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midnythr
join:2002-01-18
Martinsburg, PA
| reply to Gargoyle
Re: Atlantic Broadband thread.
When you do call the Atlanticbb phone number, be prepared for little help. A level one tech answers the phone, then transfers to a level two tech who in my experience in the last few days with my problems with the stalker.com email software recommends uninstalling your browser... He actually told me he was doing his research on google to fix the problem, which I can do on my own, so it doesn't look like they are very well trained. The level two tech then passes the problem onto a level three tech, but you don't talk to the level three tech, it's just passed along to them.
I did not uninstall my browser, I simply told him I never had problems before atlanticbb took over and it wasn't by email client it had to be because of the stalker.com software.
The problems I have experienced I have fixed on my own.
A hint, when you do your mail settings for outgoing server and put in smtp.atlanticbb.net, click "never" under choose secure connection or not only will you be putting in your password when you open your email and when you send your first email, but you will also be putting in your password each time you send an email.
Another thing, at first I had problems sending email to people in my family in my email browser but not on the web based email client. I deleted their addresses in my address book then recreated them, and for some reason that worked.
As I said before in the charter forum, you will be accepting a certificate from stalker.com when you create your email addresses. | |
itsyou2
join:2004-05-30
Johnstown, PA
| Obviously, a lot of people are annoyed, irritated, nervous, or whatever, about the changes taking place. I would appreciate the ongoing existance of this forum to hear opinions, complaints or whatever. From what I've read already on some of the ABB posts, many of the complaints seem uneducated and illegitimate. I welcome the opportunity for customers, techs, or whomever, to be able to continue these posts as an alternate means of communication and resolution, and hopefully less of a random ranting session. Internally, I see the company looking to make many positive changes in comparison to the old, so sit tight and try to be patient in the transition period.
- one o'them Tier III guys
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My statements and opinions are my own, and do not necessarily reflect the opinions of my employer. | |
midnythr
join:2002-01-18
Martinsburg, PA
| Do you know how rash and irresponsible to suggest that a person uninstall their email client/browser and that tech has to do a search on google to fix a problem? Do you know how much trouble it causes for someone to lose all their bookmarks, email, address book and settings, especially when that is not the problem? For me, I save all my bookmarks, address books etc, but imagine the frustation of someone who is new to computers who would believe what that tech said! Obviously you are someone who handles trouble whenever others fail, you are, as you said a level three tech. If you have that level of authority perhaps you might strive to improve the situation. I understand you hear people complain all day, but if you don't mind me saying so, you sound a little irritated, and to say the posts are "uneducated and illegitimate" is more than a little judgmental. If you are in fact referring to my posts, I stated exactly what is happening, I did not lie, these are all facts and I am very computer literate.
I have yet to see anything positive, if there was, I would post it, raising prices and inadequate training for the tech support people is not a positive situation.
If you as you say want less of a "random ranting session" then don't rant yourself using words designed to make it less likely that open communication can happen.
I would hope you give some thought to your words and not shut off a open method of communication.
We, after all are your true employers, if your company does not have customers you do not have a job.
I welcome open communication, but I refuse to add fire to the flames of the words you posted. | |
Mx2
join:2002-04-21
Hollidaysburg, PA
|  it's a good idea to have attbb forum, so customer like me can express any issues to all other customer and compare if they all have same issues.
If any of you have attbb at 3 megs package, do u have a download speed of 2.3 - 2.5 Mbps?  If does plz. post here tnx. | |
jimmyk8148
join:2004-07-26
Altoona, PA
| Hey there,
I have the 3MB package. But you're right it's generally 2.3 - 2.5. I've checked every setting, tried another PC, verified my "signal strength" and line quality. It just doesn't seem to run any quicker than the 2.3 - 2.5 regardless. The modem is however capped at 3.0, so techincally it *could* run at 3.0 but there is something causing it not to. Perhaps, it's as fast as their lines will allow. Though there are no retry errors showing up either. ?!? | |
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