RSHands$
join:2000-09-05
Wheaton, IL | reply to kcazzie
Re: Fastpath & Interleaving ?'s
As far as the future...Hopefully FIBER! hehe |
|
Anon
|  reply to djheater
Here is the best way to request having your DSLAM profile changed from Interleaving to Fastpath. Please e-mail techsupport@ameritech.net and include all of the following information.
Full Name
Full Address
Telephone Number with Area Code
The Main User ID on your account
Your Service Order Number and/or Circuit ID Number
There is no need to "write a stronger letter". In addition, do not e-mail feedback@ameritech.net. Not only will this delay routing your request to the right department, it will also put your e-mail further in the queue, and not likely to be one of the 200 messages that I answer personally on a daily basis.
Believe it or not, I appreciate your feedback, as I read here daily. I understand your frustrations. I know that
recently the address techsupport@ameritech.net was unreachable and I would assume many of your requests, questions, and outstanding technical difficulties were either lost, or (unbelievably) still being worked on from prior months. It frustrates me as well.
I have used the word "I" repeatedly, on purpose. I won't speak for, or justify the actions of Ameritech technical support as a whole, or any of the other e-mail technicians. I am very aware, that I don't have the answers to everything (does anyone?), I just know the job that I have been given to do, which I take very seriously and sincerely.
Keep up the good work. |
|
RSHands$
join:2000-09-05
Wheaton, IL
| Thank you! It is nice to here good words from the troops in the trenches. I will be nicer next time.
Ron
--
Today we affirm a new commitment to live out our nation's promise through civility, courage, compassion and character.
George W. Bush |
|
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| reply to Anon
Outstanding! Welcome Techette!
I'll go change the link to point to your post, or better yet move the info to the FAQ and link to that.
Just for the record, we really appreciate you and all the other Ameritech.net-related people who contribute to this forum. We know you do it on your own time and it shows that you really care how this all works. We do get cranky at times and I hope you don't take it personally.
As for your duties on email, you and your cohorts there go over and above the call of duty. I can't imagine the workload. |
|
djheater
join:2000-11-20
Aurora, IL
clubs:
| reply to Anon
Thanks for the info Techette.
Just for the record, I work at a help desk and I wouldn't dream of taking a tough guy approach. I know the score only to well.
I sincerely appreciate your advice and will heed it.
Everyone else I'll post the results, if any. |
|
djheater
join:2000-11-20
Aurora, IL
clubs:
| reply to djheater
Thank You Techette you've made my day
:):):):):):):):):):):):):):):):):):):):):):)
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 33 ms 32 ms 32 ms adsl-pool42-1.chicago.il.ameritech.net
2 19 ms 21 ms 21 ms bas0-0.chicago.il.ameritech.net
3 19 ms 20 ms 19 ms aads-nap.exodus.net [206.220.243.63]
4 17 ms 21 ms 20 ms bbr01-g3-0.okbr01.exodus.net [216.34.183.65]
5 36 ms 37 ms 35 ms bbr02-p6-0.jrcy01.exodus.net [216.32.132.110]
6 36 ms 35 ms 37 ms dcr04-g3-1.jrcy01.exodus.net [216.32.223.116]
7 36 ms 37 ms 36 ms acr01-p5-0-0.jrcy01.exodus.net [216.32.222.222]
8 36 ms 36 ms 38 ms 209.67.40.14
9 40 ms 42 ms 40 ms s4-0-1.core2.oct.nac.net [209.123.11.25]
10 38 ms 38 ms 37 ms f0-0.colo1.oct.nac.net [209.123.168.226]
11 44 ms 46 ms 42 ms dslreports.com [209.123.109.175]
Trace complete.
The difference is incredible, I'm very thankful that you took the time to post hope you get a good review;) |
|
djheater
join:2000-11-20
Aurora, IL
clubs:
| reply to djheater
Re: Fastpath & Interleaving ?'s
In my excitement I forgot to add that I received this email.
Thank you for contacting Ameritech.net!
A Trouble Ticket (636750) was entered against your circuit. Please remember it
takes 3 to 5 days for this to take place.
Thanks again for contacting Ameritech.net SpeedPath.
on 2/3 and today 2/4 I got a call letting me know it was switched over. Huzzah! |
|
