idenr
join:2000-08-23
Philadelphia, PA
|  Long wait for reply to support mail
Outage started Wednesday 1400 hours. Mail sent to support in wee wee hours of Thursday morning after I realized it wasn't going to fix itself soon.
First reply to mail recieved during Friday which gave me the email of "a top guy who works in the NOC". I don't know why the system is set up that the people replying to your support mails don't immediately get you a technician assigned but maybe that's because they are supposed to be technicians but aren't really sufficiently trained or experienced for hard trouble-shooting.
I digress.
Recieved mail back from "top guy in NOC" indicating a tech would be assigned to my problem. Still waiting for that to actually happen.
If you are a psn.net dsl user and want to join together in a psn.net dsl user group union, send your email to kerlick@psn.net and we will soon be a force to be reckoned with.
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/// That's *M_I_S_T_E_R* shithead to you! /// |
