reiher95
Premium
join:2003-01-12
Maricopa, AZ
| reply to Hos1234
Re: NOW, I've have something to say SWBELL/SBC/DSL
kungfu78, I'm still laughing about your post. You nailed it! The sad thing is, you've obviously gone through this so many times, you have the script memorized.
Just a tip to everyone else who goes through this trying to get to level 2 support . . . pretend to do what they tell you. As they ask you to do it, tell them you've deleted your internet files, deleted all cookies, unhooked your router and connected directly, and so on. Also, tell them that before you called, you disconnected every phone, satellite receiver, or anything that connects to the phone line. Save yourself the trouble and humor them. It's the quickest way I know to get to level 2. |
|
Jazzgirl
join:2001-12-20
Arlington, TX
| I do exactly as you suggest reiher95. I pretend I'm doing it! SBC tech non-support has become the worst ever. It is awful that it takes at least 30 minutes for them to fill out the ticket. SBC might be saving money on the short end but I bet if people start bailing and they start losing subscriptions they might rethink how they're doing this. It sucks eggs big time! |
|
richwohl
join:2004-01-19
Saint Louis, MO
| Well, I'm bailing. After being out of service since Sunday and my sync bouncing like a yo-yo the last month and dealing with crappy SBC support which is a complete waste of time I finally called charter. They are coming out tommorrow to install service. I've been in the tech field for 15 years and even began my career in a help-desk job so I've seen both sides of the fence. I've have never seen such horrible customer support as SBC. I've heard SBC support personell complain that they don't have the tools to properly support us. I say 'NOT MY PROBLEM'. I pay for a service and you fail to deliver support when the service is not working correctly. I even go through the extra work of connecting to the NID to insure its not on my end of the connection and you still fail to fix the problem. Its pathetic and fortunately something I don't have to live with since I have an alternative in my area. |
|
