Live Chat service

Has anyone tried the Optimum Online's Live Chat service? I was at the OOL website and a window came up saying Optimum Online's Live Chat service, I clicked it and now Im waiting here....


drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

Ok I finally got a person...


GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
Reviews:
·Optimum Online
·Verizon FiOS
reply to drake

They must have changed - they were using a different service and now they are using LivePerson.

»ool.dynip.com is still there and uses a different interface (ExpertCity).

What URL are you using to launch that chat?
--
Have you tweaked your OOL connection?



drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

said by GeekNJ:
What URL are you using to launch that chat?

I'm not sure...It was just a pop-up when I was browsing through their website, I'm no longer in the chat now, they just gave me the same line as when I call there...
--
-Sonic Thunder Powered by: Verizon Online DSL @ 1527/135!


GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
Reviews:
·Optimum Online
·Verizon FiOS

1 edit

Maybe Sales is using LivePerson. I don't think LivePerson has remote-control capabilities like ExpertCity does.

Edit: I found it. It's a link available when looking for availability and whether you want to sign up, and during the sign up process.



drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

said by GeekNJ:
Maybe Sales is using LivePerson. I don't think LivePerson has remote-control capabilities like ExpertCity does.

Yeah I just was reading that OOL Personnel can take control of your PC...I guess that's a good feature. BTW, When I asked the person how much would it be to drop a direct line to my cable modem, she said that when OOL is available in your area then we can discuss the prices.
--
-Sonic Thunder Powered by: Verizon Online DSL @ 1527/135!


GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
Reviews:
·Optimum Online
·Verizon FiOS

Why do you need a direct line? Not sure if Brooklyn is more or less, but if you need a line dropped, it's $35-50.

Most folks don't need a line though.
--
Have you tweaked your OOL connection?



drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

said by GeekNJ:
Why do you need a direct line?
Too avoid signal problems, wouldn't it be better for a direct line into your modem and a separate line for the CATV?
--
-Sonic Thunder Powered by: Verizon Online DSL @ 1527/135!

Over644

join:2002-03-25
Bethpage, NY
reply to drake

I don't think having an OOL tech remotely connecting to any PC is such a good thing. Plus the live tech support sucks imo since if you have a serious problem they tell you to call anyway. I don't want an OOL tech seeing my "stuff" anyways :P



GeekNJ
Premium
join:2000-09-23
Waldwick, NJ

I think it's geared towards the computer illiterate and not folks that know how to configure their own email client.
--
Have you tweaked your OOL connection?



quik3
Boris

join:2001-11-04
Brooklyn, NY
reply to drake

wanted to try but coudnt find it



drake
Overdosed on confidence
Premium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5

Click for full size
I just got the pop up again...