richwohl
join:2004-01-19
Saint Louis, MO
| reply to Nowyn
Re: NOW, I've have something to say SWBELL/SBC/DSL
Your right,
Being rude does not help. The problem is that being nice doesn't help either. I was very nice when posting into SBC direct forum's, but nothing was done about the problem and did not get much response. When customers scream at you techs ( by the way, I'm a unix admin/network ops guy so I'm a tech myself ) its not personal. Its our frustration because we are paying for a service that's not being delivered. What's worse is that I am signed into a 1yr contract that I will probably get screwed on because the contract is written in such a way to make it almost impossible to get out of even though the services are not being met by SBC. I would love to send nasty grams at the truly deserving idiots at the top of SBC, but I don't know who to send it to. Right now, my only outlet is here and my hopes are that the techs here pass on the word to the higher ups at SBC that the customer base is not happy. After being with SBC DSL for 3 yrs I'm now on charter and quite happy with the service(granted I've only had it for 2 hours but man is it fast  . Unfortunately, SBC is probably going to lose more customers before upper management realizes their mistakes and starts to take corrective action. Hopefully this happens before they start laying you guys off. Good Luck |
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psalms 139
Seeing The Glass As Half-Full
join:2002-01-18
|  reply to Nowyn
omg, this is all too true about sbc.
I dropped all their services after a 4 month bout of having to call and call again after accidental disconnects, but not so sure they were accidental:(
Every time I would get a foreigner that I could not understand and they would transfer me 4 or 5 times, most times to the WRONG department.
I am SO glad I'm rid of them.
I had so much trouble. Once I even started crying I got so mad...
Good riddance for good reason |
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hawki54
join:2004-05-30
Panorama City, CA | reply to IKNOW IT2
I agree but don't count on SBC changing their tune on the scripts , it would also be nice if SBC would America to work instead of other countries. That's probably more wishful thinking |
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Ca1avera
Conserve Water, Drink Beer
Premium
join:2004-06-17
Houston, TX
clubs: 
| reply to whocares
I had a nightmare experience with SBC about a month or two ago. Besides the foreign tech support this is what is really bothersome to me. Everytime I mention that I would just cancel the DSL service and go with RR if my issue was not solve - they would immediately start the cancellation process and remind me of the $200 early termination of the contract penalty fee. WTF happen to customer retention??!!?? So I stripped all my phone line services (did not want to pay the $200 fee)and now I pay $50 a month instead of the usual $120 a month - I now use packet8 as my everyday phone for $20. |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
 ·Charter Pipeline
1 edit | They called your bluff, that's all. It doesn't matter that you removed all that service from your phone...you're still a customer, a statistic. If you were really fed up, you would have paid the early term fee. If you have at least 5 months left on your contract, you're going to end up paying more than the term fee.
Owned!
--
] :: my trivial ramblings :: [ |
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Ca1avera
Conserve Water, Drink Beer
Premium
join:2004-06-17
Houston, TX
clubs: | 10 more months and I will be making friends with RR. By the way... they ended all my calls with offering me the Dish Network crap... bastards have no shame!! |
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twylight777
@38.112.x.x | RR is the same lol - I had CM for a few years before switching to DSL and recently to 6mb.
twylight |
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markrubi
join:2004-08-11
Edmond, OK
| what gets me is they try to upsell you on the same stuff you declined in prior calls. IE dish network, cell phone etc... I have called for the past 3 months in a row to get them to stop over charging me for my DSL. I ordered Pro package couldnt get it due to being too far out, but had I not checked my speed they would have left me right there paying more than I should have. If they know I can't get higher than 1.3Mbps then they should tell you upfront. I'm sorry, but you are 11,000 wire feet from the RT, or CO. As for the India deal my previous employer sent my dept over there, but it's since been moved back to USA Utah. I won't say what online service this was. If I get someone somewhere other than right here in the USA I hang up. I'm not wasting my time with them. I know people who have been sent to India to train people then when they come back to work here they got walked. Trained themselves right out of a job. It's all about the $$$$. Don't give them any and maybe they will quit sending jobs offshore. |
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