heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN
| Re: Why? i too work for a small cable ISP. And I know exactly what your talking about. When I mean small, I talking we have around 5000 subscribers.
and your estimates are about right concerning the percentage of support calls regarding spyware.
But because we are over-building charter, we have to provide a higher level of support than Charter. Very often we have truck rolls to customers sites to help them clean spyware. And we do not charge the customers (this will probably change in the near future)
But the good thing is, our company is starting to have little classes offered to the public, to help educate, and inform the customer on various topics. One being viruses and spyware
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I have neither the time nor inclination to explain myself to a man that rises and sleeps under the blanket of protection that I provide and then questions the manner in which I provide it! |
