orphictrench
@cox.net
| reply to jay_rm
Re: [Vonage] Vonage + website down
vonage is down in the 757 area code, 1 ring then it cuts off whoever is calling or making a call, website is down as well, hopefully if you guys are getting service back it will trickle down. friend in quantico is still having problems with her.. first downtime since I got it 6 months ago.
vonage rocks as long as you ignore the fact they do have downtime once in a blue moon. ..... ahh finally back up now, although garbled, probably everything coming back up, give it a few if your in the 757 area, reset your box as well so you can get a fresh linkup with the services. |
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aba5
join:2002-02-02
Ossining, NY | reply to jay_rm
ohhh, i hear a dial tone, but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now? |
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aba5
join:2002-02-02
Ossining, NY | reply to jay_rm
ohhh, i hear a dial tone at (860), but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now? |
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Toollio
join:2003-11-17
Brazil/Cda
1 edit | reply to jay_rm
(416) I get a dialtone and can check my voicemail, but calls to POTS numbers generate dead air or a busy signal.
****edit*** Spoke too soon. Now my moto box is up and down, seems to connect for a few minutes, then I get the four flashing lights. Doesn't matter, when it is connected I still can't make calls.***** |
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jcntech
@adelphia.net | reply to jay_rm
Just came up in 716! - Hey for the cost savings, I can live with a few issues. After time things will improve - give them a chance. |
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lev
Napoleon is always right
Premium,Ex-mod 2002-08
join:2001-05-30
Chicago, IL
clubs: 
 ·AT&T Midwest
| reply to Toollio
Dialtone is back, but just had the strangest thing happen.
I was testing an inbound call to my Vonage line, and after it rang, I hung up on the originating line.
My Vonage line continued to ring... and ring... and ring...
After a minute of ringing, I answered it, and hung up. It's got dialtone, but I don't think they quite have their act together today. |
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Fat Guy
join:2004-07-29
New York, NY
| reply to jay_rm
-
If it's a network-level outage, it's not a question of what Vonage wants to do. The thing is broken. Such is life.
The phone calls I needed to make in the last hour or so, I made on my cell phone.
No doubt Vonage's call center is unable to handle a huge volume of calls from tens of thousands of customers asking why their phone service isn't working. The service announcement on the Web site said what needed to be said. |
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frogli
join:2003-10-12
Yaphank, NY | reply to jay_rm
Re: [Vonage] Vonage + website down
so how much of a refund are we getting for this service problem????? |
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Eric_M
@comcast.net | reply to jay_rm
Back up in Salt Lake City (801)! |
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informpage
Never Be Satisfied
join:2003-07-09
Forest Hills, NY
| reply to Fat Guy
Re: -
Vonage should have multiple redundant systems if they want to be taken seriously. At least all calls should go to voicemail if there is a network issue, if not forward correctly.
My main issue is when something goes wrong - it's a complete failure, not a partial failure or isolated to one function. No one can reach you, leave you a message or get any indication there is a problem and they should call back, just a busy signal. |
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Lepriapus
join:2002-02-01
Atlanta, GA | reply to jay_rm
Re: [Vonage] Vonage + website down
301 is down, it seems, as well. Web site as well. |
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MotoVT
Vonage User Since Jan 2004
join:2002-12-03
Butler, PA
| reply to jay_rm
not only is site down, but call NAVnumber is not working either. I have my cell number plugged in, all I get is fast busy signal when I call my home number.
Hmmmmmmmm Stuff must be messed up badly.
--
Back to Part time Vonage Phone Man.UNIDEN TRU8885 phone user.Netgear RP614v2 router. |
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jefflasman
@pacbell.n
| reply to HatingVonage
Eh, what do you mean about them not allowing forwarded calls to cell phones?
My cellphone is my emergency (network down) number, without a problem, and when I travel I set up callforwarding to my cellphone number without a problem.
Jeff |
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jefflasman
@pacbell.n | reply to orphictrench
Once in a blue moon?
According to my almanac, the blue moon was on Saturday. It's Monday.
Should work  .
Jeff |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| reply to squirk1
said by squirk1:
That's IT!! I'm Trialing AT&T's CALLVantage. I've had Vonage for about 18 months and have been patient enough. Articles and feeback have stated that AT&T's clarity and network stability is much better than this.
I had Vonage and dropped them because of service quality issues.
I've had CallVantage for 4 months now and have never had a single burp in the service.
Pm me if you want further details. |
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VonageInfo
@olympus.com
| reply to jay_rm
"Customers may experience problems when placing calls due to a network event.
Also during this time e-mail notification of voicemail is temporarily disabled.
Our Engineers are aware of the issue and currently working to resolve it as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter." |
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flickerfly
join:2004-08-02
Severn, MD
| reply to aba5
said by aba5  :
ohhh, i hear a dial tone at (860), but damet i think my wife noticed it was down though. ogh what kind of excuse am i going to make up now?
I hear ya, Vonage has had to build a reputation for my wife and I'm going to hear about this for the next 6 months when we talk about phone service. |
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jefflasman
@pacbell.n
| reply to frogli
quote:
so how much of a refund are we getting for this service problem?????
When the service is back up, call their main number: +1 732 528 2600. Ask for Richard Gale. He's their manager of customer care (he doesn't publish his number anywhere).
You'll most likely get his voicemail. Leave him a message saying you want a free month. Be sure to give him your contact info and your vonage number.
Then call back and say you got his voicemail and want to speak to a human. Usually you will get forwarded to a human. Tell the human you want a month of credit because of the outage.
Once they offered me $5. Even credited it to me; I saw the credit on the website.
I called back the next day (I always call the main number) and asked for the customer care manager again (went through the same double calling), said $5 wasn't enough; that I wanted to speak to the retention department to see what kind of deal they'd make to keep me. I got the full month's credit.
Or call at night for Stacey Sekul; she's at +1 732 528-2629. She sometimes actually answers her phone (she's Night Manager of Customer Care) and she's been very helpful.
Jeff |
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flickerfly
join:2004-08-02
Severn, MD
| reply to frogli
said by frogli :
so how much of a refund are we getting for this service problem?????
What's 1/60th (ie 1/2 day) of 30? You want them to refund you something like 50 cents? I'd rather they keep the money and make it more dependable in the future. |
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flickerfly
join:2004-08-02
Severn, MD |  reply to VonageInfo
Severn MD - Successfully called in |
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