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sunfell0
join:2004-06-10
Little Rock, AR

sunfell0

Member

Getting rid of SBC Yahoo Reboot Helper prompt box

I am working on repairing (more like removing crapware and spyware) a friend's machine who formerly had SBC/Yahoo DSL service. (She can't get it where she lives now.)

Every time I boot the machine, I get a prompt box that asks for me to insert the SBC Yahoo Installer CD. I want to get rid of this thing. I have tried everything from attempting to uninstall the software (unsuccessful- couldn't find the file, it said!) to picking through the registry to find where this is hiding, to no avail. The Startup files in msconfig do not show this, either.

How do I get rid of this prompt box? The OS is Windows XP Home.

Thanks!
Sunfell

howardfine
join:2002-08-09
Saint Louis, MO

howardfine

Member

go here: »tinyurl.com/3fem2 and download regcleaner. You can remove all that garbage very easily.
sunfell0
join:2004-06-10
Little Rock, AR

sunfell0

Member

Did that- Regclean didn't touch it. It's one of my favorite tools, too.

Sunfell

Flippant
So Much For Subtlety

join:2000-06-04
Katy, TX

Flippant to sunfell0

to sunfell0
Did you check the FAQ for uninstall? »SBC DSL FAQ »How do I uninstall the SBC Yahoo! DSL software? (Windows) although it sounds as though the uninstall got broken along the way. Depending on the OS you might be able to you the Task Manager to find the offending program and then finding the file and deleting it.
sunfell0
join:2004-06-10
Little Rock, AR

sunfell0

Member

That is what happened- the uninstall was 'broken' when I received the machine. If I knew which process in Startup and TaskMan was creating this prompt box, I'd find and delete it. The only thing that looks close is something called 'Ypager', but I doubt that is it.

I am playing with MSCONFIG to see where this is hiding- I am hoping it is in the Startup process somewhere.

Sunfell

howardfine
join:2002-08-09
Saint Louis, MO

howardfine

Member

YPager is part of Yahoo's Pager. You can remove that. You can go to the registry and search for Broadjump and Yahoo to remove that garbage. There is a third one I can't think of right now but see if that works.

Don't forget to reboot after deleting those keys.

Kris Cage
@hclthd.com

Kris Cage to sunfell0

Anon

to sunfell0
Sir please remove these file from the add remove program, these have to be removed in the sequence i am providing. thanknx,
P.S you can proceed to the next step if you dont find the particular software or application listed below

Programs>>SBC Yahoo! DSL>>Uninstall SBC Yahoo! Applications
then its gonna say restart now or restart later, choose restart later: then

My Computer >> Control Panel >> Add/Remove

Remove these programs, but click Cancel on any reboots:
SBC Yahoo! Internet Mail
SBC Yahoo! Messenger
SBC Yahoo! Parental Controls
Yahoo! Companion
Yahoo! Login
Yahoo! Messenger Explorer Bar
Sbc Yahoo! Activation or Yahoo Activation
Sbc Yahoo! Application
Remove SBC Yahoo! Dial
Remove SBC Yahoo! DSL Utilities.
Remove SBC Yahoo! DSL. (The Yahoo Browser)
Remove SBC Connection Manager.
And if you still see BroadJump CorrectConnect Engine. dont try to uninstall it its gonna go after the reboot
Remove EnterNet 300. -->:> Now reboot
Remove BroadJump Client foundation and reboot
DorkLord
Premium Member
join:2004-06-01
Richardson, TX

DorkLord

Premium Member

It's called "reboothelper" I believe, just yank it from the startup menu under msconfig.

The reg key should be in ; Hkey_local_machine>software>microsoft>windows>current_version>run

Just FYI, prolly fixed by now.
psx_defector
join:2001-06-09
Allen, TX

psx_defector

Member

said by DorkLord:
It's called "reboothelper" I believe, just yank it from the startup menu under msconfig.

The actual program is "recoverfromreboo.exe." Its located in the temp folder in your Windows directory. It does show in MSConfig, and it's located in the HKEY_LOCAL_MACHINE run key. Removing it from either place allows you to remove it from startup.
Scrpt Monkey
join:2004-04-12
Kingwood, TX

Scrpt Monkey to sunfell0

Member

to sunfell0
Another option if you still have the sbc yahoo cd is to put it in the cd drive,let it autostart,then select cancel the first chance you get,then exit after that. The installer program will give the dire warning that your sbc yahoo hasn't finished installing(breaks your heart eh?) and then end.
sunfell0
join:2004-06-10
Little Rock, AR

1 recommendation

sunfell0

Member

I finally got rid of it by going to the Startup section in the Registry, and yanking it out by its roots. Bye, bye prompt box.

Found a few other rude surprises there- like trojan beacons and porn dialers, and deleted them, too. Picking through the Registry isn't for the faint of heart, but sometimes that's the only thing you can do.

Thanks everyone for your help and suggestions.

Sunfell

html_freak
join:2002-08-04
Ada, OK

html_freak to sunfell0

Member

to sunfell0
you could have also cleared out your 'temp' folder at

c:\windows\temp

or

C:\Documents and Settings\Redwine\Local Settings\Temp

I had someone ask me this a while back, so I installed the software to re-create the problem. This is what fixed it for me.