I've had Optimal Link for a month now and I'm still waiting for the bad stuff to start. I'm amazed at how great it is to deal with this company and I recommend them to as many people as I can. I've only had one connection issue and it was immediately corrected. These people really seem to care if my DSL is working or not. After dealing with Ma Bell and Winfire (ugh), this is heaven. Keep it up Optimal!