| reply to mapiper
Re: A Resource Guide for Complaints Against Comcas If you have a local government cable commission, you should contact them the instant you find Comcast unresponsive. The power and responsiveness of local cable commissions will vary by locality. Some will do nothing. Others are very pro-consumer, and may even have penalties built into their cable contract.
In Montgomery Co. MD, for example, a formal complaint to the cable commission will bring multiple phone calls from Comcast within 24 hours. Why? They are fined for having too many customer service complaints, and the cable commission has the power to terminate their contract or deny them a monopoly when their contract is up for review. Just make sure you stay in the loop, and do NOT let Comcast or the Commission mark your issue as "resolved" before it really is. Comcast will always tell the CC that your issue is resolved.
Attend your local cable commission meetings (usually monthly) and publicly state your complaint. Try to organize other in your area with complaints and unresolved problems. It's all about making $$$, people, and that depends on local monopolies granted by the cable commission.
Final bit of advice-- if you are going to take this route, be prepared for counter charges if you have been running a file server or p2p 24/7, or are otherwise open to charges of engaging in questionable activity. |
