There are quite a few changes which includes the new voice prompt
"True Switch" that will walk subscribers through setting up email address from other ISP to SBC's.
Revised and Updated as of Nov 4th, 2003Voice Prompts for SBC DSL Main Support: 877-722-3755
The Main Menu started with 4 choices:
(1)Technical Support
(1)Password / Dial Up Access Numbers
(1) Password Issues
(2) Dial Up Access Numbers
(2)Email and Connectivity Problems
(1) PC
(2) MAC
(3)CSI/Tech Install/Order CD (New Subscribers)
(1) Self-install Help Desk
(2) Re-order Software CD
(3) To Discuss / Pre-Schedule Tech Install
(4) To Confirm / Reschedule Tech Install
(4)True Switch (Email Setup help desk for new
subscribers from other ISP's)
(2)(1) Maintenance Ticket Status / Request Tech Visit
(2)(2) Check or Change SBC/Yahoo Service Order
(1)Tech Scheduled for Today or Before Today
(2)To Confirm or Change DSL Tech Install Date
(2)(3) DSL Equip Delivery Status
(1)Regular DSL Modem
(2)Home-Networking Equipment
(3)(1) Discuss Billing Issues
(3)(2) Order or Move SBC/Yahoo DSL Service
(3)(3) Cancel / Disconnect DSL
(4)(1) Yahoo Email/Browser Problem
For Yahoo Premium Service Support such as BriefCase, Messenger, Game, etc, please Call 1-877-469-7847 OR you can go to "http://help.sbcglobal.net" for more information. To cancel a premium service at any time, please call Yahoo Customer Service at (408) 349-5151.
[text was edited by author 2003-11-04 22:23:10]