| reply to mapiper
Re: A Resource Guide for Complaints Against Comcast said by mapiper:
1) The customer service reps will give you the IP Network Abuse number: 1-856-317-7272. Be forewarned that all you can do at this number is leave a message for someone to call you back. The chances of someone calling back are slim to none.
A direct line to speak with a live person at the abuse department is 1-856-317-7200. This connects to an operator (who cannot answer any of your computer-oriented questions), ask to be transferred to a Network Abuse rep. Stay calm, don't be argumentative but at the same time be firm. It helps to have some written notes in front of you...talking points to help explain your issues and keep you on track if the discussion gets railroaded, as often happens with the reps in this office.
You are right -- leaving a message on the abuse hotline is a waste of time. It is their way of getting rid of you and not having to deal with the problem.
The key is to convince the customer service rep to open an abuse ticket. Once they open a ticket someone has to look at it, and it is more likely that the problem will be fixed. Make sure you get the ticket number.
The advice to be firm but polite is also good. |
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 mapiper
join:2004-01-11
Indianapolis, IN | Re: A Resource Guide for Complaints Against Comcas quote:
The key is to convince the customer service rep to open an abuse ticket. Once they open a ticket someone has to look at it, and it is more likely that the problem will be fixed. Make sure you get the ticket number.
Thanks for the backup, guys. Just a note, though...if you look on the AUP Violation letter, there already is a ticket number on it. Make sure to reference it any time you discuss the matter with Comcast. |
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