 DescentWrap It UpPremium
join:2000-11-10
Hoboken, NJ | who remembers when phoenix transferred to telocity Well I just got my first bill from Telocity, charged on my monthly billing cycle....of course it was for the 3 months of intermittent service - Jan, Feb, and March. They said they would give me credit if I had the trouble tickets and when I gave them the trouble tickets from Phoenix tech support, they had no record so they couldn't give me credit...Then they said they could give me credit if I had called within 15 days of the post, which they listed as April 28, but my card listed it as May 7, and my billing cycle goes from the 7th to the 6th of the next month so there is no way I could of called them within 15 days of the bill, so once again they couldn't give me credit... haha... it gets better. They telocity said that lots of people were credited for the 3 months before the transfer to telocity gateways, but the cutoff for that credit ended on June 1, and since my billing cycle goes to the 6th and they waited until May 7th to charge me for Jan, Feb and March, then once again they can't give me credit......
what a sorry lot of fools work for telocity.
The good news is that my charge card company didn't agree with their sorry excuses and decided to take my side instead of theirs... so I will get my credit anyway. Now I just hope that Telocity doesn't cancel my dsl... |
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 Wolf7
join:2000-11-20
Griffin, GA | Hey arr, long time no see! Nice to see that you are still around. 
Glad to hear that you are enjoying the "Brave New World of Telocity"! 
Took them until mid May to finally get my line transferred over. And then it only worked for three weeks. Took them another five weeks to get it back on. Said that it was a problem with Rhythms. Who knows?
Have yet to be billed by them though. Actually have only been billed once. That was by MegaPath for three month. Nov, Dec & Jan. But as far as who was running the lines in Jan. That was Phoenixdsl. In fact they where running their network until early April. My line was not cut off until early or mid April. Telocity had it on April 11.
If you look through the old Phoenix forum archives you might even be able to find some of your old posts on the switch over.
But you know that they will probably cut your service for non payment. Unless you can find someone there with a little bit of common sense.
Let me know how you make out.On a brighter note. I received an e-mail from Amy. She used to work TS at Phoenix. Just wanted to say hi and see how things where at Telocity. She is now working TS for a cable broadband provider. Sounded like she was doing well and looking forward to the new challenges.
Well take care and good luck
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Regards from the Southland
Wolf |
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DescentWrap It UpPremium
join:2000-11-10
Hoboken, NJ | Hey Wolf... nice to hear from you... Can you give me Amy's e-mail and maybe she can verify that I had trouble tickets...
what an incredible joke Telocity is.... our service was actually quite good for a month, now it goes down daily, just like phoenix and mega-path... I can't understand the change...good for a while then daily outages... bummed again
Tell me... do you ever hear from all the peeps who switched to other carriers? wonder if it is working for them?
later...arr |
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Wolf7
join:2000-11-20
Griffin, GA | Hey arr, here is Amy's e-mail addy. amybarnett@starrland.com
Hope that helps you out. She was really (is)a good TS person.
My Telocity line was pretty rocky in the beginning. But after they did whatever it was that they did it has been quite stable. Did finally get a level 3 tech to help out. He reminded me of Amy. Knew what he was talking about and and always called back to check on the end results.
Think that most of the problems that people are having can probably be traced back to Rhythms. My DSLi line stinks. Speeds are very unstable and nowhere near what they should be. Again more of a problem with Rhythms than DSLi.
Heard from Sadowski the other day. He has gone to a local DSL provider and seems quite happy. Ben,who also lives in my area, gave up on Telocity and went to DSLi. He has the same problem with speeds and is having a line put in by MegaPath.
Well take care and keep in touch.
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Regards from the Southland
Wolf |
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amoiseyevWent For Beer
join:2000-11-14
Worcester, MA | reply to Descent
I switched from Phoenix to DSLi too...
Because Telocity had never transferred me, I gave up with them and switched to DSLi in the beginning of March. I had Northpoint line so when it died DSLi switched me to Rhythms. They managed to keep my SDSL Northpoint line and my old modem. Transfer to Rhythms took about a month, beside this I'm almost happy. NO outages since switch to Rhythms. No DNS problems. Cheep ($50). No contract.
Negatives: Speed changes 250 - 360 kbps, I guess because of long route to the gateway (It is in DC). Mail server is not as stable as it supposed to be, 2-5 hours outages 1-2 times/mo. TS works fine, but SLOW.
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Alex
Anything that can go wrong will go wrong. - Murphy's law |
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