d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| reply to 24texas
Re: Alternatives
Netopia has only seen systematic reports on the problem for the past few weeks. Prior to that there were only sporadic reports about the problem scattered throughout the forums here. Chances are that they weren't aware of the problem before this winter's speed upgrades. In early March, Netopia denied ever hearing about this problem when I spoke with a Tier 2 tech.
So it may take a while before a fix is available. |
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jwalker019
join:2003-11-15
Dallas, TX
| I requested support from Netopia for this issue and was told:
"We do not have any reports of a behaviour like this and there are thousands of routers deployed. Have your line provider monitor your connection and test the line."
This was on June 10. FYI. |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
|  On March 11, when the Netopia Tier 2 tech told me that they had no record of this problem ever being reported in their knowledge base, I explicitly told her to enter it so she wouldn't have to say that to the next person reporting decaying noise margins.
If Netopia's solution to problems with their equipment is to ignore the problem reports, then I'm quite glad that I returned my 3546 to SBC as defective. So they have squandered two months in denial. Not a very pro-active company from the looks of it. 
IMO, Netopia is due for a little bashing here. |
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