 KilroyPremium,MVM
join:2002-11-21
Ann Arbor, MI | said by ronpin:
Wouldn't it be cheaper and more customer friendly to "Innocent" [dumb] customers, who's machines are zombied spam-bots, by offering them some kind of one-time discount if they'll download some anti-virus software?
I say kill their accounts and when they call tell them why. Nothing will get their attention faster than denying them access.
Forget a discount, gouge the heck out of them. Charge them a disconnect and reconnect fee. Charge them to have a tech go to their home and verify their system is clean before it goes back on the network. Only be making the customer responsible will you end the problem.
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"If you can read this, thank a teacher.... If you are reading it in English, thank a soldier." |
 COMMANPlug Me In
join:2000-07-17
Mount Juliet, TN
 ·Comcast
 ·Callcentric
 ·AT&T Southeast
·Vonage
·Cox HSI
| What keeps me from driving 150 MPH on the freeway? (Besides the bumper-to-bumper traffic!!!)
The threat of a "several hundred dollars" speeding ticket!
R_KILROY gets my vote for smart idea of the day! You get infected and compromise everyone else - You PAY!!! - big time!
"Forget a discount, gouge the heck out of them. Charge them a disconnect and reconnect fee. Charge them to have a tech go to their home and verify their system is clean before it goes back on the network. Only by making the customer responsible will you end the problem."
AMEN!!!!!
Sheer genius my man, sheer genius! |
| Sheer Genius?
How you gonna collect all these fines and charges, genius boy? Yeah, the state fines you for driving 150, guess what - they have a collection agency with guns and cages called a POLICE FORCE.
All you guys out there with the "disconnect them" and "make them pay" etc., etc., are totally ignoring business realities.
These folks PAY COMCAST FOR SERVICE and have NO IDEA that any of this is going on. You get hardball with them and start disco'ing and charging and etc., and you will find yourself in a huge mess, basically fighting with all of your customers. THEY WON'T TAKE RESPONSIBILITY - THEY ARE CUSTOMERS!!
If Comcast followed that path they would be sued by some customers and have collections problems out the yin-yang with others. They would not only lose broadband customers, which they probably don't even make money on to start with, but would also lose these customers' cable TV business, and equipment wouldn't be returned ("They disconnected me for something I didn't even do and I'll be damned if I am sending their crap back"). And they will generate huge bad will in the community of non-propeller heads that makes up the majority of customers, and makes up ALL of the profitable customers I might add. They don't make money off of DSLReports users, gamers, pirates, or cyber-punks. If they make money at all it's from Granny Jones who doesn't understand why the man at the cable company is so upset with her and cut off her service. Granny Jones then tells everyone at the quilting club what happened, they tell their friends, etc., and pretty soon Comcast can't sell accounts to anyone in Granny Jones circle of influence. Comcast will be percieved as mean and unreasonable and a rip-off because they enforce their terms of service. I guarantee it.
I know what I am talking about, I have tried this myself with my own ISP. You guys think you know how to handle it? Jump out there and try it yourself and see how it works for you. |
