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| Maybe a delay, maybe not. Maybe there is a 2 day delay in processing, maybe there isn't. Maybe there is a delay, and there is a reason for it (like fewer US workers doing more per person), or maybe there is a 2 day delay, for no reason, strictly to encourage using the India option.
Seems like they're testing the water before jumping in, and the 2 day bait, has caught enough fish to convince them to jump. | | |
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 SteveI know your IP addressConsultant
join:2001-03-10
Yorba Linda, CA
kudos:5 | said by martmann:
Maybe there is a 2 day delay in processing, maybe there isn't. Maybe there is a delay, and there is a reason for it (like fewer US workers doing more per person),
Or, a clever way, would be for E-Loan to fund both call centers at the same amount: since the Indian workers are so much less expensive, they can provide more staff to handle the requests in a more timely manner than their lesser-in-number U.S. counterparts.
Steve
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Stephen J. Friedl * Security Consultant * Tustin, California USA * my web site | |
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