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<title>RCN forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/rcn</link>
<description>RCN forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 26 Jul 2008 23:54:14 EDT</pubDate>
<lastBuildDate>Sat, 26 Jul 2008 23:54:14 EDT</lastBuildDate>

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<item>
<title>[CATV] All channels on HD-DVR &#x22;Temporarily off air&#x22; Any clue?</title>
<link>http://www.dslreports.com/forum/remark,20849628</link>
<description><![CDATA[I'm getting really frustrated here- My HD-DVR (DCT3416) has been showing all channels "Temporarily off air" for 3 days now. I called RCN, who told me that the serial number of my DVR wasn't in their system, so they couldn't send a hit to it. So, I brought it in and exchanged it for a newer one. Still a DCT3416, but HDMI output, not DVI. Came home, plugged it in, same thing- all channels "temporarily off air".

Called RCN, they sent a reboot signal, said to wait 15 minutes. Nothing. Called again, said they sent a stronger signal, and to wait an hour, still nothing. 

The cable outlet is definitely getting a signal- the channel guide is updating fine, and I hooked my digital converter box from my other TV to it and it worked fine. 

What else can I do? Is it possible I replaced a bad box with another bad box? Seems unlikely. I'd really like to see what my other options are, because the next time I'll be available for a tech appointment isn't for another 3 weeks. Any help or suggestions? please?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20849628</guid>
<pubDate>2008-07-25 19:29:52</pubDate>
</item>

<item>
<title>[Connectivity] Woodside Queens packet loss</title>
<link>http://www.dslreports.com/forum/remark,20801090</link>
<description><![CDATA[I'm having a lot of packet loss and cable modem errors.  Modem log shows a whole list of R002.0 R004.0 R005.0 D004.3 errors.  This has been happening randomly (or periodically) through out the day for the past couple of weeks and keeps getting worst.  

On bad times, I have either no internet connection at all or connection with large packet loss %.  This goes on for like 15min before getting back to normal.  The cycle repeats after a while.

Tracing route to www.l.google.com [64.233.169.147]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.1.1
  2    26 ms     *       68 ms  bdl1.wsd-ubr3.qens-wsd.ny.cable.rcn.net [10.19.2
08.1]
  3     9 ms    16 ms     *     vl4.aggr1.nyw.ny.rcn.net [208.59.246.1]
  4     *       62 ms    33 ms  tge1-2.border1.nyw.ny.rcn.net [207.172.19.110]
  5    22 ms    14 ms    18 ms  core1-0-2-0.lga.net.google.com [198.32.160.130]

  6     8 ms     *       19 ms  72.14.236.215
  7    91 ms    26 ms     *     72.14.236.212
  8     *       93 ms    14 ms  64.233.175.109
  9    19 ms     *       39 ms  216.239.49.145
 10     *        *       77 ms  216.239.49.145
 11     *        *       33 ms  yo-in-f147.google.com [64.233.169.147]

Trace complete.

Some information on signals

Downstream &#9;Value
Frequency &#9;735000000 Hz Locked
Signal to Noise Ratio &#9;37 dB
Power Level &#9;-2 dBmV 

Upstream &#9;Value
Channel ID &#9;4
Frequency &#9;24816000 Hz Ranged
Power Level &#9;47 dBmV 

The modem mac address is : 00:0f:9f:ea:69:24 

Any assistance will be great.
Thanks!

thetno]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20801090</guid>
<pubDate>2008-07-16 15:21:50</pubDate>
</item>

<item>
<title>RCN CableCard and OnScreen TV Guide</title>
<link>http://www.dslreports.com/forum/remark,20702902</link>
<description><![CDATA[I'm new, but don't think my issue has been exactly addressed.  Hope I'm not the only one...

I've got a new Pioneer Kuro Plasma TV with the latest HD technology, including a CableCard slot.  I didn't need interactive or Pay per View programming, so opted to get RCN's CableCard, which RCN's technicians installed (I'm in Chicago).

However, RCN's cablecard doesn't support TV Guide OnScreen, so I've been having trouble getting Pioneer's native TV Guide OnScreen to acquire channel info.  In fact, after RCN's conversion to digital in late May, I can't even get the time.

My TV's got an ATSC tuner, so I get many HD movies and channels through my CableCard. Interestingly, RCN's HD digital channel lineup doesn't correspond with the RCN CableBox channel lineup (I have a second, analog tuner TV with an RCN cablebox) or any of the internet RCN channel guides I can access on my computer.  The difference mainly lies in the 600 and 700 channel numbering.

I've tried lots of things, including rigging an antenna to receive antenna broadcast programming info.  Setup just seems stuck on "In Progress."

I can live without knowing what's going to be on HD, but if anyone's figured out a trick to get TV Guide OnScreen through CableCard/antenna for RCN's digital and HD channels, I (and surely a dozen others) would welcome the information.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20702902</guid>
<pubDate>2008-06-26 14:02:30</pubDate>
</item>

<item>
<title>Packet Loss and Disconnects in Easton, PA (Lehigh Valley)</title>
<link>http://www.dslreports.com/forum/remark,20592398</link>
<description><![CDATA[For the past 2 weeks or so, my connection to the internet has been intermittent at best. All the signals appear to be within limits, but when I run the pa.speedtest.rcn.net, I get 5Megabits down, and Full 2Mbit up. I don't know what the problem is. :(]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20592398</guid>
<pubDate>2008-06-04 19:54:32</pubDate>
</item>

<item>
<title>[Connectivity] Slow</title>
<link>http://www.dslreports.com/forum/remark,20854425</link>
<description><![CDATA[Today my connection is slow:

File size transferred : 3.02 MB (3167484 bytes)
Total time taken      : 2.09 seconds (2094 milliseconds)
Throughput            : 1512.0 KB/sec [Kilobyte-per-second]
                      = 1.51 MB/sec [Megabyte-per-second]
                      = 12096.0 Kbps [Kilobit-per-second]
                      = 12.1 Mbps [Megabit-per-second]
Upload speed is good

Foward Signal to Noise  33.1 dB
Forward Power Level  &#9;3.9 dBmV
Modem TX Power  &#9;42.7 dBmV]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20854425</guid>
<pubDate>2008-07-26 21:59:03</pubDate>
</item>

<item>
<title>[CATV] Official Boston area digital conversion Thread</title>
<link>http://www.dslreports.com/forum/remark,20506941</link>
<description><![CDATA[With the Boston area next on the chopping block for digital conversion, I thought it would be nice to have one thread for all the questions instead of 2 or 3.

My first question is for rcbrcb.  How long did the process take from analog QAM crush to all digital line-up?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20506941</guid>
<pubDate>2008-05-19 15:13:18</pubDate>
</item>

<item>
<title>RCN guide on Tivo in Boston Wrong</title>
<link>http://www.dslreports.com/forum/remark,20846775</link>
<description><![CDATA[I just switched to RCN in Milton MA.  I use Tivo, and the guide that RCN sent Tivo for our area is the new digital conversion channel numbers.  Unfortunaltely our area has not been converted yet so the channels in the guide are all wrong.  Has anyone else experienced this with Tivo in Boston?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20846775</guid>
<pubDate>2008-07-25 09:59:54</pubDate>
</item>

<item>
<title>[Connectivity] Chicago - new customer - intermittent connectivit</title>
<link>http://www.dslreports.com/forum/remark,20846864</link>
<description><![CDATA[I'm a former Comcast customer in Rogers Park, Chicago.  Comcast internet service was solid and reliable, as long as the actual cable service was up.  Unfortunately, for reasons nobody was able to explain (other than to acknowledge a service outage in my area), the service would go off the air for hours at a time during the day.

So a few days ago, after two days with no cable at all, I switched to RCN. Out of the pan and into the fire, it seems.

I was impressed by the promptness of the installation and the intelligence of the installer - things looked great and worked fine until one hour after the installer left.

Unlike the Comcast experience, the cable TV did not drop out, nor did the cable modem go off-line, but I lost my connectivity.  While I know how to restore it quickly, the outage happens frequently - as often as once an hour.

I have my own Surfboard 5101 connect to a LinkSys WRT-54G.  If I do a DHCP release/renew (on the LinkSys status page), my connectivity comes back immediately.   Similarly, if I remove the router from the picture (which is inconvenient as I lose my home phone service when I do that) doing a DHCP release/renew from a direct connected windows laptop will also reconnect.

I've also tried a different (netgear) router and the same symptoms happen there.

I can also restore the connectivity by unplugging the ethernet cable into the modem and replugging it, presumably because this forces the DHCP release and renew.

When connectivity is out, I am able to go to the modem's status page at 192.168.100.1 - and that does not initiate a reconnection.  The modem log always shows the last message as "Started Unicast Maintenance Ranging - No Response received - T3 time-out".  From general reading, it seems that this suggests a signal quality problem.  The house wiring is the same wiring that worked fine with Comcast - but I figured I might as well remove the wide splitter that connects a number of disused jacks.  Doing so seemed to improve things, but I still get drop outs, (three so far this morning).

I've called RCN tech support several times, but it appears that they can't do anything other than to help me do a DHCP release & renew.  One tech understood my frustration and asked me to call back when the service was out.  I did that but the person I got that time would not listen to my story and insisted that we had to go through her script - which was just a different way of doing a DHCP release & renew.  When that brought the service back - as I already knew it would - she declared that everything was fine and that there was nothing more RCN could do.   

Is this considered to be normal quality of service ?  Can I not expect a brand new install to stay up for more than an hour or two ?

I managed to get them to send out a tech by agreeing to rent a modem from RCN rather than using my own surfboard.  Perhaps when he or she gets here they'll be able to make some sense of the modem log messages.

Is there anything else I could be doing ?

FYI, the MAC address of my surfboard is 00:1a:66:8a:db:66]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20846864</guid>
<pubDate>2008-07-25 10:21:38</pubDate>
</item>

<item>
<title>[Connectivity] temp off air all channels ????</title>
<link>http://www.dslreports.com/forum/remark,20851820</link>
<description><![CDATA[I live in Skokie, Il and for the last 3 days have been getting Temporary Off Air for all channels. I called Rcn and went through troubleshooting( disconnected boxes, rebooted, had rcn resnd signal) still the same. I even checked all the cables inside and out of my house. Kids have been outside which is good but they want their daily dose of cartoons. Is there an outage in my area, what can I do. This is 3 times in a last year first time it took 9 days:(. Internet is also out. Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20851820</guid>
<pubDate>2008-07-26 10:42:11</pubDate>
</item>

<item>
<title>[Need Info] Bill problem [SOLVED]</title>
<link>http://www.dslreports.com/forum/remark,20844092</link>
<description><![CDATA[Last Month my service went out for 3-4 days.

I was calling like frantic and posting in the forums to try and get some help: http://www.dslreports.com/forum/r20611718-SOLVED-HELP-CABLE-INTERNET-OUT-Thanks-Again

Well after a couple days the guys here were nice enough to help, a tech came out and fixed the problem @ the box outside, I called and canceled the original service appts for Thursday the 12th, but now i'm getting charged $50 for a missed service call.

I just got off the phone with billing and i'm asking why i'm being charge $50 for a service call i canceled and they will only say that i aggreed to the service and charges and wasn't there. I

If there was a service call and i missed it, my service wouldn't be working now would it.

Anyhow they say i called Sunday the 8th, and missed a service call on Monday the 9th which is impossible since i was calling all weekend and the first couple days of the week as well as posting on there via the link above trying to get something sooner then then Thursday the 12th so i didn't have to go without internet and cable all week.

Is there anything i can do, this really seems shady to me.
I mean when the problem was at the box, i didn't know when the tech came, and he fixed the problem right away, when i noticed it was fixed i called right away to cancel the original appointment so i wouldn't get charged.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20844092</guid>
<pubDate>2008-07-24 18:25:30</pubDate>
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