said by azz777:
wow, how can I sign up as a beta tester?
Here are some answers for you:
Frequently Asked Questions
1. What is the AOL VoIP Trial Enabled by Level 3?
The AOL VoIP Trial Enabled by Level 3 is a trial service offered by AOL that allows you to use an existing telephone to make and receive calls over your high-speed cable or DSL connection. The VoIP trial service includes unlimited local and long distance calling within the continental United States. Participants will not be charged for any calls made during the beta test of this VoIP trial service.
2. How do I make and receive calls over the VoIP trial service?
Once your VoIP trial service is set-up, you make and receive phone calls just like you would with your regular phone service.
3. Is there a fee for participating in the trial?
There are no monthly fees for participating in the VoIP trial. The trial service also includes local and long distance calling in the continental United States. Participating in the trial does not affect your AOL service. If you currently pay communication surcharges or other telephone charges to use your AOL service, you will still need to pay these charges for use of the AOL service.
4. Can I use my existing phone number for the VoIP trial?
No, for the operational trial, you cannot order service on your existing number. A second phone number will be assigned when you sign up.
5. Is there a commitment if I order?
There is no commitment if you order. However, since this is a operational trial, we request that you continue participation in the trial for the full trial period so we can collect as much information as possible about the service.
6. Can I participate in the VoIP trial if I do not have a high-speed cable or DSL Internet connection?
Unfortunately, in order to participate in the trial, you will need a high-speed Internet connection.
7. Can I get two phone lines (numbers) through the same high-speed cable or DSL Internet connection?
No, for the operational trial, you cannot get two phone lines through the same high-speed connection.
8. How do I order AOL's VoIP Trial Enabled by Level 3?
You can order AOL's VoIP Trial Enabled by Level 3 service by going to KW: VoIP Beta.
9. How long does it take establish service?
Please allow 7-10 business days for your VoIP trial service to be provisioned and to receive your welcome kit. Your welcome kit will arrive via Federal Express.
10. How can I check the status of my order?
Please allow 7-10 business days to receive your welcome kit. If you have not received your welcome kit within 10 business days after you registered for the VoIP trial, please call 1-866- xxx-xxxx to check the status of your order.
11. What do I do if I have problems with my service?
If you experience problems with your service, please visit KW: VoIP Beta and file a bug report or call customer care at 1-866-xxx-xxxx.
12. How do I cancel my VoIP service?
To cease participation in the trial, please call customer care at 1-866-xxx-xxxx.
13. What are the hours of operation for this toll free number?
The AOL VoIP Beta Test support specialists are available to answer your calls Monday through Friday, from 11:00AM to 10:45PM, Eastern Daylight Time. We are working on extending these hours, but do not know when that will happen. If you happen to call outside of these hours, your call is likely to be routed to representatives who have not been trained in VoIP and who are unlikely to be of assistance.
14. Can I keep my phone number if I cancel?
No, when the operational trial ends or if you cancel your service, you will lose the associated phone number.
15. What do I do with the equipment after I cancel or when the VoIP trial ends?
When the VoIP trial ends or you cease participation in the trial, you may be asked to return the equipment to AOL.
16. What should I do with my regular telephone service? Can I cancel it?
Please do not cancel your existing service. Since AOL's VoIP Trial Enabled by Level 3 service does not include 911 call support, you need to keep your existing telephone service in case of emergency. For the purposes of this test, please consider AOL's VoIP Trial Enabled by Level 3 service as supplemental to your current service.
17. How can I review the Terms of Service Agreement, again?
To review the Terms of Service, click here.
18. I don't have a router, so I'm using the ATA box as one. Do you have more information about configuring the Motorola VT1005 as a router?
To see some screenshots of what the Motorola VT1005 setup screens look like, click here.
19. My Motorola VT1005 ATA box was working great yesterday, but when I came home from work, today, the LED was flashing. What should I do?
The easiest thing to try first is to power-cycle the ATA box. Carefully disconnect the power cord, wait 30 seconds, and then plug the power cord back into the ATA box. You may then need to wait for up to 5 minutes before the unit reconnects. During this time, you may monitor the number of blinks coming from the LED:
1 blink (1 blink, pause, repeat): ATA powering up
2 blinks (2 blinks, pause, repeat): ATA obtaining IP address from your modem
3 blinks (3 blinks, pause, repeat): ATA obtaining configuration from our servers
4 blinks (4 blinks, pause, repeat): ATA registering with our servers
Rapid blink: ATA downloading / upgrading firm ware
Solid green light: Boot process is complete and the ATA device is ready for use
Once the LED is solid, the ATA box should be ready to go. If the LED never stops blinking, check to make sure your broadband connection is "live." If you've lost your broadband connection, you'll need to contact your ISP / broadband provider. If your broadband connection is working fine, you may wish to check back here at AOL Keyword: VoIP Beta to see if an outage is in progress. If there's no mention of an outage, you'll probably want to contact customer care at 1-866-xxx-xxxx.
20. What is the "Dashboard" or "Personal Portal" and why do I need a Password for it?
To see the Dashboard (Personal Portal) FAQ, click here.
21. What were the special "star something something" codes for making the VoIP telephone dial in special ways?
*00 - Redial
*56 - Call waiting enable
*69 - Last call return
*82 - Caller ID enable
