 newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1
 ·Vonage
 ·DIRECTV
| Yes Comcast, it's expensive to run an abuse dept. . . . and you better start spending some cash NOW.
It is Comcast's responsibility to suspend or terminate abusive subscribers, whose zombied boxes begin spewing thousands of virus laden emails themselves. They set the rules in their AUP/TOS. quote:
It is the responsibility of all Comcast High-Speed Internet customers and all others who have access to Comcast's network ("customer," "you," or "your"), to comply with this AUP and all Comcast policies. As a Service customer, it is your responsibility to secure your computer equipment so that it is not subject to external threats such as viruses, spam, and other methods of intrusion. Failure to comply with these or any other Comcast policies could result in the suspension or termination of your Service.
~snip~
Note: Comcast reserves the right to immediately terminate the Service and the Subscriber Agreement if you engage in any of the prohibited activities listed in this AUP or if you use the Comcast Equipment or Service in a way which is contrary to any Comcast policies or any of Comcast's suppliers' policies.
»www.comcast.net/terms/use.jsp
When Comcast neglects to clean up these cesspools, they risk having entire netblocks blacklisted due to their failure to police their network. Ultimately, the rest of the subscribers within these blacklisted netblocks pay the price with loss of connectivity. This is happening NOW, with AOL, Earthlink & Mindspring just the most recent who have begun serious blocking of Comcast emails.
In an interview with the Contra Costa Times concerning Comcast's termination of "bandwidth hogs", Comcast spokesman Andrew Johnson said,
quote:
"While it's not our intent to shut off service to our customers, we have an obligation to the majority of our customers that we manage our network."
»www.siliconvalley.com/mld/cctime···0436.htm
Yes, you certainly do, Mr. Johnson . . . and your obligation extends to the rest of the internet who are on the receiving end of your customer's spew.
Why don't I see the abusive spamming zombied machines being shut down at least as much as the "bandwidth hogs"?
I suspect that it's because Comcast chooses to cherry-pick the enforcement of their AUP/TOS based on the bottom line of their P&L statement. Terminating "bandwidth hogs" adds profit to their bottom line, while terminating abusive subscribers would require a substantial initial ramping-up of their abuse department that would reduce profits on two fronts . . . the cost of an effective abuse department and the loss of subscribers once they begin axing the abusers.
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The Rules of Spam | Maryland's New Anti-Spam Law
Where are we going? And what's with the hand basket? |
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 MashikiBalking The Enemy's Plans
join:2002-02-04
Woodstock, ON | Re: Yes Comcast, it's expensive to run an abuse de I think that pretty much sums it up. I figure about 70% of the spam I get comes from comcast IP's now. The rest are from SWbell, and ATTBI, and other's through bounced relays in China and Brazil. |
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Alphy
join:2001-12-31
Troy, MI | I find it ironic that Comcast is doing nothing to prevent this type of thing but has the audacity to limit the bandwidth its users can consume. Just goes to show you that unless it affects their bottom line, they don't give a fuq. I suppose that's the corporate American way. |
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MashikiBalking The Enemy's Plans
join:2002-02-04
Woodstock, ON | Nah. Not just Comcast, but alot of other providers but what you have to do is point out their hypocrisy in a public forum. And I'm not talking about a board like this, a stock holder meeting would be a good place. |
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newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1 Reviews:
·Vonage
·DIRECTV
| Yes Comcast, it's expensive to run an abuse dept. said by Mashiki:
Nah. Not just Comcast, but alot of other providers but what you have to do is point out their hypocrisy in a public forum. And I'm not talking about a board like this, a stock holder meeting would be a good place.
. . . or the media.
send-
us-
news-
tips
@cnet.com
»news.com.com/2040-1096_3-0.html?···t.si.tip
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The Rules of Spam | Maryland's New Anti-Spam Law
Where are we going? And what's with the hand basket? |
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Reviews:
 ·Armstrong Zoom ..
| reply to Mashiki
Re: Yes Comcast, it's expensive to run an abuse de That is interesting.
Looking at spam stats at my location I never see spam from a Comcast IP. The spam also is not really a single block either, it is spread out among many different ISPs. Spam from Comcast IP addresses in the last 2 weeks is 0%. These stats taken from 323 spam messages. |
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| said by keyboard5684:
That is interesting.
Looking at spam stats at my location I never see spam from a Comcast IP. The spam also is not really a single block either, it is spread out among many different ISPs. Spam from Comcast IP addresses in the last 2 weeks is 0%. These stats taken from 323 spam messages.
Are you kidding? I just started sending abuse complaints about a month ago. I estimate 20% of my spam comes from Comcast ISP addresses. I wish they would do something and start shutting down these spammers or give a stern warning to the naive users who leave their systems open for relaying this crap. |
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Reviews:
·Armstrong Zoom ..
| No, I am not kidding. In fact, I never even heard of Comcast until I saw mention of it on BBR.
Do you use Comcast? Is it something with specific areas?
I really never thought of Comcast as that big to actually be a big spam problem. I do not know anyone anywhere that has a Comcast email address and I do not know anyone that has any Comcast services.
I also never get spam from Comcast IPs. |
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 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| reply to newview
Re: Yes Comcast, it's expensive to run an abuse dept. said by newview:
Yes Comcast, it's expensive to run an abuse dept.
. . . and you better start spending some cash NOW.
Apparently, Comcast thinks they can provide up to 35 million email accounts (5 million subscribers x 7 accounts) without doing anything to address spam.
Comcast does plan on spending some cash, but it's already earmarked for acquisitions, so I doubt the abuse department will see any of it. |
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newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1 Reviews:
·Vonage
·DIRECTV
| said by JTRockville:
Comcast does plan on spending some cash, but it's already earmarked for acquisitions, so I doubt the abuse department will see any of it.
Let's hope that, for instance, the Disney stockholders are informed of the levels of inefficiency rampant in Comcast's method of operations as evidenced by Comcast.net's "abuse" department.
I'd really like to know:
1) What is the level of expertise required to fill an abuse position?
2) How many abuse department personnel are there?
3) Does the abuse department operate 24 hours a day?
4) How about weekends/holidays or is there a skeleton staff?
5) Are they empowered to immediately terminate or suspend accounts on hard evidence of abuse?
6) What tools do they have to observe "spam in progress" activity?
7) Why does the abuse@ address consistently bounce with a "mailbox full" error message?
8) Why is the postmaster@ address disabled?
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The Rules of Spam | Maryland's New Anti-Spam Law
Where are we going? And what's with the hand basket? |
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| reply to newview
Besides, they needed to keep more money onhand for that Disney takeover.  |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| reply to newview
said by newview:
I'd really like to know:
1) What is the level of expertise required to fill an abuse position?
Check jobcircle.com
Enter 08002 as zip, and choose Information Technology/Telecomm.
Once in, a search on "Comcast abuse" turns up this part time position:
said by Job Circle, Network Abuse Tech for Comcast Cable Communications:
Posted: February 29, 2004
Start Date: February 29, 2004
The Network Abuse Technician is responsible for identifying, processing and resolving all related Network Abuse incidents and violations of the Acceptable Use Policy (AUP) and subscriber agreement. This includes assisting in the development of several types of abuse and policy reports in addition to maintaining historical analyses of previous instances of abuse or policy discretion. The candidate will also be required to field customer calls and assist customers with network abuse related issues.
Major Duties
Answer Network Abuse related customer calls / voice mails and gather information to determine if the call is a valid AUP violation.
Resolve incoming Network Abuse trouble tickets adhering to defined levels of detail, accuracy, and complying with prescribed mean time to repair standards. This includes the review of trouble tickets to identify issues that can be addressed by processes and / or training at the individual level or Abuse Team level.
Assist in the development / improvement of procedures and process flows related to identifying network abuse issues / policy observance issues, training, element configuration, and all interaction between the DNE&O NOC and other organizations.
Perform low-level reconnaissance audits and develop subsequent reports to identify abuse or policy threats.
Perform low-level protocol analysis (trace) in support of identifying, monitoring, and documenting instances of abuse or policy discretions.
Ensure immediate and accurate response to abuse, policy, and security issues affecting Comcast subscribers and networks.
Provide input to Abuse legal team point of contact to identify, address, and respond to transgressions of policy and or abuse of Comcast subscriber networks.
Provide support within a 24 x 7 environment and on-call contact when required to support all Network Abuse emergency response situations.
Other duties as assigned.
******[PLEASE MAKE SURE TO REFERENCE THE JOB ID: 2792BR IN THE SEARCH FIELD WHEN SUBMITTING YOUR RESUME.]******
QUALIFICATIONS:
Education:
Associates Degree in Information Systems Technology, MIS, or related
field desirable, or equivalent work experience.
Experience:
Two plus years of Policy, Abuse, or Security engineering experience, preferably in a TCP\IP environment.
The candidate will be proficient in all Microsoft Desktop Applications and be able to provide statistical reports and flow charts as required supporting Network Abuse activities.
The candidate should be able to grasp new technologies quickly and be willing to learn new desktop applications and web interfaces.
The candidate should be receptive to observing, processing, and discussing information and media that may be offensive in nature as it relates to network abuse and observance.
Minimum of 2 years of PC Skills
Experience with legal issues concerning network abuse and policy interpretation.
Experience working with system management tools is a plus.
Experience with large scale IP network and ISP is a plus.
Proven analytical, problem solving and organizational ability.
Excellent oral/written communication and inter-personal skills
Please refer to job code JN when responding to this ad.
Location: NJ: Cherry Hill
Pay rate: Open
Job Terms: part time
Contact: Jill Redline at Comcast Cable Communications
Fax: Not provided
Apparently, the job does not require the tech to respond to emails - only calls and voice mails, and only from customers. Let's hope someone already occupies the position of replying to emails, and replying to reports of abuse from non-Comcast customers. |
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