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[Lingo] Thoughts about service #2

Great service since day one. Great voice quality and no dropped calls. What else can I say.

great service until yesterday.... just get a busy signal now when I dial. Customer service was very nice and I guess moved me to tier 2. Told me a tech would call later

I'm using V1.5.3-RC1... power cycled the adapter too.

No call from tech support

Cancelled service with Lingo... With a 6 month old and a wife, I need reliability and for me Lingo isn't there yet. I'll give them a year or two and see what happens.

reply to Sinclair80
Still on the firmware V1.5.3-RC1.
Still a happy customer.

Right after the firmware upgrade, saturday a week ago, the service was awful. I placed a few calls to France, and the echo was really annoying, and there was so much noise on the line that it was difficult to hear anything. I had to try something like 10 times to get a line that was not noisy, but with some echo.
This day was the low point for me. Except for this bad day, the service has been of the usual good quality. Calls to France are usually as good as POTS. Calls within the US are usually of a quality between Cell and POTS, but most of the time acceptable.

As I said multiple time on this forum, Lingo is a 2nd line for me, only used for outgoing calls at this point. Before VoIP, I was paying up to $80 a month of long distance (usually in the $60). When switched to VoIP (Nikotel), our bill dropped in the $30 range. Now with Lingo, I can call without watching how long I spend on the phone, and I know I won't pay more than $20. This is so good!

After the firmware upgrade, I experienced a couple of call dropped still, but it seems more stable that before the upgrade. This is difficult to really compare though.

Jerome

reply to Sinclair80
I've had it for three weeks and my experience is less than acceptable so far. There are little things like not getting dialtone occasionally that I can tolerate. The problem is unpredictable voice quality, particularly when I call people on other VoIP systems a lot and I think there might be problems with multiple encoding/decodings at gateways. I also get some variation in voice quality talking to people on PSTN phones, though. When I call Europe delays are tolerable to me, but do take away from the experience of the person I'm talking to. I'm still talking to tech support and fiddling with software in various pieces of network gear, but I expect to cancel it this week.

reply to Sinclair80
I had the Lingo service for 29 days. It was just not ready for prime time. I would have to reboot the MTA a few times a day. People told me that it sounded like an analog cell phone. Caller ID never did work. Tech support did not call back till 4 days after I canceled service.

I switched to Vonage and all I can say that it was worth the extra $110 or so a year.

Cheers Brad

reply to Sinclair80
I've had the service running for about a month. Sound quality has not passed the "WIFE" test, yet. It's about the same as a cell call. I can't (and won't) drop our regular line until quality improves.

We mainly make in-state and long distance calls. Very few international calls. Got it to get around our high in-state long distance rates. She refuses to use cell phone because of sound quality.

reply to Sinclair80
I have had problems at beginning with ta box. I wasn't able to make and/or receive calls, have had to reboot ta box few times a day. Finally, they sent me another one which I pluged in and work just fine.
Never had problems with QoS from Lingo. Have had some issues with tech support, but I fixed that too
Their customer support could be more responsible and better.
I am satisfied with lingo so far.
Love the price and calls to W.Europe.

Dino
D-Tech Service
»www.d-tech.d2g.com

running V1.5.3-RC1, service performance is above average. I had P8 for 6 months before Lingo. Had my Lingo for 2 months now, really appreciate the voice quality, have had a few times with fast busy on the ATA, but did a power reset and that was fixed.

The tech support is good in Va., but if you go to the Cust. Support, be prepared to be patient. The CS people are Indian, and are very helpful. They kinda speak with a British accent, fun to listen to. They usually are not technical, but some of them are technical, and may lend their knowledge, even though the TS is from Virginia area.

Good luck with whom ever you pick. my order of choices:

Lingo, P8, Vonage
--
VoIP on FWD & Lingo

reply to Sinclair80
I'm going through the motions of reactivating my Soho account with Broadvox Direct. Lingo still hasn't managed to restore dialtone for the fax line portion of my business account with them. I don't feel like pursuing it, however. I'm more interested in getting back with Broadvox who keeps on making progress. Three of the features that they now have that I want are: codec selection, T.38 fax, port selection for the adapter (no one else offers that).

Unfortunately, it's probably going to cost me an arm and a leg...and maybe another arm...to cancel my Lingo account as I'm beyond thirty days and they charge a cancellation fee of $40 per line (business accounts have two). Yikes.